Customer supportDoes a new QR code take long?
Yes, it can take a while before a new QR code is ready. That is why it is important to install the original code on the right device from the start.
An eSIM is a digital SIM profile. Installation and data package are two different things: the profile must be installed correctly and the service must be active.
When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.
Avoid using up the eSIM profile
Treat the QR code like an installation key. Install the profile on the device where it is actually going to be used, and do not delete a working profile unnecessarily. If you change device or have deleted the profile by mistake, contact support before you continue, so that reinstallation is not made more difficult.
Important with eSIM
An eSIM is a digital SIM profile and does not work quite like a plastic SIM. So do not delete the profile and do not scan the QR code with another device just to test it. A QR code may be intended for a single installation, and if the old profile is deleted, a new one may need to be ordered.
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