FAQ: Roaming SIM

Read more: FAQ: Europe SIM

Question 2

What happens if roaming is switched off?

Accepted Answer

If roaming is switched off, the SIM card cannot connect to the mobile network outside its home country. The router's Wi-Fi may still be visible, but you have no internet connection.

With our Europe or roaming SIMs, data roaming must always be switched on, in the router or in the device the SIM card is in.

Useful links

Read more: FAQ: Europe SIM

Question 3

Does the roaming SIM work automatically in all countries?

Accepted Answer

No, it depends on which SIM card and which data plan you have chosen.

Most of our roaming SIMs work throughout the EU, and some data plans also include countries outside the EU, for example the United Kingdom and Norway.

Always check before you travel which countries are included in your data plan. You will find the information with each data package.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

→ See SIM cards for Sweden and Europe

Read more: FAQ: Europe SIM · See the Europe SIM

Question 4

Is Switzerland included?

Accepted Answer

Yes. Switzerland is included in our roaming packages with 100 GB and 500 GB.

Always check which data package you choose, as the countries included can differ between SIM cards and data plans.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

→ See SIM cards for Sweden and Europe

Read more: FAQ: Europe SIM

Question 5

Is the United Kingdom included?

Accepted Answer

Yes, the United Kingdom is included in some of our roaming packages.

Which countries are included depends on the SIM card and data plan you choose. So always check the country list for the specific data package before ordering.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

Read more: FAQ: Europe SIM

Question 6

Is Turkey included?

Accepted Answer

Turkey is not included in all of our roaming packages.

Which countries are included depends on the SIM card and data plan you choose. So always check the country list for the specific data package before ordering or travelling.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

Read more: FAQ: Europe SIM

Question 7

Do all roaming SIMs have the same amount of data?

Accepted Answer

No. The amount of data depends on the roaming SIM and data plan you choose.

We offer different data packages with different amounts of data. Always check the information for the specific data plan to see how much data is included and in which countries it applies.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

Read more: FAQ: Europe SIM

Question 8

Can some plans have different amounts of data in Spain and the rest of Europe?

Accepted Answer

Yes. We have developed special Spain Special packages for anyone who uses a lot of data in Spain.

These packages include a larger amount of data for use in Spain and a separate amount of data for the rest of Europe.

Always check the specific data plan to see exactly how much data is included in Spain and in the other countries.

Useful links

Read more: FAQ: Europe SIM · See the Europe SIM

Question 9

How do I activate the roaming SIM?

Accepted Answer

Log in to My Pages, choose your roaming SIM and follow the activation steps. There you choose the period you want and see the status.

With the roaming SIM it is important that the right data package is active and that data roaming is switched on in the device where the SIM card is used.

When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.

Check the roaming setting

Data roaming allows the device to use a mobile network other than the SIM card's home network. With Wifi.se's roaming SIMs it normally has to be switched on when the card is used on partner networks. If roaming is switched off, the router may show a signal but still block data traffic.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

→ See SIM cards for Sweden and Europe

Read more: FAQ: Europe SIM · Activate the Europe SIM

Question 10

Why do I need a customer account first?

Accepted Answer

If you have a SIM card from us, you automatically get access to My Pages. With the customer account you can manage your SIM cards more easily yourself and keep a clear overview of your services.

On My Pages you can, among other things, see your SIM cards, check the status and follow your data usage. You can also choose yourself when to activate your Europe SIM and so match the activation to the start of your trip.

That way you have all the information about your SIM cards and data plans in one place and can easily check before your trip that everything is ready.

Question 11

Can I activate just before my trip?

Accepted Answer

Yes, you can choose yourself via My Pages when to activate your Europe SIM.

We still recommend not waiting until the last minute. Activations take place on working days during our activation hours. If you activate late in the day or at the weekend, the activation may have to wait until the next working day.

