Q: What is an SSID?

SSID is the technical term for the Wi-Fi network's name. So it is the name you see in the list of available Wi-Fi networks on a phone, computer or TV. A router can have separate SSIDs for 2.4 GHz and 5 GHz. Then you can choose the network that best suits the device. Tell Wi-Fi and the internet apart Wi-Fi is the wireless link between your device and the router. The internet in turn reaches the router via the mobile network. A phone or TV can therefore be connected to Wi-Fi even when the router itself has no internet. This difference is important when troubleshooting. If it still does not work Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step. Read more: Support & help

Q: Can I use Netflix?

Can I use Netflix? Yes. You can use Netflix with our routers and SIM cards, as long as the internet connection is fast enough and you still have data left in your package. Netflix abroad When you travel in Europe, Netflix can work differently from at home. Which content is shown can depend on: the country you are in the IP address your internet connection gets Netflix's own rules for content and regions A data roaming SIM does not automatically mean that you always get a Swedish IP address . Do I need a VPN? If a streaming service requires a Swedish IP address, a VPN service can sometimes be used to connect via a Swedish server. We usually recommend using the VPN directly on the device you stream on, for example a computer, phone, tablet or compatible TV device, and not directly in the router. A VPN in the router can affect the speed in some cases. Remember that Netflix and other streaming services can have their own terms for the use of VPNs and regional content. Keep an eye on data usage Streaming can use a lot of data, especially in high picture quality. How much is used depends, among other things, on the picture quality you choose. Read more: Support & help

Q: Can I use SVT Play?

Yes, you can use SVT Play with our routers and SIM cards, as long as the internet connection works and you still have data left in your package. SVT Play abroad Outside Sweden some programmes on SVT Play may be restricted. This is due to broadcasting rights and the IP address your internet connection gets. A data roaming SIM does not always give a Swedish IP address, even if the SIM card was bought in Sweden. If SVT Play requires a Swedish IP If a programme requires a Swedish IP, a VPN service with a Swedish server can sometimes be used. We usually recommend using the VPN directly on the device you watch on, for example: the phone tablets computers a compatible TV device A VPN directly in the router can affect the speed in some cases. Keep an eye on data usage Streaming via SVT Play can use a lot of data, especially in high resolution. So check on My Pages how much data you have left if you use a limited data package. Read more: Support & help

Q: Can I use YouTube?

Can I use YouTube? Yes. You can use YouTube with our routers and SIM cards, as long as the internet connection is fast enough and you still have data left in your package. YouTube on the TV If you want to watch YouTube directly on the TV, you need a smart TV with the YouTube app or an external media player such as Google TV Streamer, Chromecast or Xiaomi TV Stick. The TV or media player is then connected to the router's Wi-Fi. YouTube abroad YouTube normally works when travelling too. But some videos may be blocked in certain countries depending on rights and regional restrictions. A data roaming SIM does not always give a Swedish IP address. Do I need a VPN? For ordinary use of YouTube you usually do not need a VPN. If certain content is regionally restricted, a VPN service can be used in some cases. We usually recommend using the VPN directly on the device you watch on and not in the router, as a VPN in the router can affect the speed. Keep an eye on data usage YouTube can use a lot of data, especially in high resolution. If you want to save data, you can lower the video quality in the YouTube app. It is also best to check on My Pages how much data you have left. Read more: Support & help

Q: Can I use Chromecast?

Yes. You can use Chromecast with our routers, as long as the Chromecast and the device you stream from are connected to the same Wi-Fi. This works well for streaming YouTube, Netflix and other compatible apps to the TV, for example. Using Chromecast in a motorhome or caravan If you use Chromecast in a motorhome or caravan, you can power it with our multimedia USB power adapter for 12 V . With the adapter you can power compatible media players via USB without needing an ordinary 230 V socket. It is therefore well suited, for example, for: Chromecast Google TV Streamer Xiaomi TV Stick other compatible media players with USB power How it works Connect the Chromecast or media player to the TV. Connect the power via USB or our 12 V multimedia USB power adapter. Connect the Chromecast and your phone or tablet to the router's Wi-Fi. Open the app you want and start streaming. Remember that streaming can use a lot of data, especially in high resolution. So check your remaining data on My Pages if you use a limited data package. Read more: Support & help

Q: Can I use Apple TV?

