All Questions and Answers | Wifi.se

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What is the difference between reboot and factory reset?
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I don’t have internet – what should I do?
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I am connected to Wi-Fi but the internet is not working.
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How do I know if my SIM card is active?
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My SIM does not work in the router – what should I do?
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The SIM card does not work in the phone either.
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Internet was working before but has stopped working.
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I am abroad and the internet is not working.
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The internet worked in Sweden but not when I came abroad.
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The router cannot find a mobile network.
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Internet is very slow.
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Internet disconnects all the time.
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I only get 4G and not 5G.
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The phone says “connected without internet”.
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Should I do a factory reset?
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What does support need to know?
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Data consumption

How much data does Netflix use?
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How much data does YouTube use?
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How much data does TV use?
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How much data does Teams/Zoom use?
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Can computer updates use a lot of data?
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Can iCloud/Google Photos use a lot of data?
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How do I save data?
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Can I see data usage on My Pages?
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What happens when data runs out?
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Can I buy more surf?
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eSIM

Can I move the eSIM like a plastic SIM?
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I accidentally deleted the eSIM.
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Can I save the QR code as an image?
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Does eSIM need roaming?
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Need eSIM APN?
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Where do I get the QR code?
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I can’t find the email.
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Can I use the QR code after factory reset?
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What is the most important rule for eSIM?
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Why should I be careful?
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What is eSIM?
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How do I install it?
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Can the QR code be used multiple times?
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Can I scan the QR code just to test?
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Why not?
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I scanned it in the wrong device.
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Do I need a new QR code?
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Does new QR code take time?
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I’m going to change the device.
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Should I delete the old profile?
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What is the difference between turning off and erasing the eSIM?
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Can I have multiple eSIM profiles?
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Can I have physical SIM and eSIM?
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Should two SIM profiles be active at the same time?
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How do I see active profile?
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The eSIM list is empty.
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The installation is loading.
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How do I know the installation was successful?
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eSIM is installed but internet is missing.
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Can I test the eSIM in the phone?
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Hybrid Traveller 5G

How do I log into Hybrid Traveller’s Web UI?
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Does Hybrid Traveller update automatically?
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Can it be used on 230 V?
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Can it be charged with USB?
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Can I use it when the motorhome is running?
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Can several people use it at the same time?
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Can I use it for TV?
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Can I use it for work?
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Can I use it in holiday homes?
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Can I use it at home?
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Does Hybrid Traveller work in Europe?
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Why does it work differently at different campsites?
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Can the metal of the motorhome affect the signal?
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Do I need to drill holes in the ceiling?
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Hybrid Traveller only gets 4G – is it broken?
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Should it be on 4G, 5G or Auto?
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How do I do a factory reset?
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How do I get started?
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Where is the SIM card located?
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The router does not find the SIM card
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Where do I find the Wi-Fi name?
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Where can I find the Wi-Fi password?
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How do I start the router?
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How do I restart the router?
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The router flashes but does not start.
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Hybrid Traveller does not start at all
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What do the lights mean?
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What do the signal bars mean?
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I have Wi-Fi but no internet
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Hybrid Traveller shows no signal
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Where should I place Hybrid Traveller?
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Can the router be in a cabinet?
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Can it be in direct sunlight?
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Router gets hot – is this normal?
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How long does the battery last?
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Can it be used while charging?
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Can it be used on 12 V?
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What is Hybrid Traveller 5G?
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Is Hybrid Traveller Wifi.se’s main router?
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Does Hybrid Traveller need a roof antenna?
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Should I buy the roof antenna directly?
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Can external antenna still help?
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My Pages

Can I see when the activation ends?
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My Pages says SIM is inactive
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I can’t log in
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I have forgotten the password.
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Why is My Pages so important in troubleshooting?
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What is My Pages?
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How do I get an account on My Pages?
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Why do I first buy a data card/starter card?
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Does the starter card cost a lot?
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What can I see on My Pages?
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Can I see if my SIM is active?
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Can I see how much data I have left?
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Can I buy more surf?
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Can I order a new SIM?
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Can I activate my roaming SIM myself?
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Can I choose how long the roaming SIM should be active?
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Do I only pay for the time I want to use the roaming SIM?
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Does my roaming SIM have to be active all year round?
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I’m only going to travel for a month – what do I do?
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I will be travelling for three months – can I activate longer?
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Order, return & support

Where is my order?
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Something is missing from the package.
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The product was damaged.
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How do I make a return?
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How do I advertise?
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Which routers fully support Wifi.se?
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Can you help with other routers?
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Can the AI support help me?
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What if the AI doesn’t solve the problem?
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What is the simplest Wifi.se rule when something doesn’t work?
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Roaming & network selection