So it is best to activate the SIM card in good time before you leave, so that you can still check that everything works before your trip begins.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

→ See SIM cards for Sweden and Europe

Read more: FAQ: Europe SIM · Activate the Europe SIM

Question 12

Should I test the roaming SIM before I leave?

Accepted Answer

Yes, we recommend testing your roaming SIM before you leave.

Insert the SIM card in the router or device you want to use and check that the SIM card is active and that data roaming is switched on. That way you will notice any problems before your trip starts.

If the SIM card does not work straight away, you can also test it in a phone. Switch on mobile data and roaming, switch off Wi-Fi and check whether you can get online.

Troubleshooting is always easier at home before you leave than on the road.

Check the roaming setting

Data roaming allows the device to use a mobile network other than the SIM card's home network. With Wifi.se's roaming SIMs it normally has to be switched on when the card is used on partner networks. If roaming is switched off, the router may show a signal but still block data traffic.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

Question 13

How do I test a roaming SIM?

Accepted Answer

The easiest way to test your roaming SIM is to insert the SIM card in a phone.

Switch off Wi-Fi on the phone and then check that both mobile data and data roaming are switched on. Then open a website or an app that uses the internet to check whether you can get online.

If the internet works in the phone, you know that the SIM card is active and can connect to the mobile network. You can then put the SIM card back in your router and check that roaming is switched on there too.

Testing the SIM card in a phone is also a good first troubleshooting step, because it helps us determine whether the problem is the SIM card or the router settings.

Useful links

Question 14

Why does roaming have to be switched on during the test too?

Accepted Answer

Roaming must be switched on because a roaming SIM uses other operators' mobile networks to connect to the internet.

If data roaming is switched off, the phone or router may still find a mobile network, but internet traffic is blocked. It then looks as if the SIM card is not working, when in fact only roaming is switched off.

When you test the SIM card in a phone, Wi-Fi must therefore be switched off and both mobile data and data roaming switched on. That way you test the SIM card's real mobile connection and see whether it works as intended.

Check the roaming setting

Data roaming allows the device to use a mobile network other than the SIM card's home network. With Wifi.se's roaming SIMs it normally has to be switched on when the card is used on partner networks. If roaming is switched off, the router may show a signal but still block data traffic.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

Question 15

Can a roaming SIM give 5G?

Accepted Answer

Yes, a roaming SIM can give 5G if 5G is available and the local operator allows 5G roaming.

To use 5G you also need a 5G router or another device that supports 5G. With a 4G router the connection only uses 4G, even if the SIM card and mobile network support 5G.

If you travel in Europe and want to use the internet, we strongly recommend a 5G router. In many parts of Europe 5G is almost a must today if you want a stable and fast connection, especially for streaming, work and several devices connected at once.

The speed can still vary depending on the country, local operator, coverage, network load and the router used.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

Read more: FAQ: Europe SIM

Question 16

Why do I only get 4G?

Accepted Answer

If you only get 4G, first check whether your router supports 5G at all. A 4G router cannot connect to 5G, even if the SIM card and the mobile network support it.

This is especially noticeable in Germany, for example, where 4G in some areas can be both slower and more heavily loaded than 5G. The connection can then feel unstable, especially when streaming, in video calls or when several devices are online at the same time.

For travel in Europe we therefore recommend a 5G router. It gives much better conditions for a fast and stable connection when 5G is available.

Also remember that the network type you get depends on the local operator, the coverage where you are and the load on the mobile network.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

Question 17

Can I choose a different operator?

Accepted Answer

Yes. A roaming SIM can connect to different partner operators depending on the country.

We normally recommend leaving network selection on Auto, as the router then chooses an available network itself. But if the connection is slow or does not work, you can choose the operator manually in the router's network settings.

Search for available mobile networks and try another network from the list. Wait about a minute after each change so that the SIM card can register with the new operator.

This is especially useful if the router has automatically connected to a network with a weak signal or low speed, while another partner operator has better coverage where you are.

Remember that data roaming must be switched on and that you can only connect to operators the roaming SIM has an agreement with.