Yes. You can use Apple TV with our routers, as long as the Apple TV is connected to the router's Wi-Fi and the internet connection is fast enough. You can then use apps such as Netflix, YouTube, SVT Play and other streaming services. Apple TV in a motorhome or caravan If you use Apple TV in a motorhome or caravan, you can power the device directly from 12 V with our Apple TV 12 V adapter . That way you do not need an ordinary 230 V socket, which is practical when travelling and camping. How it works Connect the Apple TV to the TV with HDMI. Connect the power via the 12 V adapter. Connect the Apple TV to the router's Wi-Fi. Open the streaming app you want. Keep in mind when streaming abroad Some streaming services have regional restrictions. A data roaming SIM does not always give a Swedish IP address. If a service requires a Swedish IP, a VPN service may be needed in some cases. We usually recommend using the VPN directly on the device where possible, as a VPN in the router can affect the speed. Streaming can also use a lot of data, especially in high resolution. So check your remaining data on My Pages . Read more: See the Apple TV adapter

Q: Can I use a smart TV?

Yes. You can use a smart TV with our routers, as long as the TV can connect to Wi-Fi and the internet connection is fast enough. You can then use apps such as Netflix, YouTube, SVT Play and other streaming services directly on the TV. How to connect the TV Open your smart TV's network settings. Choose the router's Wi-Fi. Enter the Wi-Fi password. When the TV is connected, you can open your streaming apps. If the TV cannot find the 5 GHz network, connect it to the 2.4 GHz Wi-Fi instead. If the TV is not a smart TV With an older TV you can use an external media player, for example Chromecast, Google TV Streamer, Xiaomi TV Stick or Apple TV , to use streaming apps. In a motorhome or caravan, compatible media players can also be powered with our 12 V adapters , so you do not need 230 V. Streaming abroad Some streaming services have regional restrictions. A data roaming SIM does not always give a Swedish IP address. If a service requires a Swedish IP, a VPN service may be needed in some cases. Also remember that streaming can use a lot of data, especially in high resolution. Check your remaining data on My Pages . Read more: Support & help

Q: Can I use a surveillance camera?

Yes. You can use a surveillance camera with our routers, as long as the camera can connect to Wi-Fi and the internet connection is stable enough. Keep the following in mind Many surveillance cameras use 2.4 GHz Wi-Fi . So if the camera cannot find the network, check that 2.4 GHz is enabled in the router. The camera can also use data when it: sends notifications uploads video clips to the cloud records continuously is used for remote live viewing Data usage can therefore vary a lot depending on the camera's settings and how often it is used. If you want to view the camera remotely Most modern surveillance cameras use the manufacturer's app or cloud service and therefore normally also work over mobile internet. But some older or more advanced camera systems need special network settings, for example port forwarding or a public IP address. This does not always work on mobile networks. So check the camera manufacturer's requirements if you use a more advanced surveillance system. Read more: Support & help

Question 1

What is an SSID?

Accepted Answer

SSID is the technical term for the Wi-Fi network's name. So it is the name you see in the list of available Wi-Fi networks on a phone, computer or TV.

A router can have separate SSIDs for 2.4 GHz and 5 GHz. Then you can choose the network that best suits the device.

Tell Wi-Fi and the internet apart

Wi-Fi is the wireless link between your device and the router. The internet in turn reaches the router via the mobile network. A phone or TV can therefore be connected to Wi-Fi even when the router itself has no internet. This difference is important when troubleshooting.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: Support & help

Question 2

What is the difference between the mobile network and Wi-Fi?

Accepted Answer

The mobile network is the router's connection to the operator's 4G or 5G network. Wi-Fi is the connection between the router and your own devices.

So full Wi-Fi signal does not automatically mean that the internet works. The router may still lack a mobile connection or an active data service.

When troubleshooting, first work out whether the problem is between the device and the router, or between the router and the mobile network.

Tell Wi-Fi and the internet apart

Wi-Fi is the wireless link between your device and the router. The internet in turn reaches the router via the mobile network. A phone or TV can therefore be connected to Wi-Fi even when the router itself has no internet. This difference is important when troubleshooting.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: Support & help

Question 3

Can I use Netflix?

Accepted Answer

Can I use Netflix?

Yes. You can use Netflix with our routers and SIM cards, as long as the internet connection is fast enough and you still have data left in your package.

