Q: Why does the antenna have seven cables?

The roof antenna has seven cables because it combines several antenna functions in one unit . The cables are divided like this: 4 cables for the 4G/5G mobile network 2 cables for Wi-Fi 1 cable for GPS Together, the four mobile cables give better conditions for a stable and fast 4G/5G connection. The two Wi-Fi cables are used for the router's wireless network. The seventh cable is for GPS . Should all the cables be connected? Connect the four mobile cables and the two Wi-Fi cables to the correct antenna connectors on the router. The GPS cable is connected to the router's GPS connector if it is to be used. On the Wifi Performance 5G, the GPS cable can also be connected even if the GPS function is not used. Make sure you connect each cable to the correct connector, and carefully tighten the connectors by hand. Read more: See Wifi Performance 5G

Q: What does LTE/5G mean?

LTE is a name for 4G mobile networks , while 5G is the newer generation of mobile networks. So on a router, LTE/5G shows which type of mobile network the router uses for its internet connection. LTE / 4G LTE is used for 4G and normally gives a stable internet connection, for example for: ordinary browsing email streaming remote work connecting several devices 5G 5G can offer higher speed and more capacity than 4G, especially in places with good 5G coverage. But how fast the internet is always depends on things like coverage, distance to the mobile mast, network load and the mobile network the router is connected to. Do I need to choose myself? With our 5G routers we normally recommend leaving the network mode on Auto . The router can then automatically choose between 4G/LTE and 5G depending on which connection works best where you are. Read more: See Wifi Performance 5G

Q: What does Wi-Fi on the cable mean?

If an antenna cable is labelled Wi-Fi , the cable is intended for the router's wireless Wi-Fi signal. A combined roof antenna often has separate cables for different functions, for example 4G/5G, Wi-Fi and GPS . What do the Wi-Fi cables do? The Wi-Fi cables connect the roof antenna's Wi-Fi antennas to the router. They help the router send and receive the Wi-Fi signal, for example for: phones tablets computers smart TVs other wireless devices The Wi-Fi cables are connected to the router's antenna connectors labelled WiFi or similar. Do not mix up the cables Cables labelled WiFi must not be connected to the connectors for LTE/5G , as they have different functions. So always check the labels on the cable and the router before connecting. Read more: See Wifi Performance 5G

Q: What does GPS mean?

GPS stands for Global Positioning System and is used to determine the geographical position of a device. On a combined roof antenna, the cable labelled GPS is intended for the antenna's GPS function. What is GPS used for? If the router supports GPS, the function can be used, among other things, to: see the device's position use location services track where a vehicle or router is GPS is not used for the internet connection itself and does not affect the speed on 4G or 5G. If you only use the router for the internet, the GPS function is therefore normally not needed. Read more: See Wifi Performance 5G

Question 1

How do I log in?

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.

Before you open the web interface

First connect your phone or computer to the router's Wi-Fi. Then open the router's local address in the browser. If the page does not open, check that the device really is connected to the right router, and temporarily switch off mobile data on the phone if it tries to use the mobile network instead.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: See Wifi Performance 5G

Question 2

It sometimes loses the network.

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

Check this first

Check that the SIM/eSIM is active and that the data package still has data left.
Restart the router or device and wait a few minutes for it to register on the network again.
If you are abroad: check that data roaming is switched on.
With a physical SIM card: if needed, test it in a phone with Wi-Fi off and mobile data on.
If the SIM card works in the phone but not in the router, check the router settings, the SIM slot and, if needed, the APN.

Test before you change settings

Place the router somewhere more open, preferably higher up and near a window.
Run several speed tests at different times of day.
Compare 4G/5G Auto with another network mode if your router supports it.
Check whether the problem affects all devices or only, for example, the TV.

If the problem mainly occurs in the evening, heavy load on the mobile network may play an important role.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

Read more: See Wifi Performance 5G

Question 3

Do I need to be technical?

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: See Wifi Performance 5G

Question 4

Which router suits me best?

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: See Wifi Performance 5G

Question 5

I do not know which router I have.

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: See Wifi Performance 5G

Question 6

Why are there several antenna cables?

Accepted Answer

Wifi Extreme uses several antenna connectors so that the mobile signal can be received and sent via several antennas at the same time.

This improves:

signal strength
stability
speed
performance on 4G and 5G networks

Why are several cables needed?

Modern 4G and 5G routers often use what is called MIMO technology. The router uses several antennas at the same time to communicate with the mobile network.

