Q: How do I switch back to Auto?

Log in to the router's settings and go to Mobile network , Network settings , Network Selection or similar. Then change network selection from Manual to Auto/Automatic and save the setting. The router then searches for an available partner network itself and connects automatically. This is the setting we normally recommend, especially when you travel between different regions or countries. If the router does not connect straight away after the change, restart it and wait about a minute while it searches for a network. How network selection works when roaming When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it. If it still does not work Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step. Read more: FAQ: Europe SIM

Q: What is fair use or FUP?

Fair use or FUP (Fair Usage Policy) means that the operator has rules for using the service to avoid extreme or unusual load. When roaming, for example, there can be limits on how much data you may use in a particular country or period. If an FUP limit is reached, the speed may be reduced, data traffic limited or special conditions may apply. Which rules apply depends on the SIM card and the data plan. So always check the terms of the specific plan if you use a lot of data or are abroad for a long time. How network selection works when roaming When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it. If it still does not work Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step. Read more: FAQ: Europe SIM

Q: Do all plans have the same roaming terms?

No. Our different roaming SIMs and data plans can have different terms . There can be differences in the countries included, the amount of data you can use, the validity of the data package and special fair use rules. Some plans are designed for the whole of Europe, others have special terms or a larger amount of data in a particular country, for example our Spain Special packages . So always check the details of the exact data plan you choose before you activate it or travel. Read more: FAQ: Europe SIM

Q: What is roaming?

Roaming means that your SIM card uses a mobile network other than its regular home network. This is common when you travel abroad. A roaming SIM is built to connect to partner networks in several countries. For the device to allow mobile data over these networks, data roaming normally has to be switched on. Check the roaming setting Data roaming allows the device to use a mobile network other than the SIM card's home network. With Wifi.se's roaming SIMs it normally has to be switched on when the card is used on partner networks. If roaming is switched off, the router may show a signal but still block data traffic. How network selection works when roaming When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it. If it still does not work Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step. Read more: FAQ: Europe SIM

Question 1

Why does one operator work better?

Accepted Answer

Different operators have different mobile networks, masts, frequencies and coverage. That is why one operator can work much better than another in exactly the same place.

This is often very noticeable in Germany, where coverage and capacity can differ greatly between operators and regions. One operator may have a strong 5G signal where you are, while another only offers weaker or more heavily loaded 4G.

So if the router has automatically chosen a network that works poorly, you can try manual network selection and test another available operator.

This is also one of the reasons why we recommend a 5G router for travel in Europe. With an older 4G router, choice and performance are often poorer, especially in areas where the 4G network is heavily loaded.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 2

Should I choose the network with the most bars?

Accepted Answer

Not always. The most bars mean good signal strength, but not automatically that this operator gives the fastest or most stable internet.

A network with full signal may be heavily loaded, for example, while another operator with slightly fewer bars offers much more speed. This is especially noticeable when travelling with roaming.

So if the connection is slow, you can try manual network selection and test several of the operators your roaming SIM can connect to.

So do not just look at the number of bars, but also test which operator actually gives the best and most stable internet where you are.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 3

Can I try another network?

Accepted Answer

Yes. If the connection is slow, unstable or does not work at all, you can choose another mobile network manually in the router.

Open the router's network settings and change network selection from Auto to Manual. The router then searches for available operators in the area.

Try another network and wait about a minute so that the router can register. Not all the networks shown work with your roaming SIM, as the SIM card can only use the operators included in the roaming agreement.

When you have finished testing, we normally recommend setting network selection back to Auto, especially if you are travelling on to a new area or country.

How to test manual network selection

Normally leave network selection on Auto. If the internet does not work, you can search for available networks and try a partner network manually. Wait after each choice, as registration can take about a minute. When the test is finished, it is best to set network selection back to Auto so that the router can change network when needed.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 4

How do I switch back to Auto?

Accepted Answer

Log in to the router's settings and go to Mobile network, Network settings, Network Selection or similar.

Then change network selection from Manual to Auto/Automatic and save the setting.

The router then searches for an available partner network itself and connects automatically. This is the setting we normally recommend, especially when you travel between different regions or countries.

If the router does not connect straight away after the change, restart it and wait about a minute while it searches for a network.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 5

Why does the search take so long?

Accepted Answer

When the router searches for mobile networks, it first has to find out which operators are available in the area and then check which networks your roaming SIM can register on.

With manual network selection this can take a little longer, because the router wants to find and show several available operators. Even after you have chosen a network, it can take about a minute before the SIM card has registered and the internet connection is up.

When you travel between different countries or regions, the search can also take longer because the router has to find a new partner network.

So it is best to wait a few minutes before making further changes. If the router still does not connect, restart it or choose another available network.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 6

Can roaming take a while at start-up?

