Customer supportMy Pages
Answers to common questions about My Pages: logging in, password, SIM activation, data balance and renewing data packages.
My Pages is one of the most important tools when troubleshooting your SIM card.
There you can check that The SIM card is active, that the correct data plan is connected to the card and that you are actually using the SIM card that is activated. This is especially important if you have multiple SIM cards, as it is easy to accidentally insert a card other than the active one.
Therefore, always check the SIM card’s status on My Pages before you start changing settings in the router.
If you contact our support, it is good to have yours Order ID available. Then we can find your order more quickly, check which SIM card is active and help you further with troubleshooting.
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If you have forgotten the password to My Pages you can use the function Forgot password on the login page.
Enter the email address associated with your customer account. You will then receive an email with instructions to create a new password.
If you do not receive an email, check also junk mail and spam and that you have entered the correct email address.
If you still have problems with logging in, you can contact us, and we will help you check that the correct email address is registered on the account.
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If you can’t log in to My Pages, start by checking that you are using the same email address that is registered on your customer account or order.
If you have forgotten the password, you can use the function for forgot password and follow the instructions sent to your email address.
Also check your spam folder if you do not receive an email immediately.
If you have a SIM card with us, you normally automatically get access to My Pages. There you can, among other things, manage your SIM cards, see status, monitor data consumption and activate your Europe SIM.
If you still can’t get in, contact us and we’ll help you verify that the correct email address is associated with your account.
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If My Pages shows that your SIM card is inactive it could mean that the activation is not yet complete or that the information on My Pages has not had time to be updated.
First check if the SIM card actually works by testing it in a mobile phone. Turn off WiFi and turn on mobile data. If it is a roaming SIM should also data roaming be activated.
If you can surf with the SIM card even though My Pages shows “inactive”, the service is active, but the status of My Pages may lag behind.
If the SIM card is not working and still shows as inactive, contact us and we can check the activation and help you further.
Related links
Log in to My Pages with the customer’s registered email/login. There you can see SIM status, data consumption and services as well as manage activation, more surfing and new SIM where the function is available. When troubleshooting, My Pages is one of the first places to check.
Exact result may depend on device, coverage, data package and local mobile network. In case of problems: first test with default settings and check the service status before changing advanced network values.
Therefore, My Pages is important
My Pages is the best place to check the service status before you start troubleshooting the router itself. If a SIM is inactive or the data package has run out, changing router settings will not help. Therefore, always check activation and data first.
Related links
Log in to My Pages with the customer’s registered email/login. There you can see SIM status, data consumption and services as well as manage activation, more surfing and new SIM where the function is available. When troubleshooting, My Pages is one of the first places to check.
When troubleshooting, it’s best to change one thing at a time. Then it becomes easier to see which action actually solves the problem.
Therefore, My Pages is important
My Pages is the best place to check the service status before you start troubleshooting the router itself. If a SIM is inactive or the data package has run out, changing router settings will not help. Therefore, always check activation and data first.
Related links
Log in to My Pages with the customer’s registered email/login. There you can see SIM status, data consumption and services as well as manage activation, more surfing and new SIM where the function is available. When troubleshooting, My Pages is one of the first places to check.
When troubleshooting, it’s best to change one thing at a time. Then it becomes easier to see which action actually solves the problem.
Therefore, My Pages is important
My Pages is the best place to check the service status before you start troubleshooting the router itself. If a SIM is inactive or the data package has run out, changing router settings will not help. Therefore, always check activation and data first.
Related links
Log in to My Pages with the customer’s registered email/login. There you can see SIM status, data consumption and services as well as manage activation, more surfing and new SIM where the function is available. When troubleshooting, My Pages is one of the first places to check.
When troubleshooting, it’s best to change one thing at a time. Then it becomes easier to see which action actually solves the problem.
Therefore, My Pages is important
My Pages is the best place to check the service status before you start troubleshooting the router itself. If a SIM is inactive or the data package has run out, changing router settings will not help. Therefore, always check activation and data first.
Related links
Log in to My Pages with the customer’s registered email/login. There you can see SIM status, data consumption and services as well as manage activation, more surfing and new SIM where the function is available. When troubleshooting, My Pages is one of the first places to check.
When troubleshooting, it’s best to change one thing at a time. Then it becomes easier to see which action actually solves the problem.
Therefore, My Pages is important
My Pages is the best place to check the service status before you start troubleshooting the router itself. If a SIM is inactive or the data package has run out, changing router settings will not help. Therefore, always check activation and data first.
Related links
Yes. Roaming SIM can be activated for the period you need, for example 1-6 months where the service offers it. You pay for the activated period instead of having to have the service active all year.
Exact result may depend on device, coverage, data package and local mobile network. In case of problems: first test with default settings and check the service status before changing advanced network values.
Therefore, My Pages is important
My Pages is the best place to check the service status before you start troubleshooting the router itself. If a SIM is inactive or the data package has run out, changing router settings will not help. Therefore, always check activation and data first.
Related links
Yes. Log in to My Pages, select your roaming SIM and follow the activation flow. There you select the period offered for the service.
Exact result may depend on device, coverage, data package and local mobile network. In case of problems: first test with default settings and check the service status before changing advanced network values.