That is why an external patch or roof antenna can have several separate antenna cables that are all connected to the router.

Important when installing

If the antenna comes with several cables, all the cables should normally be connected to the correct antenna connectors on the router so that the antenna works as intended.

Carefully tighten the connectors by hand and do not use tools, as the antenna connectors can be damaged.

Read more: See Wifi Performance 5G

Question 7

Why does the antenna have seven cables?

Accepted Answer

The roof antenna has seven cables because it combines several antenna functions in one unit.

The cables are divided like this:

4 cables for the 4G/5G mobile network
2 cables for Wi-Fi
1 cable for GPS

Together, the four mobile cables give better conditions for a stable and fast 4G/5G connection. The two Wi-Fi cables are used for the router's wireless network. The seventh cable is for GPS.

Should all the cables be connected?

Connect the four mobile cables and the two Wi-Fi cables to the correct antenna connectors on the router.

The GPS cable is connected to the router's GPS connector if it is to be used. On the Wifi Performance 5G, the GPS cable can also be connected even if the GPS function is not used.

Make sure you connect each cable to the correct connector, and carefully tighten the connectors by hand.

Read more: See Wifi Performance 5G

Question 8

What does LTE/5G mean?

Accepted Answer

LTE is a name for 4G mobile networks, while 5G is the newer generation of mobile networks.

So on a router, LTE/5G shows which type of mobile network the router uses for its internet connection.

LTE / 4G

LTE is used for 4G and normally gives a stable internet connection, for example for:

ordinary browsing
email
streaming
remote work
connecting several devices

5G

5G can offer higher speed and more capacity than 4G, especially in places with good 5G coverage.

But how fast the internet is always depends on things like coverage, distance to the mobile mast, network load and the mobile network the router is connected to.

Do I need to choose myself?

With our 5G routers we normally recommend leaving the network mode on Auto. The router can then automatically choose between 4G/LTE and 5G depending on which connection works best where you are.

Read more: See Wifi Performance 5G

Question 9

What does Wi-Fi on the cable mean?

Accepted Answer

If an antenna cable is labelled Wi-Fi, the cable is intended for the router's wireless Wi-Fi signal.

A combined roof antenna often has separate cables for different functions, for example 4G/5G, Wi-Fi and GPS.

What do the Wi-Fi cables do?

The Wi-Fi cables connect the roof antenna's Wi-Fi antennas to the router. They help the router send and receive the Wi-Fi signal, for example for:

phones
tablets
computers
smart TVs
other wireless devices

The Wi-Fi cables are connected to the router's antenna connectors labelled WiFi or similar.

Do not mix up the cables

Cables labelled WiFi must not be connected to the connectors for LTE/5G, as they have different functions.

So always check the labels on the cable and the router before connecting.

Read more: See Wifi Performance 5G

Question 10

What does GPS mean?

Accepted Answer

GPS stands for Global Positioning System and is used to determine the geographical position of a device.

On a combined roof antenna, the cable labelled GPS is intended for the antenna's GPS function.

What is GPS used for?

If the router supports GPS, the function can be used, among other things, to:

see the device's position
use location services
track where a vehicle or router is

GPS is not used for the internet connection itself and does not affect the speed on 4G or 5G.

If you only use the router for the internet, the GPS function is therefore normally not needed.

Read more: See Wifi Performance 5G

Question 11

Do all the cables have to be used?

Accepted Answer

It depends on the cable's function. For the best performance, however, the 4G/5G and Wi-Fi cables should normally be connected to the correct connectors on the router.

On a combined roof antenna these can be, for example:

4 cables for 4G/5G
2 cables for Wi-Fi
1 cable for GPS

4G/5G cables

The four 4G/5G cables should be connected if the antenna is designed for several mobile connections. The router uses several antennas at the same time to achieve better speed and stability.

Wi-Fi cables

The Wi-Fi cables are connected to the router's Wi-Fi connectors and are used for the wireless network to your devices.

GPS cable

You only need the GPS cable if you want to use the router's GPS function. It does not affect the internet connection itself.

Always check the labels on the cables and the router so that each cable is on the right connector.

Read more: See Wifi Performance 5G

Question 12

Wifi Extreme has a poor signal.

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

How to find the cause of a slow connection

Try a different location, preferably higher up and closer to a window.
Run several speed tests at different times of day.
Check whether the result changes between 4G and 5G or, when roaming, between different networks.
Test close to the router so that weak Wi-Fi is not confused with a weak mobile signal.

