Customer supportIt depends on whether the eSIM profile is still there after the reset. If a factory reset deletes the eSIM profile, the old QR code normally cannot be used again, as QR codes can usually only be used once. So before resetting the phone or router, always check whether the eSIM will be deleted. If […]
Scan the QR code with the right device the first time and do not delete the profile unnecessarily. A QR code that has already been used normally cannot be reused. An eSIM is a digital SIM profile. Installation and data package are two different things: the profile must be installed correctly and the service must […]
Care is needed because an eSIM does not work like an ordinary physical SIM card that you can simply take out and put back. After installation the eSIM profile is stored digitally on the phone or router. The QR code for installation can normally only be used once. So it usually cannot be used again […]
No. An eSIM does not work like a physical SIM card and therefore cannot simply be moved between devices. When you install an eSIM, it is activated digitally on that device, usually by scanning a QR code. The QR code can normally only be used once. If you want to use the eSIM on another […]
If you accidentally delete your eSIM from the phone or router, the same eSIM normally cannot be installed again with the old QR code. The QR code can usually only be used once and only for the first installation. So if the eSIM profile is deleted from the device, contact us. We will check what […]
Yes, you can save the QR code as an image to keep it for reference. But remember that the QR code can normally only be used once. Once the eSIM profile is installed on the device, the same QR code usually cannot be used again, even if you have saved the image. So do not […]
Yes, if you use an eSIM for roaming, data roaming must be switched on in the phone or router. When connecting to the mobile network, an eSIM works just like an ordinary SIM card. If data roaming is switched off, the device may still show a connection to a mobile network, but the internet does […]
The APN is usually set automatically when the eSIM profile is installed, and you do not need to change anything yourself. If the eSIM is active and has contact with the mobile network but the internet still does not work, it is worth checking the APN setting. The APN tells the phone or router how […]
When your eSIM is ready, the QR code is sent to the email address registered on your order or customer account. With the QR code you install the eSIM profile on your phone or a compatible router. Follow the instructions on the device and scan the code when prompted. Remember that the QR code can […]
If you cannot find the email with the QR code, first check spam, junk and other email folders. For some eSIMs the QR code is also available on My Pages. It is best to log in there and check the details of your eSIM. If you still cannot find the QR code, get in touch […]