Customer supportHow do I log in?
Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se’s picture guide before changing advanced settings.
When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.
Before you open the web interface
First connect your phone or computer to the router’s Wi-Fi. Then open the router’s local address in the browser. If the page does not open, check that the device really is connected to the right router, and temporarily switch off mobile data on the phone if it tries to use the mobile network instead.
Good to know
Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.
If it still does not work
Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.
← All questions | More questions in Wifi Extreme