Placement can make a big difference

Try the router in several places, preferably in the open and near a window. The motorhome's metal body, insulation and other obstacles can weaken the radio signal. Just a few metres away, the router may use a different frequency or a different mast and give a noticeably better result.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

Read more: See Wifi Performance 5G

Question 13

Can a loose cable cause a poor signal?

Accepted Answer

Yes. A loose or badly connected antenna cable can cause a poorer signal, an unstable connection or lower speed.

If the router uses several antenna cables for 4G/5G, it is important that all the cables are firmly seated in the correct antenna connectors.

Check the connections

If the signal is poor:

check that all the antenna cables are firmly attached
check that the cables are on the right connectors
make sure the connectors are not damaged or crooked
check that the cable is not sharply bent, pinched or damaged

Carefully tighten the connectors by hand. Do not use tools and do not overtighten, as the antenna connectors can be damaged.

After checking the cables, you can restart the router and see whether the signal has improved.

Read more: See Wifi Performance 5G

Question 14

Can a damaged cable cause a poor signal?

Accepted Answer

Yes. A damaged antenna cable can cause a poorer signal, lower speed or an unstable internet connection.

Even a small amount of damage to the cable or connector can affect how well the signal reaches the router.

Check the cable

If you suspect that a cable is damaged, check:

whether the cable is pinched or sharply bent
whether the outer sheath is damaged
whether the connector is loose, crooked or deformed
whether the cable is firmly seated in the correct connector on the router

Do not pull hard on the antenna cables or bend them sharply, especially near the connectors.

If the signal stays poor even after checking all the connections, the cable or the antenna may need to be tested or replaced.

Read more: See Wifi Performance 5G

Question 15

Can the cable be too long?

Accepted Answer

Yes. The longer the antenna cable, the greater the signal loss can be between the antenna and the router.

So a very long cable can in some cases reduce the effect of a good antenna, especially if the cable has high attenuation or is of lower quality.

Keep the following in mind

For the best result you should:

use a cable as short as the installation allows
avoid unnecessary extensions
use cables intended for 4G/5G
avoid sharp bends and pinched cables
check that all connectors are firmly attached

When installing a roof antenna it is therefore worth planning the position so that the cable route to the router is as short and straight as possible.

Read more: See Wifi Performance 5G

Question 16

Where should the roof antenna be mounted?

Accepted Answer

The roof antenna should be mounted where it has as clear a view as possible and is not shielded by large metal parts or other equipment on the roof.

On a motorhome or caravan the roof is often the best place, because the antenna is then outside the vehicle's structure.

Think about the position

For the best result the antenna should:

be mounted as openly as possible
not be right next to large metal parts
if possible be placed at a distance from air conditioning, solar panels and other electronics
be mounted so that the cables can be run to the router without unnecessarily long routes
be firmly mounted and well sealed against water

Plan the cable routing first

Before you drill or mount the antenna, you should decide where the router will go and how the cables will be run through the vehicle.

As a roof antenna requires a permanent installation, it is important that the mounting is done carefully and that the roof feed-through is properly sealed.

If you are unsure about the installation, we recommend having the work done by someone with experience of antenna or motorhome installations.

Read more: See Wifi Performance 5G

Question 17

Wifi Extreme cannot find a SIM card.

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Useful links

→ See SIM cards for Sweden and Europe

Read more: See Wifi Performance 5G

Question 18

Wifi Extreme has Wi-Fi but no internet.

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

Check this first

Check that the SIM/eSIM is active and that the data package still has data left.
Restart the router or device and wait a few minutes for it to register on the network again.
If you are abroad: check that data roaming is switched on.
With a physical SIM card: if needed, test it in a phone with Wi-Fi off and mobile data on.
If the SIM card works in the phone but not in the router, check the router settings, the SIM slot and, if needed, the APN.

Step by step

Check that the SIM/eSIM is active and that the data package has not run out.
If you are abroad: check that data roaming is switched on.
Restart the router and wait a few minutes so that it can register on the mobile network.
If possible, test a physical SIM card in a phone with Wi-Fi switched off.
If the SIM card works in the phone but not in the router, continue with the router settings, the APN and the network selection.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

Read more: See Wifi Performance 5G

Question 19

How do I switch on roaming?

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Useful links

→ Log in to My Pages

Read more: See Wifi Performance 5G · See our SIM cards

Question 20

How do I set the APN?

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.

