Customer supportI scanned it with the wrong device.
Contact Wifi.se support before you delete or reinstall the profile. A new QR code may need to be ordered.
An eSIM is a digital SIM profile. Installation and data package are two different things: the profile must be installed correctly and the service must be active.
When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.
Important with eSIM
An eSIM is a digital SIM profile and does not work quite like a plastic SIM. So do not delete the profile and do not scan the QR code with another device just to test it. A QR code may be intended for a single installation, and if the old profile is deleted, a new one may need to be ordered.
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