Netflix abroad

When you travel in Europe, Netflix can work differently from at home. Which content is shown can depend on:

the country you are in
the IP address your internet connection gets
Netflix's own rules for content and regions

A data roaming SIM does not automatically mean that you always get a Swedish IP address.

Do I need a VPN?

If a streaming service requires a Swedish IP address, a VPN service can sometimes be used to connect via a Swedish server.

We usually recommend using the VPN directly on the device you stream on, for example a computer, phone, tablet or compatible TV device, and not directly in the router. A VPN in the router can affect the speed in some cases.

Remember that Netflix and other streaming services can have their own terms for the use of VPNs and regional content.

Keep an eye on data usage

Streaming can use a lot of data, especially in high picture quality. How much is used depends, among other things, on the picture quality you choose.

Read more: Support & help

Question 4

Can I use SVT Play?

Accepted Answer

Yes, you can use SVT Play with our routers and SIM cards, as long as the internet connection works and you still have data left in your package.

SVT Play abroad

Outside Sweden some programmes on SVT Play may be restricted. This is due to broadcasting rights and the IP address your internet connection gets.

A data roaming SIM does not always give a Swedish IP address, even if the SIM card was bought in Sweden.

If SVT Play requires a Swedish IP

If a programme requires a Swedish IP, a VPN service with a Swedish server can sometimes be used.

We usually recommend using the VPN directly on the device you watch on, for example:

the phone
tablets
computers
a compatible TV device

A VPN directly in the router can affect the speed in some cases.

Keep an eye on data usage

Streaming via SVT Play can use a lot of data, especially in high resolution. So check on My Pages how much data you have left if you use a limited data package.

Read more: Support & help

Question 5

Can I use YouTube?

Accepted Answer

Can I use YouTube?

Yes. You can use YouTube with our routers and SIM cards, as long as the internet connection is fast enough and you still have data left in your package.

YouTube on the TV

If you want to watch YouTube directly on the TV, you need a smart TV with the YouTube app or an external media player such as Google TV Streamer, Chromecast or Xiaomi TV Stick.

The TV or media player is then connected to the router's Wi-Fi.

YouTube abroad

YouTube normally works when travelling too. But some videos may be blocked in certain countries depending on rights and regional restrictions.

A data roaming SIM does not always give a Swedish IP address.

Do I need a VPN?

For ordinary use of YouTube you usually do not need a VPN.

If certain content is regionally restricted, a VPN service can be used in some cases. We usually recommend using the VPN directly on the device you watch on and not in the router, as a VPN in the router can affect the speed.

Keep an eye on data usage

YouTube can use a lot of data, especially in high resolution.

If you want to save data, you can lower the video quality in the YouTube app. It is also best to check on My Pages how much data you have left.

Read more: Support & help

Question 6

Can I use Chromecast?

Accepted Answer

Yes. You can use Chromecast with our routers, as long as the Chromecast and the device you stream from are connected to the same Wi-Fi.

This works well for streaming YouTube, Netflix and other compatible apps to the TV, for example.

Using Chromecast in a motorhome or caravan

If you use Chromecast in a motorhome or caravan, you can power it with our multimedia USB power adapter for 12 V.

With the adapter you can power compatible media players via USB without needing an ordinary 230 V socket.

It is therefore well suited, for example, for:

Chromecast
Google TV Streamer
Xiaomi TV Stick
other compatible media players with USB power

How it works

Connect the Chromecast or media player to the TV.
Connect the power via USB or our 12 V multimedia USB power adapter.
Connect the Chromecast and your phone or tablet to the router's Wi-Fi.
Open the app you want and start streaming.

Remember that streaming can use a lot of data, especially in high resolution. So check your remaining data on My Pages if you use a limited data package.

Read more: Support & help

Question 7

Can I use Apple TV?

Accepted Answer

Yes. You can use Apple TV with our routers, as long as the Apple TV is connected to the router's Wi-Fi and the internet connection is fast enough.

You can then use apps such as Netflix, YouTube, SVT Play and other streaming services.

Apple TV in a motorhome or caravan

If you use Apple TV in a motorhome or caravan, you can power the device directly from 12 V with our Apple TV 12 V adapter.

That way you do not need an ordinary 230 V socket, which is practical when travelling and camping.

How it works

Connect the Apple TV to the TV with HDMI.
Connect the power via the 12 V adapter.
Connect the Apple TV to the router's Wi-Fi.
Open the streaming app you want.

