Customer supportCan I have a physical SIM and an eSIM?
An eSIM is a digital SIM profile. Check that the right profile is active and that data and roaming are set correctly. Do not delete the profile and do not scan the QR code with another device without asking support first, as the QR code can normally only be used once.
An eSIM is a digital SIM profile. Installation and data package are two different things: the profile must be installed correctly and the service must be active.
The exact result can depend on the device, coverage, data package and local mobile network. If you have problems, first test with the default settings and check the status of the service before changing advanced network values.
Important with eSIM
An eSIM is a digital SIM profile and does not work quite like a plastic SIM. So do not delete the profile and do not scan the QR code with another device just to test it. A QR code may be intended for a single installation, and if the old profile is deleted, a new one may need to be ordered.
Useful links
→ See SIM cards for Sweden and Europe
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