All questions and answers

4G, 5G and coverage

How do I run a speed test?→What does download mean?→What does upload mean?→What does ping mean?→Should I test several times?→Should I test different placements?→Why is the phone faster?→Why is the router faster?→Should I lock it to 5G?→Should I lock it to 4G?→What is 5G?→Is 5G always better?→Can the weather have an effect?→What is 4G?→Can a 5G router use 4G?→Can a router create coverage where there is no mast?→What happens without coverage?→Why is the signal poor in the motorhome?→Can a few metres make a difference?→Why is the campsite network slow in the evening?→

Data usage

How much data does Netflix use?→How much data does YouTube use?→How much data does the TV use?→How much data do Teams and Zoom use?→Can computer updates use a lot of data?→Can iCloud and Google Photos use a lot of data?→How do I save data?→Can I see my data usage on My Pages?→What happens when the data runs out?→Can I buy more data?→

eSIM

Can I move an eSIM like a plastic SIM?→I deleted the eSIM by mistake.→Can I save the QR code as an image?→Does the eSIM need roaming?→Does the eSIM need an APN?→Where do I get the QR code?→I cannot find the email.→Can I use the QR code after a factory reset?→What is the most important rule with eSIM?→Why should I be careful?→What is an eSIM?→How do I install it?→Can the QR code be used more than once?→Can I scan the QR code just to test it?→Why not?→I scanned it with the wrong device.→Do I need a new QR code?→Does a new QR code take long?→I want to change device.→Should I delete the old profile?→What is the difference between switching off and deleting an eSIM?→Can I have several eSIM profiles?→Can I have a physical SIM and an eSIM?→Should two SIM profiles be active at the same time?→How do I see the active profile?→The eSIM list is empty.→The installation is stuck loading.→How do I know the installation worked?→The eSIM is installed but there is no internet.→Can I test the eSIM in the phone?→

Getting started

What is the difference between a restart and a factory reset?→I have no internet. What should I do?→I am connected to Wi-Fi but the internet does not work.→How do I know if my SIM card is active?→My SIM card does not work in the router. What should I do?→The SIM card does not work in a phone either.→The internet worked before but has now stopped working.→I am abroad and the internet does not work.→The internet worked in Sweden but stopped when I went abroad.→The router cannot find a mobile network.→The internet is very slow.→The internet connection keeps dropping.→I only get 4G, not 5G.→The phone says “Connected, no internet”.→Should I do a factory reset?→What does support need to know?→

Hybrid Traveller 5G

How do I log in to the Hybrid Traveller’s web interface?→Does the Hybrid Traveller update automatically?→Can it run on 230 V?→Can it be charged via USB?→Can I use it while driving the motorhome?→Can several people use it at the same time?→Can I use it for the TV?→Can I use it for work?→Can I use it in a holiday home?→Can I use it at home?→Does the Hybrid Traveller work in Europe?→Why does it work differently well at different campsites?→Can the metal of the motorhome affect the signal?→Do I need to drill holes in the roof?→The Hybrid Traveller only gets 4G. Is it faulty?→Should it be set to 4G, 5G or Auto?→How do I do a factory reset?→How do I get started?→Where does the SIM card go?→The router does not detect the SIM card→Where do I find the Wi-Fi name?→Where do I find the Wi-Fi password?→How do I start the router?→How do I restart the router?→The router flashes but does not start.→The Hybrid Traveller does not start at all→What do the lights mean?→What do the signal bars mean?→I have Wi-Fi but no internet→The Hybrid Traveller shows no signal→Where should I place the Hybrid Traveller?→Can the router be kept in a cupboard?→Can it be left in direct sunlight?→The router gets warm. Is that normal?→How long does the battery last?→Can it be used while charging?→Can it run on 12 V?→What is the Hybrid Traveller 5G?→Is the Hybrid Traveller Wifi.se’s main router?→Does the Hybrid Traveller need a roof antenna?→Should I buy a roof antenna straight away?→Can an external antenna still help?→

My Pages

Can I see when the activation ends?→My Pages shows my SIM as inactive→I cannot log in→I have forgotten my password.→Why is My Pages so important when troubleshooting?→What is My Pages?→How do I get a My Pages account?→Why do I buy a data card or starter card first?→Does the starter card cost a lot?→What can I see on My Pages?→Can I see whether my SIM is active?→Can I see how much data I have left?→Can I buy more data?→Can I order a new SIM card?→Can I activate my roaming SIM myself?→Can I choose how long the roaming SIM should be active?→Do I only pay for the time I want to use the roaming SIM?→Does my roaming SIM have to be active all year?→I am only travelling for one month. What do I need to do?→I am travelling for three months. Can I activate for longer?→

Orders, returns and support

Where is my order?→Something is missing from the parcel.→The product was damaged.→How do I make a return?→How do I make a complaint?→Which routers does Wifi.se fully support?→Can you help with other routers?→Can the AI support help me?→What happens if the AI does not solve the problem?→What is the simplest Wifi.se rule when something does not work?→

Physical SIM

What is a SIM card?→How do I insert it?→Which way round should it go?→Can I insert the SIM while the router is switched on?→The router shows “No SIM”→What is the PIN?→What is the PUK?→What is the ICCID?→Where do I find the ICCID?→Can a SIM card break?→Can I clean it?→Can I use a SIM adapter?→Can I move the SIM between router and phone?→Can two devices use the same physical SIM?→I have changed the SIM. Do I need to restart the router?→The SIM finds a network but no internet.→The SIM only works sometimes→The SIM works in the phone but not in the router→The SIM does not work in the phone.→Does the phone’s Wi-Fi have to be switched off during the test?→

