Customer supportIs Wifi.se a mobile operator?
Yes. Wifi.se works as an MVNO, a Mobile Virtual Network Operator. This means that Wifi.se is the operator you are a customer of and runs its own SIM and data services and its own customer portal, while the radio network and masts in Sweden come from Telenor.
The Sweden SIM is intended for mobile data in Sweden and follows the validity of the data package you chose.
When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.
Good to know about the Sweden SIM
A Sweden SIM is mainly intended for use in Sweden and differs from Wifi.se’s roaming SIMs for travel in Europe. Always check which type of SIM and which data package you have, as validity, amount of data and area of use can differ between products.
Useful links
→ See SIM cards for Sweden and Europe
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