When you have finished testing, usually set network selection back to Auto so that the router can change network itself as you travel on.

Useful links

Question 18

Should I normally use automatic network selection?

Accepted Answer

Yes. We normally recommend leaving network selection on Auto.

The router then searches for an available mobile network itself and automatically connects to an operator that works with your roaming SIM. This is especially practical when you travel between different countries and regions.

But if the connection is slow, unstable or does not work at all, you can try manual network selection and test another available operator.

When the problem has been solved, we recommend setting network selection back to Auto so that the router can choose the network itself as you travel on.

How to test manual network selection

Normally leave network selection on Auto. If the internet does not work, you can search for available networks and try a partner network manually. Wait after each choice, as registration can take about a minute. When the test is finished, it is best to set network selection back to Auto so that the router can change network when needed.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

Question 19

What is most important to check before a roaming trip?

Accepted Answer

Before your trip, the most important thing is to check that your roaming SIM is active, the right data package is chosen and the country you are travelling to is included in the data plan.

Also check that data roaming is switched on in the router or phone and that network selection is normally set to Auto.

If you travel in Europe and want to use the internet, in practice you almost certainly need a 5G router. Unfortunately, we have therefore stopped supporting roaming in Europe when the SIM card is used in older 4G routers. If a roaming SIM works in the phone but not in the router, the problem is usually the router, its settings or its support for the networks used in the country.

It is best to test the SIM card in a phone before you leave. Switch off Wi-Fi and switch on both mobile data and data roaming. If the internet works in the phone, you know that the SIM card is active and working.

For the best possible connection in Europe we therefore recommend a 5G router.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

→ See SIM cards for Sweden and Europe

Read more: FAQ: Europe SIM

Question 20

What is the main difference from the Swedish card?

Accepted Answer

The main difference is that a Swedish SIM card is intended for use in Sweden, while our roaming SIMs are designed for travel and use in several countries.

A roaming SIM can connect to different partner operators depending on the country. That is why data roaming must be switched on, and sometimes it may be necessary to try another operator manually if the connection is slow or unstable.

With our Swedish SIM cards you normally use the Swedish mobile network the card is linked to, and setup is often simpler.

Roaming SIMs also have different data plans and country lists. So always check how much data is included and which countries are covered for the exact plan you choose.

Useful links

Question 21

What is a roaming SIM?

Accepted Answer

A roaming SIM is a SIM card that can be used in several countries and can connect to different mobile operators' networks.

It is a good fit if, for example, you travel by motorhome, caravan or boat and want to use the same SIM card when you go from one country to the next.

How does it work?

When you arrive in a new country, the SIM card searches for an available mobile network and connects to a local operator.

For this to work:

the SIM card must have an active data package
roaming must be switched on in the router
the router must support roaming
there must be mobile coverage where you are

Our Europe roaming SIMs

Our Europe data packages are normally valid for 30 days and are available with different amounts of data, depending on how much you need on your trip.

That way you do not have to buy a new local SIM card in every country.

Keep in mind

A roaming SIM does not always give a Swedish IP address. This can affect some Swedish streaming services abroad. In such cases a VPN service may sometimes be needed.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

Read more: FAQ: Europe SIM

Question 22

How long is a roaming SIM valid?

Accepted Answer

Our Europe roaming SIMs are valid for 30 days from the activation date.

You decide yourself when to activate the data package, and the 30-day period runs from activation.

When the period ends

When the 30 days are over, you need to activate a new period to keep using the SIM card.

If you are travelling for longer, we recommend ordering or preparing the next data package in good time.

If the data runs out sooner

If you use all the data before the 30 days are over, you normally have to wait until the period ends or activate another Europe roaming SIM with a new data package.

Check the roaming setting

Data roaming allows the device to use a mobile network other than the SIM card's home network. With Wifi.se's roaming SIMs it normally has to be switched on when the card is used on partner networks. If roaming is switched off, the router may show a signal but still block data traffic.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

Question 23

Is the roaming SIM a 12-month package?