Roaming and network selection

Why does one operator work better?→Should I choose the network with the most bars?→Can I try another network?→How do I switch back to Auto?→Why does the search take so long?→Can roaming take a while at start-up?→Why do I only get 4G when roaming?→Can another network give 5G?→What is fair use or FUP?→Do all plans have the same roaming terms?→What is roaming?→Does roaming have to be switched on?→Does roaming always cost extra?→Which countries are included?→What happens when I cross the border?→Do I need to restart at the border?→Does the APN need to be changed?→Does the operator have to be chosen manually?→How do I choose the operator manually?→Why do I see networks I cannot use?→

Roaming SIM

Does roaming have to be switched on?→What happens if roaming is switched off?→Does the roaming SIM work automatically in all countries?→Is Switzerland included?→Is the United Kingdom included?→Is Turkey included?→Do all roaming SIMs have the same amount of data?→Can some plans have different amounts of data in Spain and the rest of Europe?→How do I activate the roaming SIM?→Why do I need a customer account first?→Can I activate just before my trip?→Should I test the roaming SIM before I leave?→How do I test a roaming SIM?→Why does roaming have to be switched on during the test too?→Can a roaming SIM give 5G?→Why do I only get 4G?→Can I choose a different operator?→Should I normally use automatic network selection?→What is most important to check before a roaming trip?→What is the main difference from the Swedish card?→What is a roaming SIM?→How long is a roaming SIM valid?→Is the roaming SIM a 12-month package?→Can I choose myself how long it should be active?→Do I pay for the whole year?→I need a roaming SIM for 30 days.→I need it for two months.→I need it for six months.→What happens when the period ends?→I only ordered 30 days but want to keep using the SIM card.→How far in advance do I need to contact Wifi.se to extend the roaming SIM?→Why do I need to contact you 5 days in advance?→Can I wait until the roaming SIM has already expired?→Can the roaming SIM be extended in real time like the Swedish SIM?→How do I see when the roaming SIM expires?→How do I see whether the roaming SIM is active?→How do I see how much roaming data is left?→Can I order more roaming data?→Can I use the roaming SIM in Sweden?→Can I use the same roaming SIM on several trips?→

Router settings and software

What is a VPN?→What is an IP address?→What is DNS?→What are LAN and Ethernet?→What is NAT?→What is the APN?→Should I change the APN?→Which APN should I use?→What is firmware?→Does the firmware need updating?→How do I see the firmware version?→Why does support ask about the firmware version?→Why does support ask about the app version?→What are logs?→Should I change advanced settings myself?→

Sweden SIM for 12 months

What happens if all the data is used up before the 12 months are over?→Can I extend a Swedish SIM at any time?→How quickly is a Swedish SIM extended?→Do I have to wait several days for a Swedish extension?→Can I buy more data before the old data is used up?→Can I use the same Swedish SIM year after year?→Why would a SIM otherwise be blocked after a long time?→Do I need to order a new SIM after 12 months?→Can Wifi.se extend the existing SIM card?→Can I see this on My Pages?→Is 100 GB per month?→Is 500 GB per month?→Is 1000 GB per month?→When does the Swedish package end?→Can I use a lot of data one month and a little the next?→Is the Swedish SIM card suitable for a motorhome?→Can I use it at home or in the holiday home?→Can I use it in the Hybrid Traveller?→Can I use it in the Wifi Performance 5G?→What is the main difference between a Swedish SIM and a roaming SIM?→How does Wifi.se’s Swedish SIM work?→Which Swedish data packages are there?→Are the Swedish packages monthly subscriptions?→How long is a Swedish SIM or Swedish data package valid?→Does the Swedish SIM card work abroad?→Does Wifi.se use the same mobile masts as Telenor?→Is Wifi.se a mobile operator?→What does MVNO mean?→Is Wifi.se just a reseller of Telenor?→Do I get the same coverage as with Telenor?→What happens after 12 months?→Why does Wifi.se extend the SIM card after 12 months?→Do I lose my remaining data when it is extended after 12 months?→How long can I use the remaining data after the extension?→So I do not have to use up all my data before the 12 months are over?→

Wi-Fi, TV and smart home

What is an SSID?→What is the difference between the mobile network and Wi-Fi?→Can I use Netflix?→Can I use SVT Play?→Can I use YouTube?→Can I use Chromecast?→Can I use Apple TV?→Can I use a smart TV?→Why does the TV buffer?→Can I use a surveillance camera?→Can I use smart home?→Can the router stay switched on when I leave the motorhome?→What is Wi-Fi?→Is Wi-Fi the same as the internet?→What is 2.4 GHz?→What is 5 GHz?→Is 5 GHz the same as 5G?→Which Wi-Fi should I use?→The phone cannot find the Wi-Fi.→I cannot connect.→Can I change the Wi-Fi name?→Can I change the password?→

Wifi Extreme

How do I log in?→It sometimes loses the network.→Do I need to be technical?→Which router suits me best?→I do not know which router I have.→Why are there several antenna cables?→Why does the antenna have seven cables?→What does LTE/5G mean?→What does Wi-Fi on the cable mean?→What does GPS mean?→Do all the cables have to be used?→Wifi Extreme has a poor signal.→Can a loose cable cause a poor signal?→Can a damaged cable cause a poor signal?→Can the cable be too long?→Where should the roof antenna be mounted?→Wifi Extreme cannot find a SIM card.→Wifi Extreme has Wi-Fi but no internet.→How do I switch on roaming?→How do I set the APN?→How do I choose the operator manually?→Should network selection normally be automatic?→How do I restart Wifi Extreme?→Should I do a factory reset on Wifi Extreme?→How do I update Wifi Extreme?→What is Wifi Extreme?→What is the difference from the Hybrid Traveller?→Does Wifi Extreme need a roof antenna?→How do I install Wifi Extreme?→How do I connect the antenna?→