Roaming SIM

Does roaming have to be on?
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What happens if roaming is turned off?
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Does roaming SIM automatically work in all countries?
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Is Switzerland included?
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Is the UK included?
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Is Turkey included?
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Do all roaming SIMs have the same amount of data?
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Can some plans have different data in Spain and the rest of Europe?
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How do I activate roaming SIM?
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Why do I have to have a customer account first?
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Can I activate right before the trip?
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Should I test the roaming SIM before I go?
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How do I test a roaming SIM?
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Why does roaming have to be on even during tests?
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Can roaming SIMs provide 5G?
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Why am I only getting 4G?
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Can I choose another operator?
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Should I normally use automatic network selection?
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What is the most important thing to check before the roaming trip?
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What is the most important difference to the Swedish card?
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What is a roaming SIM?
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How long is the roaming SIM valid for?
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Is roaming SIM a 12 month package?
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Can I choose how long I want it to be active?
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Do I pay for the whole year?
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I need roaming SIM for 30 days.
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I need it for two months.
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I need it for six months.
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What happens when the period ends?
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I have only ordered 30 days but want to continue using the SIM card.
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How far in advance should I contact Wifi.se to extend the roaming SIM?
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Why do I have to contact you 5 days before?
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Can I wait until the roaming SIM has already expired?
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Can roaming SIMs be extended in real time in the same way as Swedish SIMs?
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How do I see when the roaming SIM expires?
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How do I see if roaming SIM is active?
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How do I see how much roaming data is left?
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Can I order more roaming data?
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Can I use a roaming SIM in Sweden?
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Can I use the same roaming SIM on multiple trips?
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Router Settings & Software

What is VPN?
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What is an IP address?
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What is DNS?
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What are LAN and Ethernet?
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What is NAT?
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What is APN?
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Should I change the APN?
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Which APN should I use?
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What is firmware?
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Does the firmware need to be updated?
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How do I see firmware version?
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Why does support ask for firmware version?
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Why does support ask about app version?
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What are logs?
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Should I change advanced settings myself?
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Swedish SIM – 12 months

What happens if all surfing ends before 12 months?
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Can I extend a Swedish SIM at any time?
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How fast is an extension of a Swedish SIM?
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Do I have to wait several days for a Swedish extension?
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Can I buy more data before the old one runs out?
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Can I use the same Swedish SIM year after year?
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Why else is a SIM switched off after a long time?
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Do I have to order a new SIM after 12 months?
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Can Wifi.se renew the existing SIM card?
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Can I see this on My Pages?
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Is 100 GB per month?
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Is 500 GB per month?
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Is 1000 GB per month?
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When does the Swedish package end?
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Can I use a lot of data one month and little the next?
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Does the Swedish SIM card fit a motorhome?
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Can I use it at home or in the holiday home?
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Can I use it in Hybrid Traveller?
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Can I use it in Wifi Performance 5G?
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What is the most important difference between a Swedish SIM and a roaming SIM?
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How does Wifi.se’s Swedish SIM work?
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Which Swedish data packages are available?
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Are the Swedish packages monthly subscriptions?
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How long is a Swedish SIM/data package valid for?
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Does the Swedish SIM card work abroad?
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Does Wifi.se use the same cell tower as Telenor?
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Is Wifi.se a mobile operator?
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What does MVNO mean?
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Is Wifi.se just a reseller of Telenor?
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Do I have the same coverage as Telenor?
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What happens after 12 months?
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Why does Wifi.se renew the SIM card after 12 months?
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Will I lose my remaining surf at the 12 month renewal?
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How long can I use the remaining surf after the renewal?
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So I don’t have to stress up all the surfing before 12 months?
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Wifi Extreme / Teltonika X50

How do I log in?
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It drops network sometimes.
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Do I need to be technical?
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Which router suits me best?
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I don’t know which router I have.
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Why are there multiple antenna cables?
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Why does the antenna have seven cables?
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What does LTE/5G mean?
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What does Wi-Fi on the cable mean?
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What does GPS mean?
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Do all cables have to be used?
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Wifi Extreme has poor signal.
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Can a loose cable give a bad signal?
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Can a damaged cable give a bad signal?
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Could the cable be too long?
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Where should the roof antenna be mounted?
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Wifi Extreme does not find SIM.
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Wifi Extreme has Wi-Fi but no internet.
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How do I activate roaming?
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How do I set the APN?
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How do I select an operator manually?
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Should network selection normally be automatic?
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How do I restart Wifi Extreme?
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Should I factory reset Wifi Extreme?
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How do I update Wifi Extreme?
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What is Wifi Extreme?
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What is the difference to Hybrid Traveller?
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Need Wifi Extreme roof antenna?
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How do I install Wifi Extreme?
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How do I connect the antenna?
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