Accepted Answer

No. Our Europe roaming SIMs are not 12-month packages.

The data packages are normally valid for 30 days from the activation date.

The difference from the Swedish SIM

Our Swedish SIM cards can be used for up to 12 months from activation, while Europe roaming SIMs are intended for travel and are valid for a shorter period.

If you travel for more than 30 days

If you are abroad for longer, you need to activate a new period when the first 30-day period has ended.

If the data runs out before the end of the period, you normally have to wait until the period has expired or activate another Europe roaming SIM with a new data package.

Useful links

Read more: FAQ: Europe SIM

Question 24

Can I choose myself how long it should be active?

Accepted Answer

Yes. You can activate your Europe roaming SIM for 1–6 months.

Each period is valid for 30 days from the day of activation.

How to activate

A later activation cannot be scheduled in advance.

When you want to start your data package, go to My Pages instead, choose the data plan and pay. As soon as the payment is registered, the SIM card is activated and the 30-day period starts that day.

Activations are processed on working days during our activation hours. No activations take place at weekends or on public holidays.

So plan the activation in good time before you need internet on your trip.

Do you still have a Europe SIM from last year?

If you still have a Europe roaming SIM from a previous season, we recommend contacting Wifi.se before buying a new data package. We will then check whether the SIM card is still valid and can be activated again.

Useful links

→ See SIM cards for Sweden and Europe

Read more: FAQ: Europe SIM

Question 25

Do I pay for the whole year?

Accepted Answer

No. With our Europe roaming SIMs you do not pay for a whole year.

You choose yourself how many months you need, from 1 to 6 months, and each period is valid for 30 days.

There is no commitment period and no ongoing annual fee.

You only pay for the period you choose

When you want to activate the card, go to My Pages, choose the data plan and pay. The SIM card is then activated and the period starts.

That way you only pay for internet during the time you actually need it.

Useful links

→ See SIM cards for Sweden and Europe

Question 26

I need a roaming SIM for 30 days.

Accepted Answer

No problem. You can choose a Europe roaming SIM for 30 days and then the amount of data that suits your trip.

You do not have a Europe SIM yet?

If you do not yet have a Europe roaming SIM, you can buy one directly on our website.

We always include two Europe SIM cards so that you have a spare card. It is best to take it with you on your trip in case you need to activate a new data package or something happens to the first card.

How to activate

Go to My Pages, choose the data package you want and pay. As soon as the payment is registered, the SIM card is activated and is then valid for 30 days from the day of activation.

A later start date cannot be scheduled in advance. So activate on the day you want the period to start.

Keep in mind

Activations are processed on working days during our activation hours, not at weekends or on public holidays.

If you already have a Europe SIM from a previous season, it is best to contact us first. We will then check whether the card is still valid.

Check the roaming setting

Data roaming allows the device to use a mobile network other than the SIM card's home network. With Wifi.se's roaming SIMs it normally has to be switched on when the card is used on partner networks. If roaming is switched off, the router may show a signal but still block data traffic.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

Read more: FAQ: Europe SIM

Question 27

I need it for two months.

Accepted Answer

No problem. First activate your Europe roaming SIM for one month, that is 30 days.

Would you like to extend by another month?

When there are about 10 days of the period left, we send you an email to let you know that your data package will soon expire.

If you want to continue, use the link or the information in the email, choose the extension and pay for another period of 30 days.

Remember to extend in good time

An extension must be made no later than 5 working days before the current period expires. So do not wait until the last day.

If you do not extend, the SIM card is automatically switched off at the end of the period.

If the card is switched off

Once the SIM card has been switched off, it is used up and cannot be activated again. You can then dispose of the card and use a new Europe SIM the next time you need internet.

That is why we always include two Europe SIM cards, so that you have a spare card.

Useful links

Question 28

I need it for six months.

Accepted Answer

No problem. First activate your Europe roaming SIM for a period of 30 days.

