Customer supportWhat is the most important rule with eSIM?
Scan the QR code with the right device the first time and do not delete the profile unnecessarily. A QR code that has already been used normally cannot be reused.
An eSIM is a digital SIM profile. Installation and data package are two different things: the profile must be installed correctly and the service must be active.
You normally do not need to change advanced settings just because you know the term. Start with the default settings and only change what is needed for the specific service.
The most important rule is: do not delete the eSIM profile from the phone or router unless you have been instructed to do so.
The QR code for installation can normally only be used once. So if the eSIM profile is deleted, the same QR code usually cannot be used again.
When troubleshooting, first check that the right eSIM is active, that mobile data and data roaming are switched on and that the right SIM is selected for data.
Also do not do an unnecessary factory reset, as resetting some devices can delete the eSIM profile.
Important with eSIM
An eSIM is a digital SIM profile and does not work quite like a plastic SIM. So do not delete the profile and do not scan the QR code with another device just to test it. A QR code may be intended for a single installation, and if the old profile is deleted, a new one may need to be ordered.
Useful links
→ See SIM cards for Sweden and Europe
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