Q: My Pages shows my SIM as inactive

If My Pages shows your SIM card as inactive , it may mean that the activation is not yet complete or that the information on My Pages has not yet been updated. First check whether the SIM card actually works by testing it in a phone. Switch off Wi-Fi and switch on mobile data . With a roaming SIM, data roaming must also be switched on . If you can browse with the SIM card even though My Pages shows "inactive", the service is active, but the status on My Pages may be lagging behind. If the SIM card does not work and is still shown as inactive, get in touch with us. We will check the activation and help you further. Useful links → Log in to My Pages → See SIM cards for Sweden and Europe Read more: Support & help

Q: I cannot log in

If you cannot log in to My Pages , first check that you are using the same email address that is registered on your customer account or your order. If you have forgotten your password, use the Forgot password function and follow the instructions sent to your email address. Also check your spam folder if you do not receive an email straight away. If you have a SIM card from us, you normally get access to My Pages automatically. There you can, among other things, manage your SIM cards, see the status, follow your data usage and activate your Europe SIM. If you still cannot get in, get in touch with us. We will help you check that the right email address is linked to your account. Useful links → Log in to My Pages Read more: Support & help

Q: I have forgotten my password.

If you have forgotten the password for My Pages , use the Forgot password function on the login page. Enter the email address linked to your customer account. You will then receive an email with instructions on how to create a new password. If you do not receive an email, also check the spam or junk folder and check that you entered the right email address. If you still have problems logging in, get in touch with us. We will help you check that the right email address is registered on the account. Useful links → Log in to My Pages Read more: Support & help

Question 1

Can I see when the activation ends?

Accepted Answer

Log in to My Pages with the customer's registered email address or login details. There you can see SIM status, data usage and services and, where the function is available, manage activation, extra data and new SIM cards. When troubleshooting, My Pages is one of the first places you should check.

The exact result can depend on the device, coverage, data package and local mobile network. If you have problems, first test with the default settings and check the status of the service before changing advanced network values.

Why My Pages is important

It is best to check the status of the service on My Pages before you start troubleshooting the router. If a SIM is inactive or the data package has run out, changing the router settings will not help. So always check activation and data first.