Keep in mind when streaming abroad

Some streaming services have regional restrictions. A data roaming SIM does not always give a Swedish IP address.

If a service requires a Swedish IP, a VPN service may be needed in some cases. We usually recommend using the VPN directly on the device where possible, as a VPN in the router can affect the speed.

Streaming can also use a lot of data, especially in high resolution. So check your remaining data on My Pages.

Read more: See the Apple TV adapter

Question 8

Can I use a smart TV?

Accepted Answer

Yes. You can use a smart TV with our routers, as long as the TV can connect to Wi-Fi and the internet connection is fast enough.

You can then use apps such as Netflix, YouTube, SVT Play and other streaming services directly on the TV.

How to connect the TV

Open your smart TV's network settings.
Choose the router's Wi-Fi.
Enter the Wi-Fi password.
When the TV is connected, you can open your streaming apps.

If the TV cannot find the 5 GHz network, connect it to the 2.4 GHz Wi-Fi instead.

If the TV is not a smart TV

With an older TV you can use an external media player, for example Chromecast, Google TV Streamer, Xiaomi TV Stick or Apple TV, to use streaming apps.

In a motorhome or caravan, compatible media players can also be powered with our 12 V adapters, so you do not need 230 V.

Streaming abroad

Some streaming services have regional restrictions. A data roaming SIM does not always give a Swedish IP address.

If a service requires a Swedish IP, a VPN service may be needed in some cases.

Also remember that streaming can use a lot of data, especially in high resolution. Check your remaining data on My Pages.

Read more: Support & help

Question 9

Why does the TV buffer?

Accepted Answer

If the TV buffers, the video is not getting data evenly enough. This can be due to both the internet connection and the Wi-Fi signal between the router and the TV.

Common causes are:

a weak 4G or 5G signal
heavy load on the mobile network
the TV is far from the router
a weak Wi-Fi signal
several devices are using the internet at the same time
streaming in high resolution
the data package is almost or completely used up

Try the following

It is best to start by:

restarting the router and the TV
placing the router closer to the TV
testing both 2.4 GHz and 5 GHz Wi-Fi
pausing downloads and streaming on other devices
lowering the picture quality in the streaming app
running a speed test to check the speed

If the problem only occurs in the evening, it may be because the mobile network is more heavily loaded when many people use it at the same time.

If you are abroad

When roaming, the router can connect to different local mobile networks. Speed and stability can therefore vary between places and campsites.

Also check on My Pages that you still have data left in your package.

Read more: Support & help

Question 10

Can I use a surveillance camera?

Accepted Answer

Yes. You can use a surveillance camera with our routers, as long as the camera can connect to Wi-Fi and the internet connection is stable enough.

Keep the following in mind

Many surveillance cameras use 2.4 GHz Wi-Fi. So if the camera cannot find the network, check that 2.4 GHz is enabled in the router.

The camera can also use data when it:

sends notifications
uploads video clips to the cloud
records continuously
is used for remote live viewing

Data usage can therefore vary a lot depending on the camera's settings and how often it is used.

If you want to view the camera remotely

Most modern surveillance cameras use the manufacturer's app or cloud service and therefore normally also work over mobile internet.

But some older or more advanced camera systems need special network settings, for example port forwarding or a public IP address. This does not always work on mobile networks.

So check the camera manufacturer's requirements if you use a more advanced surveillance system.

Read more: Support & help

Question 11

Can I use smart home?

Accepted Answer

Yes. You can use smart home devices with our routers, as long as the devices can connect to Wi-Fi and the internet connection is stable.

For example:

smart lights
heat pumps
thermostats
sensors
smart plugs
surveillance cameras
doorbells and alarm systems

Many smart home devices use 2.4 GHz

Many smart home products only support 2.4 GHz Wi-Fi.

So if the device cannot find the router's network or cannot be set up, check that the 2.4 GHz Wi-Fi is enabled, and connect the phone to the same 2.4 GHz network during setup.

Does the router have to be on all the time?

Yes, if you want to control or check your smart home devices remotely, the router must be switched on and have a working internet connection.

Does it work with mobile internet?

Most modern smart home systems use the manufacturer's app or cloud service and normally work well over 4G or 5G.

But some more advanced systems need special network settings, a public IP address or port forwarding. This is not always supported on mobile networks. So it is best to check the manufacturer's requirements.

Read more: Support & help

Question 12

Can the router stay switched on when I leave the motorhome?