Accepted Answer

Yes. When you start the phone or router with a roaming SIM, it can take a while before the device finds an available partner network and registers.

It is normal for the connection to take a minute or a few minutes, especially if you have just changed country, restarted the router or made a manual network selection.

Check that data roaming is switched on, and it is best to leave network selection on Auto. Wait a few minutes before changing other settings.

If the internet still does not work after a while, restart the router or make a manual network selection and test another operator.

Check the roaming setting

Data roaming allows the device to use a mobile network other than the SIM card's home network. With Wifi.se's roaming SIMs it normally has to be switched on when the card is used on partner networks. If roaming is switched off, the router may show a signal but still block data traffic.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 7

Why do I only get 4G when roaming?

Accepted Answer

There can be several reasons for this. First check that you are actually using a 5G router or another device with 5G support. A 4G router can never connect to 5G, even if the SIM card and mobile network support it.

When roaming, the connection also depends on which local operator the SIM card connects to. Not all partner networks offer 5G roaming everywhere, and coverage can differ greatly between operators.

This is often very noticeable in Germany, for example, where one operator gives good 5G while another in the same place only offers 4G or a much lower speed.

If you have a 5G router but still only get 4G, you can try manual network selection and test another available operator.

For travel in Europe we strongly recommend a 5G router, as an older 4G router often gives much poorer conditions for a stable and fast connection.

Check the roaming setting

Data roaming allows the device to use a mobile network other than the SIM card's home network. With Wifi.se's roaming SIMs it normally has to be switched on when the card is used on partner networks. If roaming is switched off, the router may show a signal but still block data traffic.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 8

Can another network give 5G?

Accepted Answer

Yes. If you only get 4G on the network the router chose automatically, another available partner network can sometimes give 5G.

This is because different operators have different 5G coverage and capacity in the same place. One network may only offer 4G where you are, while another has a good 5G signal.

So you can try manual network selection and test another operator.

To get 5G you of course also need a 5G router or another device with 5G support. Also, not all networks in the list are available for your roaming SIM.

How to test manual network selection

Normally leave network selection on Auto. If the internet does not work, you can search for available networks and try a partner network manually. Wait after each choice, as registration can take about a minute. When the test is finished, it is best to set network selection back to Auto so that the router can change network when needed.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 9

What is fair use or FUP?

Accepted Answer

Fair use or FUP (Fair Usage Policy) means that the operator has rules for using the service to avoid extreme or unusual load.

When roaming, for example, there can be limits on how much data you may use in a particular country or period. If an FUP limit is reached, the speed may be reduced, data traffic limited or special conditions may apply.

Which rules apply depends on the SIM card and the data plan. So always check the terms of the specific plan if you use a lot of data or are abroad for a long time.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 10

Do all plans have the same roaming terms?

Accepted Answer

No. Our different roaming SIMs and data plans can have different terms.

There can be differences in the countries included, the amount of data you can use, the validity of the data package and special fair use rules.

Some plans are designed for the whole of Europe, others have special terms or a larger amount of data in a particular country, for example our Spain Special packages.

So always check the details of the exact data plan you choose before you activate it or travel.

Read more: FAQ: Europe SIM

Question 11

What is roaming?

Accepted Answer

Roaming means that your SIM card uses a mobile network other than its regular home network. This is common when you travel abroad.

A roaming SIM is built to connect to partner networks in several countries. For the device to allow mobile data over these networks, data roaming normally has to be switched on.

Check the roaming setting

Data roaming allows the device to use a mobile network other than the SIM card's home network. With Wifi.se's roaming SIMs it normally has to be switched on when the card is used on partner networks. If roaming is switched off, the router may show a signal but still block data traffic.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 12

Does roaming have to be switched on?

Accepted Answer

Yes. When you use our Europe or roaming SIMs, data roaming must be switched on in the phone or router.

Roaming allows the SIM card to use our partner operators' mobile networks in the country you are in. If roaming is switched off, the device may still show a signal or be connected to a mobile network, but the internet does not work properly.

So always check that mobile data and data roaming are switched on before looking at other settings.

Check the roaming setting

Data roaming allows the device to use a mobile network other than the SIM card's home network. With Wifi.se's roaming SIMs it normally has to be switched on when the card is used on partner networks. If roaming is switched off, the router may show a signal but still block data traffic.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 13

Does roaming always cost extra?

Accepted Answer

Roaming can be much more expensive than ordinary browsing in your home country.

An ordinary Swedish mobile subscription, for example from Telia, Telenor or another operator, often includes a certain amount of roaming data within the EU, for example 50 GB or 100 GB. Once the included data has been used, extra roaming data can become expensive.

That is also why our Swedish SIM cards are not intended for roaming in the same way as our dedicated Europe or roaming SIMs.

With our roaming SIMs you instead buy a data package made for use abroad, with a fixed amount of data and a clear list of included countries.

