Customer supportWhere do I get the QR code?
When your eSIM is ready, the QR code is sent to the email address registered on your order or customer account.
With the QR code you install the eSIM profile on your phone or a compatible router. Follow the instructions on the device and scan the code when prompted.
Remember that the QR code can normally only be used once and only for the first installation. So it is best to keep the email, but do not delete the eSIM profile from the device after installation.
If you cannot find the email with the QR code, also check your spam folder.
Avoid using up the eSIM profile
Treat the QR code like an installation key. Install the profile on the device where it is actually going to be used, and do not delete a working profile unnecessarily. If you change device or have deleted the profile by mistake, contact support before you continue, so that reinstallation is not made more difficult.
Important with eSIM
An eSIM is a digital SIM profile and does not work quite like a plastic SIM. So do not delete the profile and do not scan the QR code with another device just to test it. A QR code may be intended for a single installation, and if the old profile is deleted, a new one may need to be ordered.
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