Customer supportMy Pages shows my SIM as inactive
If My Pages shows your SIM card as inactive, it may mean that the activation is not yet complete or that the information on My Pages has not yet been updated.
First check whether the SIM card actually works by testing it in a phone. Switch off Wi-Fi and switch on mobile data. With a roaming SIM, data roaming must also be switched on.
If you can browse with the SIM card even though My Pages shows “inactive”, the service is active, but the status on My Pages may be lagging behind.
If the SIM card does not work and is still shown as inactive, get in touch with us. We will check the activation and help you further.
Useful links
→ See SIM cards for Sweden and Europe
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