How to extend month by month

When there are about 10 days of the active period left, we send you an email to let you know that the period will soon expire.

If you want to continue, use the information in the email and pay for another period of 30 days.

You can extend the card again and again like this, up to six months in total.

Always extend in good time

An extension must be made no later than 5 working days before the current period expires.

Whatever you do, do not wait until the last day.

If you do not extend

If you do not extend, the SIM card is automatically switched off at the end of the period.

Once the card has been switched off, it is used up and cannot be activated again. You can then dispose of the card and use a new Europe SIM for the next activation.

We always include two Europe SIM cards. So it is best to keep the extra card as a spare.

Useful links

Read more: FAQ: Europe SIM

Question 29

What happens when the period ends?

Accepted Answer

When your 30-day period ends, the Europe roaming SIM is automatically switched off unless you have extended it.

You will receive an email before the period expires

When there are about 10 days left, we send you an email to let you know that the period will soon end.

If you want to continue, use the information in the email and pay for another period of 30 days.

The extension must be made no later than 5 working days before the period expires.

If you do not extend

If you do not extend, the SIM card is automatically switched off at the end of the period.

Once the card has been switched off, it is used up and cannot be activated again. You can then dispose of the card and use a new Europe SIM the next time you need internet.

We always include two Europe SIM cards. So feel free to keep the extra card as a spare.

Useful links

Read more: FAQ: Europe SIM · See the Europe SIM

Read more: FAQ: Europe SIM

Question 30

I only ordered 30 days but want to keep using the SIM card.

Accepted Answer

You can easily extend your Europe roaming SIM by another period of 30 days.

Do this

When there are about 10 days of your current period left, we send you an email to let you know that the data package will soon expire.

If you want to continue, use the information in the email and pay for another 30 days.

Extend in good time

The extension must be made no later than 5 working days before the current period expires.

If you do not extend in time, the SIM card is automatically switched off at the end of the period.

If the SIM card has already been switched off

Once the card has been switched off, it is used up and cannot be activated again. You will then need a new Europe SIM card.

We always include two Europe SIM cards. So it is best to keep the extra card as a spare.

Useful links

→ See SIM cards for Sweden and Europe

Question 31

How far in advance do I need to contact Wifi.se to extend the roaming SIM?

Accepted Answer

You need to make the extension no later than 5 working days before the current period expires.

If fewer than 5 working days are left, the SIM card can no longer be extended.

You will receive an email in good time

When there are about 10 days left, we send you an email to let you know that your Europe roaming SIM will soon expire.

If you want to keep using the same SIM card, we recommend making the extension as soon as you receive the email.

Important

Weekends and public holidays do not count as working days.

If the extension is not made at least 5 working days before the period expires, the SIM card is switched off at the end of the period. After that the card is used up and cannot be activated again.

Useful links

Question 32

Why do I need to contact you 5 days in advance?

Accepted Answer

A Europe roaming SIM has to be extended in our network partner's systems before the current period expires.

That is why we need at least 5 working days' notice to register and carry out the extension in time.

If fewer than 5 working days are left

If fewer than 5 working days of the period are left, the SIM card can no longer be extended.

The card is then automatically switched off at the end of the active period and cannot be activated again after that.

That is why we send a reminder

When there are about 10 days left, we send you an email so that you have enough time to order and pay for the next 30-day period.

Remember that weekends and public holidays do not count as working days. So it is best to extend as soon as you receive our email.

Useful links

→ See SIM cards for Sweden and Europe

Read more: FAQ: Europe SIM

Question 33

Can I wait until the roaming SIM has already expired?

Accepted Answer

No. If you want to keep using the same Europe roaming SIM, the extension must be made before the current period expires.

The extension must be registered at least 5 working days before the end date.

If the card has already expired

When the period has expired, the SIM card is automatically switched off.

The card is then used up and can be neither activated again nor extended. Instead, you need a new Europe SIM card and activate a new data package.

Extend in good time

When there are about 10 days left, we send you an email to let you know that the period will soon end.

