Customer supportWhat does MVNO mean?
MVNO means Mobile Virtual Network Operator. It is a mobile operator that offers services but uses another operator’s radio network and masts.
So a company can have its own plans, SIM solutions, customer systems and support, while the radio signal itself comes from a larger mobile network.
Which coverage and which functions are available depends on the agreement and the specific service.
Good to know about the Sweden SIM
A Sweden SIM is mainly intended for use in Sweden and differs from Wifi.se’s roaming SIMs for travel in Europe. Always check which type of SIM and which data package you have, as validity, amount of data and area of use can differ between products.
If it still does not work
Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.
Useful links
→ See SIM cards for Sweden and Europe
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