Customer supportCan I see how much data I have left?
Log in to My Pages with the customer’s registered email address or login details. There you can see SIM status, data usage and services and, where the function is available, manage activation, extra data and new SIM cards. When troubleshooting, My Pages is one of the first places you should check.
The exact result can depend on the device, coverage, data package and local mobile network. If you have problems, first test with the default settings and check the status of the service before changing advanced network values.
Check your data before troubleshooting
If the data package has run out, the Wi-Fi can still be visible and the device can still connect to the router, but internet traffic does not work as usual. So check the remaining data and the package’s validity on My Pages before changing router settings.
Why My Pages is important
It is best to check the status of the service on My Pages before you start troubleshooting the router. If a SIM is inactive or the data package has run out, changing the router settings will not help. So always check activation and data first.
Useful links
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