What the APN does

APN stands for Access Point Name and tells the mobile network how the data connection should be set up. A wrong APN can mean that the router has a signal and registers on a mobile network but still has no internet.

The APN is normally filled in automatically. Only change it if a Wifi.se guide or support gives a specific value. After changing the APN you should save the setting and restart the data connection or the router.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: See Wifi Performance 5G

Question 21

How do I choose the operator manually?

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.

How to test manual network selection

Normally leave network selection on Auto. If the internet does not work, you can search for available networks and try a partner network manually. Wait after each choice, as registration can take about a minute. When the test is finished, it is best to set network selection back to Auto so that the router can change network when needed.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: See Wifi Performance 5G

Question 22

Should network selection normally be automatic?

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.

How to test manual network selection

Normally leave network selection on Auto. If the internet does not work, you can search for available networks and try a partner network manually. Wait after each choice, as registration can take about a minute. When the test is finished, it is best to set network selection back to Auto so that the router can change network when needed.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: See Wifi Performance 5G

Question 23

How do I restart Wifi Extreme?

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: See Wifi Performance 5G

Question 24

Should I do a factory reset on Wifi Extreme?

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

Note: A factory reset clears your own settings. Start with a normal restart and basic troubleshooting, unless a Wifi.se guide says otherwise.

When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.

Restart or reset?

A normal restart switches the router off and on again without deleting your settings. A factory reset, on the other hand, returns the device to its default settings. So do not do a factory reset as a first step if a normal restart is enough.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

Read more: See Wifi Performance 5G

Question 25

How do I update Wifi Extreme?

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.

During an update

Do not switch off the router while the firmware is being updated. The device may restart automatically, and it can take a few minutes for Wi-Fi and the mobile connection to come back. If an update has just been done, wait until the router has fully started before you begin troubleshooting.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: See Wifi Performance 5G

Question 26

What is Wifi Extreme?

Accepted Answer

Wifi Extreme is Wifi.se's more permanently installed router solution, built on a 5G router platform and intended for use with an external or roof-mounted antenna. It is a different product from the Hybrid Traveller.

You normally do not need to change advanced settings just because you know the term. Start with the default settings and only change what is needed for the specific service.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: See Wifi Performance 5G

Question 27

What is the difference from the Hybrid Traveller?

Accepted Answer

The Hybrid Traveller is portable, has powerful built-in antennas and normally does not need a roof antenna. Wifi Extreme is a more permanent installation on a 5G router platform and is used together with an external roof antenna.

You normally do not need to change advanced settings just because you know the term. Start with the default settings and only change what is needed for the specific service.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

Useful links

→ See the Hybrid Traveller 5G

Read more: See Wifi Performance 5G · FAQ: Hybrid Traveller 5G

Question 28

Does Wifi Extreme need a roof antenna?

Accepted Answer

No, Wifi Extreme does not need a roof antenna to work. It comes with antennas that can be used directly with the router.

If you want to improve reception further, other external antennas can also be connected, for example:

patch antennas
external mobile antennas
a roof antenna

When is a roof antenna a good idea?

A roof antenna can be a good choice if the router is used permanently, for example in a motorhome or caravan, and you want the antenna to be outside the vehicle.

Remember that a roof antenna must be permanently installed, as the antenna is mounted on the vehicle roof and cables have to be run to the router.

For many users the included antennas are perfectly sufficient. In places with a weak mobile signal, an external antenna solution can be an alternative.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: See Wifi Performance 5G

Question 29

How do I install Wifi Extreme?

Accepted Answer

Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se's picture guide before changing advanced settings.

When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.

Good to know

Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.

If it still does not work

Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.

Read more: See Wifi Performance 5G

Question 30

How do I connect the antenna?

Accepted Answer

Wifi Extreme has connectors for external antennas. The included antennas are screwed directly onto the router's antenna connectors.

Do this:

It is best to switch off the router before connecting the antennas.
Carefully screw the antennas onto the correct antenna connectors on the router.
Tighten them by hand until they are secure.
Do not use tools and do not overtighten, as the connectors can be damaged.
Start the router and check the signal.

If you use a patch or roof antenna

Patch and roof antennas are connected to the router's external antenna connectors via antenna cables. Before installing, check that the connectors fit the router.

A roof antenna normally requires a permanent installation: the antenna is mounted on the roof of the motorhome or caravan and the cables are run to the router.

Place the antenna as openly as possible and, if possible, not right next to large metal parts or other electronic devices.

Read more: See Wifi Performance 5G