Privacy Policy – Hybrid Traveller Connect

Last updated: August 23, 2026

This Privacy Policy explains how Hybrid Traveller Connect (“the App”, “we”, “us”, or “our”) handles information when you use the Hybrid Traveller Connect mobile application.

Hybrid Traveller Connect is designed to help you manage your Hybrid Traveller router, install and manage eSIMs, view router information, check battery status, and manage connectivity-related services.

1. Information We Collect

Depending on how you use the App, we may process the following information:

Account Information

If you create or use an account, we may process information such as:

  • Name

  • Email address

  • Account identifiers

  • Login and authentication information

Router and Device Information

To provide router-management functionality, the App may process technical information relating to your Hybrid Traveller router and connected device, including:

  • Router identification information

  • Battery level

  • Connection status

  • Network information

  • Signal information

  • Device status

  • Firmware or software information

  • Technical diagnostics

eSIM Information

When you purchase, install, activate, or manage an eSIM, we may process information necessary to provide the eSIM service, such as:

  • eSIM identification information

  • Activation status

  • Data-plan information

  • Remaining or used mobile data, where available

  • Network and connectivity information

We do not require access to the content of your calls, messages, photos, contacts, or personal files in order to provide the core Hybrid Traveller Connect service.

2. How We Use Information

We use information processed through Hybrid Traveller Connect to:

  • Provide and operate the App

  • Connect the App to your Hybrid Traveller router

  • Display router battery and connection information

  • Install, activate, and manage eSIM services

  • Display information about your mobile data plan

  • Authenticate users and protect accounts

  • Troubleshoot technical problems

  • Improve the reliability, security, and performance of the App

  • Provide customer support

  • Comply with applicable legal obligations

3. Permissions

The App may request certain device permissions when they are necessary for specific functionality.

For example, camera access may be requested if you use your device to scan an eSIM QR code.

We only request permissions that are required for the relevant feature. You can manage App permissions through your phone’s settings.

4. Sharing of Information

We do not sell your personal information.

We may share or process information with service providers where this is necessary to operate Hybrid Traveller Connect, including providers involved in:

  • eSIM provisioning and mobile connectivity

  • Hosting and cloud infrastructure

  • Authentication

  • Payment processing

  • Application infrastructure

  • Technical support

  • Security and fraud prevention

These providers may only process information as necessary to provide their services and in accordance with applicable privacy and data-protection requirements.

We may also disclose information where required by law, regulation, legal process, or a competent authority.

5. Payments

If purchases are available through Hybrid Traveller Connect, payment information may be processed by a third-party payment provider or the relevant app marketplace.

We may receive information confirming a transaction, such as the product purchased, payment status, transaction reference, and date of purchase.

We do not necessarily receive or store your complete payment-card details.

6. Data Storage and Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

No electronic system can be guaranteed to be completely secure, but we take reasonable measures to protect information processed through our services.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purposes described in this Privacy Policy, comply with legal requirements, resolve disputes, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it is processed.

8. Your Privacy Rights

Depending on where you live, including within the European Economic Area, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request restriction of certain processing

  • Object to certain processing

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent

  • Submit a complaint to your local data-protection authority

To exercise your rights, please contact us using the details below.

9. International Data Transfers

Some service providers involved in operating the App may process information outside your country or outside the European Economic Area.

Where required, appropriate safeguards are used to protect personal information transferred internationally in accordance with applicable data-protection law.

10. Children’s Privacy

Hybrid Traveller Connect is not specifically designed for children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent would be required by applicable law.

11. Third-Party Services

Hybrid Traveller Connect may interact with third-party services, telecommunications providers, eSIM providers, payment providers, or external websites.

Their processing of personal information may also be governed by their own privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, or legal requirements change.

When changes are made, the updated version will be published with a revised Last updated date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Hybrid Traveller / WiFi.se
Website: www.wifi.se
Email: info@wifi.se

For privacy-related requests, please include sufficient information for us to identify and respond to your request.

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