The phone cannot find the Wi-Fi.

If the phone cannot find the router’s Wi-Fi, first check that the router is switched on and has fully started.

Try the following

• Switch the phone’s Wi-Fi off and on again.
• Restart the phone.
• Restart the router.
• Check that you are close to the router.
• After starting the router, wait about a minute before searching for the network again.

Check 2.4 GHz and 5 GHz

Some phones or other devices have trouble finding a particular Wi-Fi band.

If the router offers both 2.4 GHz and 5 GHz, check whether the phone finds either of the networks. With older devices, try 2.4 GHz first.

If the network still does not appear

Check whether Wi-Fi has been switched off in the router’s settings.

If you have previously changed the Wi-Fi name or other network settings, a factory reset can also help. Remember that a reset returns the Wi-Fi name, password and other settings of your own to the defaults.

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