Accepted Answer

Yes. The router can stay switched on when you leave the motorhome, for example if a surveillance camera, smart home devices or other connected devices need to keep working.

Make sure that the router has a stable power supply and is in a well-ventilated place.

For winter storage

If the motorhome is left unused for a long time, especially in winter, we recommend taking the router home and keeping it indoors.

This protects the router and battery from:

very low temperatures
moisture
condensation
long storage in a cold vehicle

Keep the router dry and at normal room temperature until you use it again.

If the router has a built-in battery, you should also charge it regularly during long storage.

Read more: Support & help

Question 13

What is Wi-Fi?

Accepted Answer

Wi-Fi is the wireless network that the router creates so that your devices can connect to the internet without a network cable.

With Wi-Fi you can connect, for example:

phones
tablets
computers
smart TVs
media players
other wireless devices

Wi-Fi and the mobile network are not the same thing

The router gets its internet connection via 4G or 5G from the mobile network. It then shares the internet with your devices over Wi-Fi.

So you can be connected to the router's Wi-Fi even if the router currently has no internet connection.

Wi-Fi on 2.4 GHz and 5 GHz

Many routers offer Wi-Fi on 2.4 GHz and 5 GHz.

2.4 GHz normally has a longer range and works with many different types of device.

5 GHz can give higher speed over shorter distances but usually has a slightly shorter range.

This must not be confused with the 5G mobile network. Wi-Fi on 5 GHz and 5G are two different technologies.

Read more: Support & help

Question 14

Is Wi-Fi the same as the internet?

Accepted Answer

No. Wi-Fi and the internet are not the same thing.

Wi-Fi is the wireless network the router creates between itself and your devices. The internet is the actual connection to the outside world.

How it works

The router gets the internet via 4G or 5G from the mobile network, for example. It then shares it over Wi-Fi with phones, computers, TVs and other devices.

So your phone or computer can show that it is connected to Wi-Fi even if the router has no working internet connection.

If the Wi-Fi works but there is no internet

Then check, among other things:

whether the SIM card is active
that there is data left
whether the router has contact with the mobile network
whether roaming is switched on, if needed
which lights are on on the router

So the Wi-Fi symbol only means that the device has contact with the router, not always that the internet works.

Read more: Support & help

Question 15

What is 2.4 GHz?

Accepted Answer

2.4 GHz is one of the frequency bands the router uses for its Wi-Fi.

It is used to connect, for example:

phones
tablets
computers
smart TVs
heat pumps
smart home devices

Advantages of 2.4 GHz

2.4 GHz normally gives:

a longer range than 5 GHz
better penetration of walls and obstacles
support for many older and simpler Wi-Fi devices

That is why 2.4 GHz is especially useful for devices that are a bit further away from the router.

Is 2.4 GHz slower?

2.4 GHz often gives a lower speed than 5 GHz, and the frequency band can be more crowded because many different radio devices use it.

For ordinary browsing and many smart devices, 2.4 GHz still works very well.

Remember that 2.4 GHz is the Wi-Fi frequency between the router and the device. It is not the same as 4G or 5G, which the router uses to connect to the mobile network.

Read more: Support & help

Question 16

What is 5 GHz?

Accepted Answer

5 GHz is a frequency band the router uses for its Wi-Fi.

It is used to connect phones, computers, tablets and smart TVs to the router, for example.

Advantages of 5 GHz

5 GHz normally gives:

higher Wi-Fi speed
less interference from other radio devices
good performance when you are close to the router

That is why it is well suited, for example, for streaming, video calls and other uses that need more speed.

Does 5 GHz have a shorter range?

Yes. 5 GHz normally has a shorter range than 2.4 GHz, and the signal is more affected by walls and other obstacles.

So if you are further away from the router, 2.4 GHz sometimes works better.

5 GHz is not the same as 5G

It is important to distinguish between Wi-Fi on 5 GHz and the 5G mobile network.

5 GHz describes the Wi-Fi connection between the router and your devices.
5G describes the router's connection to the mobile network.

Read more: Support & help

Question 17

Is 5 GHz the same as 5G?

Accepted Answer

No. 5 GHz and 5G are two completely different things.

5 GHz

5 GHz is a frequency band for Wi-Fi. It is used between the router and your devices, for example a phone, computer or smart TV.