Always check the terms of the data plan you use, as the included roaming data and any extra costs can differ between operators and subscriptions.

Check the roaming setting

Data roaming allows the device to use a mobile network other than the SIM card's home network. With Wifi.se's roaming SIMs it normally has to be switched on when the card is used on partner networks. If roaming is switched off, the router may show a signal but still block data traffic.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 14

Which countries are included?

Accepted Answer

Which countries are included depends on which roaming SIM and which data plan you choose.

Most of our roaming packages work throughout the EU. Some packages also include countries outside the EU, for example Norway, the United Kingdom and Switzerland.

As the country list can differ between our SIM cards and data packages, it is important to check the details of the exact plan you want to buy.

For each data plan you can see which countries are included and how much data you can use. It is best to check this before your trip, especially if you travel through several countries or outside the EU.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 15

What happens when I cross the border?

Accepted Answer

When you cross the border into a new country, your roaming SIM automatically searches for an available partner network in the new country.

It can take a few minutes before the router or phone has registered on the new network. During this time the internet connection may drop briefly.

Check that data roaming is switched on and that network selection is normally set to Auto. If the connection does not come back, restart the router or choose another operator manually.

Also remember that the country you are entering must be included in the data plan you chose. So always check the country list before your trip.

Read more: FAQ: Europe SIM

Question 16

Do I need to restart at the border?

Accepted Answer

No, you normally do not need to restart the router when you cross a national border.

The router automatically searches for a new partner network in the country you are entering and connects to it. But it can take a few minutes before the connection is back.

If the internet does not start again, you can restart the router. Also check that data roaming is switched on and that network selection is set to Auto.

If it still does not work, choose another operator manually in the router's network settings.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 17

Does the APN need to be changed?

Accepted Answer

No, you normally do not need to change the APN when you travel between countries.

The APN setting belongs to the SIM card and is used to connect to the operator's data network. In most cases the same APN works automatically even when the roaming SIM connects to different partner operators in Europe.

If the SIM card has a signal but the internet still does not work, the APN may be one of the causes you should check. But do not change the APN unnecessarily if the connection already works.

First check that data roaming is switched on, the SIM card is active and network selection is set to Auto. If the problem persists, check that the right APN for your SIM card and data plan is set.

What the APN does

APN stands for Access Point Name and tells the mobile network how the data connection should be set up. A wrong APN can mean that the router has a signal and registers on a mobile network but still has no internet.

The APN is normally filled in automatically. Only change it if a Wifi.se guide or support gives a specific value. After changing the APN you should save the setting and restart the data connection or the router.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 18

Does the operator have to be chosen manually?

Accepted Answer

Start with automatic network selection and leave data roaming switched on. If the internet does not work, you can try another permitted network manually. Different operators have different coverage and capacity, and not all visible networks are permitted for your SIM.

When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.

How to test manual network selection

Normally leave network selection on Auto. If the internet does not work, you can search for available networks and try a partner network manually. Wait after each choice, as registration can take about a minute. When the test is finished, it is best to set network selection back to Auto so that the router can change network when needed.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 19

How do I choose the operator manually?

Accepted Answer

If the connection is slow or does not work, you can choose another operator manually in the router.

Log in to the router's settings and look for Mobile network, Network settings, Network Selection or similar. Change network selection from Auto/Automatic to Manual.

The router then searches for available mobile operators in the area. Choose an operator from the list and wait about a minute while the router tries to register on the network.

If the connection does not work or the speed is poor, try another operator. Not all networks in the list are available for your roaming SIM.

If you have found a network that works well, you can keep the manual choice. When you travel on, we normally recommend setting network selection back to Auto so that the router finds a new network itself in the next area or country.

How to test manual network selection

Normally leave network selection on Auto. If the internet does not work, you can search for available networks and try a partner network manually. Wait after each choice, as registration can take about a minute. When the test is finished, it is best to set network selection back to Auto so that the router can change network when needed.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM

Question 20

Why do I see networks I cannot use?

Accepted Answer

During a manual network search the router often shows all the mobile networks available in the area, not just the networks your roaming SIM is allowed to use.

That is why you may see operators in the list that the SIM card has no roaming agreement with. If you try to connect to such a network, registration may fail or you may get no internet connection.

This is completely normal. In that case, try another operator from the list.

We normally recommend leaving network selection on Auto so that the router chooses a compatible partner network itself. Manual network selection is mainly useful for troubleshooting or when the connection is slow or unstable.

How network selection works when roaming

When roaming, the device searches for available partner networks. Automatic network selection is normally the first choice, but if the connection does not work, manual network selection can be a good troubleshooting step. Remember: a network that appears in the list does not automatically mean that your SIM is allowed to register on it.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: FAQ: Europe SIM