Customer supportWifi Extreme has Wi-Fi but no internet.
Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se’s picture guide before changing advanced settings.
Check this first
- Check that the SIM/eSIM is active and that the data package still has data left.
- Restart the router or device and wait a few minutes for it to register on the network again.
- If you are abroad: check that data roaming is switched on.
- With a physical SIM card: if needed, test it in a phone with Wi-Fi off and mobile data on.
- If the SIM card works in the phone but not in the router, check the router settings, the SIM slot and, if needed, the APN.
Step by step
- Check that the SIM/eSIM is active and that the data package has not run out.
- If you are abroad: check that data roaming is switched on.
- Restart the router and wait a few minutes so that it can register on the mobile network.
- If possible, test a physical SIM card in a phone with Wi-Fi switched off.
- If the SIM card works in the phone but not in the router, continue with the router settings, the APN and the network selection.
Good to know
Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.
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