Customer supportWhy is My Pages so important when troubleshooting?
My Pages is one of the most important tools when troubleshooting your SIM card.
There you can check whether the SIM card is active, whether the right data plan is linked to the card and whether you are actually using the activated SIM card. This is especially important if you have several SIM cards, as it is easy to insert a different card from the active one by mistake.
So always check the status of the SIM card on My Pages before changing settings in the router.
When you contact our support, it is best to have your order number (order ID) ready. Then we can find your order faster, see which SIM card is active and help you with troubleshooting.
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