If you want to keep using the same card, we recommend making the extension as soon as you receive the email.

Useful links

Question 34

Can the roaming SIM be extended in real time like the Swedish SIM?

Accepted Answer

No. The Europe roaming SIM does not work in the same way as our Swedish SIM cards.

A Swedish SIM can normally be topped up with more data via My Pages and is activated quickly after payment.

The roaming SIM has to be extended in advance

A Europe roaming SIM is managed and extended in our network partner's systems.

That is why an extension must be made at least 5 working days before the current period expires.

If fewer than 5 working days are left, the card can no longer be extended.

Do not wait until the last day

When there are about 10 days left, we send you an email to let you know that the period will soon expire.

If you want to keep using the same SIM card, we recommend making the extension as soon as you receive the email.

Useful links

Read more: FAQ: Europe SIM

Question 35

How do I see when the roaming SIM expires?

Accepted Answer

You will find information about your active Europe roaming SIM and its validity on My Pages.

Each activated period is valid for 30 days from the activation date.

We will also send you a reminder

When there are about 10 days of the period left, we send you an email to let you know that your roaming SIM will soon expire.

If you want to keep using the same SIM card, the extension must be made at least 5 working days before the end date.

Not sure about the end date?

Feel free to contact Wifi.se. We will check when your SIM card expires and whether it can still be extended.

Useful links

Read more: FAQ: Europe SIM

Question 36

How do I see whether the roaming SIM is active?

Accepted Answer

You can check the status of your Europe roaming SIM on My Pages.

There you can see whether the SIM card is active and which validity period applies.

If you want to check that it really works

You can also insert the SIM card in a phone and test it:

switch on mobile data
switch on data roaming
switch off Wi-Fi
browse the internet

If you can get online, the SIM card is active and working.

If it does not work

First check on My Pages that the data package is active.

If you are still unsure, contact Wifi.se. We will help you check the status of the SIM card.

Useful links

→ See SIM cards for Sweden and Europe

Read more: FAQ: Europe SIM

Question 37

How do I see how much roaming data is left?

Accepted Answer

You can follow the data usage of your Europe roaming SIM on My Pages.

There you can see how much data has been used and how much of your data package is left.

Keep in mind

Data usage is sometimes shown with a slight delay and is therefore not always fully up to date in real time.

If you stream a lot, make video calls or do large downloads, the data can run out quickly.

If you are unsure

Feel free to contact Wifi.se. We will help you check the status and remaining data of your roaming SIM.

Useful links

Read more: FAQ: Europe SIM

Question 38

Can I order more roaming data?

Accepted Answer

You can follow the data usage of your Europe roaming SIM on My Pages.

There you can see how much data has been used and how much of your data package is left.

Keep in mind

Data usage is sometimes shown with a slight delay and is therefore not always fully up to date in real time.

If you stream a lot, make video calls or do large downloads, the data can run out quickly.

If you are unsure

Feel free to contact Wifi.se. We will help you check the status and remaining data of your roaming SIM.

Useful links

Read more: FAQ: Europe SIM · See the Europe SIM

Question 39

Can I use the roaming SIM in Sweden?

Accepted Answer

Yes. Our Europe roaming SIMs can also be used in Sweden, as long as the data package is active.

The SIM card connects to available mobile networks, just as in other European countries.

Keep in mind

Roaming must be switched on in the router or device the SIM card is in.

If you mainly want to use the internet in Sweden, we normally recommend our Swedish SIM card, as it is intended for use in Sweden and the data can be used for up to 12 months.

The Europe roaming SIM is the best fit if you want to use the same SIM card on a trip through several countries.

Good to know about the roaming SIM

A roaming SIM connects to partner operators in the countries included in the package. Which mobile network is used can therefore vary from place to place. Data roaming normally needs to be switched on, and in some situations manual network selection can help if the automatic choice has got stuck on a weak or unavailable network.

Useful links

→ See SIM cards for Sweden and Europe