Wi-Fi on 5 GHz often gives high speed over shorter distances.

5G

5G is the fifth generation of mobile networks. The router uses 5G to get its internet connection over the mobile network.

Put simply

5G = the router's internet connection over the mobile network.

5 GHz = the Wi-Fi connection between the router and your devices.

So a 5G router can use both 2.4 GHz and 5 GHz for its Wi-Fi at the same time.

Read more: Support & help

Question 18

Which Wi-Fi should I use?

Accepted Answer

If the router shows Wi-Fi on 2.4 GHz and 5 GHz, you can choose the network that best suits the device and where you are.

Choose 2.4 GHz if:

you are further away from the router
the signal has to pass through walls or other obstacles
the device only supports 2.4 GHz
you are connecting, for example, a heat pump, smart home devices or older devices

Choose 5 GHz if:

you are close to the router
you want higher Wi-Fi speed
you stream films or use other services that need more speed
your device supports 5 GHz

If you are unsure

Start with 5 GHz if you are close to the router and want high speed. If the signal is weak or the connection drops, test 2.4 GHz instead.

Remember that Wi-Fi on 5 GHz is not the same as the 5G mobile network.

Read more: Support & help

Question 19

The phone cannot find the Wi-Fi.

Accepted Answer

If the phone cannot find the router's Wi-Fi, first check that the router is switched on and has fully started.

Try the following

Switch the phone's Wi-Fi off and on again.
Restart the phone.
Restart the router.
Check that you are close to the router.
After starting the router, wait about a minute before searching for the network again.

Check 2.4 GHz and 5 GHz

Some phones or other devices have trouble finding a particular Wi-Fi band.

If the router offers both 2.4 GHz and 5 GHz, check whether the phone finds either of the networks. With older devices, try 2.4 GHz first.

If the network still does not appear

Check whether Wi-Fi has been switched off in the router's settings.

If you have previously changed the Wi-Fi name or other network settings, a factory reset can also help. Remember that a reset returns the Wi-Fi name, password and other settings of your own to the defaults.

Read more: Support & help

Question 20

I cannot connect.

Accepted Answer

If you can see the router's Wi-Fi but cannot connect, first check that you are using the right Wi-Fi name and password.

Try the following

check the password and try again
"forget" the Wi-Fi on the phone or computer and connect again
restart the device you want to connect
restart the router
connect close to the router
test both 2.4 GHz and 5 GHz if both networks are available

If you are connected but the internet does not work

Then the problem is probably not the Wi-Fi connection itself. Check instead:

that the SIM card is active
that there is data left
that the router has contact with the mobile network
whether roaming is switched on, if needed
that the signal light is not red

If nothing helps

If you have previously changed the Wi-Fi name, password or other settings, you can try a factory reset of the router.

Remember that a reset returns your own settings to the defaults.

Read more: Support & help

Question 21

Can I change the Wi-Fi name?

Accepted Answer

Yes. You can change the name of the Wi-Fi network in the router's settings.

The Wi-Fi name is often called the SSID.

Do this

Connect to the router's Wi-Fi.
Open the router's web interface.
Go to the settings for WiFi / Wireless / WLAN.
Change the network name, the SSID.
Save the settings.

After the change, the router may restart or disconnect the Wi-Fi for a short time.

Keep the following in mind

If you change the Wi-Fi name, your devices need to connect again to the new network name.

If the router has separate networks for 2.4 GHz and 5 GHz, you can also give them different names so that it is easier to see which network you are connecting to.

A factory reset returns the Wi-Fi name to the router's default setting.

The internet reaches the router via the mobile network. A phone or TV can therefore be connected to the Wi-Fi even when the router itself has no internet. This difference is important when troubleshooting.

Read more: Support & help

Question 22

Can I change the password?

Accepted Answer

Yes. You can change the Wi-Fi password in the router's settings.

Do this

Connect to the router's Wi-Fi.
Open the router's web interface.
Go to the settings for WiFi / Wireless / WLAN.
Look for the setting for the Wi-Fi password or Password / Security Key.
Enter your new password.
Save the settings.

After the change, the Wi-Fi connection may be interrupted briefly.

Keep the following in mind

If you change the password, all previously connected devices need to reconnect with the new password.

It is best to choose a password that:

is hard to guess
is long enough
consists of letters and numbers

If you do a factory reset, the Wi-Fi password is returned to the router's default setting.

Read more: Support & help