Therefore, My Pages is important
My Pages is the best place to check the service status before you start troubleshooting the router itself. If a SIM is inactive or the data package has run out, changing router settings will not help. Therefore, always check activation and data first.
If it still doesn’t work
Check the status of the service and then test one thing at a time. If you contact Wifi.se support, please state which router you are using, which SIM/eSIM it applies to, which country you are in and what you have already tested. This makes it easier to go directly to the correct troubleshooting step.
Related links
Log in to My Pages with the customer’s registered email/login. There you can see SIM status, data consumption and services as well as manage activation, more surfing and new SIM where the function is available. When troubleshooting, My Pages is one of the first places to check.
Exact result may depend on device, coverage, data package and local mobile network. In case of problems: first test with default settings and check the service status before changing advanced network values.
Therefore, My Pages is important
My Pages is the best place to check the service status before you start troubleshooting the router itself. If a SIM is inactive or the data package has run out, changing router settings will not help. Therefore, always check activation and data first.
Related links
Yes, but how it works depends on the type of SIM card you have.
Log in to My Pages here:
https://my.Wifi.se/Login?lang=en
There you can see information about your SIM card, current status, data package and which options are available for your service.
Swedish SIM card
For our Swedish SIM cards, you can buy and add a new data plan directly via My Pages when the function is available for your subscription.
Once the new plan is activated, you can continue to use the SIM card as usual.
Europe SIM
For Europe SIM, it works differently. A new period must be ordered no later than 5 working days before the current period ends.
It is therefore not normally possible to top up extra surf in the middle of an active period. Instead, you order a new period that starts when the current period expires.
We therefore recommend that you check the end date well in advance and order the next period at least 5 working days before.
Always check data before troubleshooting
If the data package is exhausted, the router’s Wi-Fi may still be visible and your devices may still be connected to Hybrid Traveller, but the internet will not work as usual.
Therefore, always check the SIM card status, remaining data and validity on My Pages before starting to change router settings.
Related links
Log in to My Pages with the customer’s registered email/login. There you can see SIM status, data consumption and services as well as manage activation, more surfing and new SIM where the function is available. When troubleshooting, My Pages is one of the first places to check.
Exact result may depend on device, coverage, data package and local mobile network. In case of problems: first test with default settings and check the service status before changing advanced network values.
Check data before troubleshooting
If the data package is exhausted, the Wi-Fi can still be seen and the device can still connect to the router, but the Internet traffic will not work as usual. Therefore, check the remaining data and the validity of the package on My Pages before changing router settings.
Therefore, My Pages is important
My Pages is the best place to check the service status before you start troubleshooting the router itself. If a SIM is inactive or the data package has run out, changing router settings will not help. Therefore, always check activation and data first.
Related links
Log in to My Pages with the customer’s registered email/login. There you can see SIM status, data consumption and services as well as manage activation, more surfing and new SIM where the function is available. When troubleshooting, My Pages is one of the first places to check.
Exact result may depend on device, coverage, data package and local mobile network. In case of problems: first test with default settings and check the service status before changing advanced network values.
Therefore, My Pages is important
My Pages is the best place to check the service status before you start troubleshooting the router itself. If a SIM is inactive or the data package has run out, changing router settings will not help. Therefore, always check activation and data first.
Related links
Log in to My Pages with the customer’s registered email/login. There you can see SIM status, data consumption and services as well as manage activation, more surfing and new SIM where the function is available. When troubleshooting, My Pages is one of the first places to check.
When troubleshooting, it’s best to change one thing at a time. Then it becomes easier to see which action actually solves the problem.
Therefore, My Pages is important
My Pages is the best place to check the service status before you start troubleshooting the router itself. If a SIM is inactive or the data package has run out, changing router settings will not help. Therefore, always check activation and data first.
Related links
Log in to My Pages with the customer’s registered email/login. There you can see SIM status, data consumption and services as well as manage activation, more surfing and new SIM where the function is available. When troubleshooting, My Pages is one of the first places to check.
When troubleshooting, it’s best to change one thing at a time. Then it becomes easier to see which action actually solves the problem.
Therefore, My Pages is important
My Pages is the best place to check the service status before you start troubleshooting the router itself. If a SIM is inactive or the data package has run out, changing router settings will not help. Therefore, always check activation and data first.
Related links
When you buy a data card/starter card, you are registered in the Wifi.se system and get a login to My Pages. There you can then activate the SIM, view data and buy the service or activation period you need.
When troubleshooting, it’s best to change one thing at a time. Then it becomes easier to see which action actually solves the problem.
Check data before troubleshooting
If the data package is exhausted, the Wi-Fi can still be seen and the device can still connect to the router, but the Internet traffic will not work as usual. Therefore, check the remaining data and the validity of the package on My Pages before changing router settings.
Therefore, My Pages is important
My Pages is the best place to check the service status before you start troubleshooting the router itself. If a SIM is inactive or the data package has run out, changing router settings will not help. Therefore, always check activation and data first.
If it still doesn’t work
Check the status of the service and then test one thing at a time. If you contact Wifi.se support, please state which router you are using, which SIM/eSIM it applies to, which country you are in and what you have already tested. This makes it easier to go directly to the correct troubleshooting step.
Related links
Log in to My Pages with the customer’s registered email/login. There you can see SIM status, data consumption and services as well as manage activation, more surfing and new SIM where the function is available. When troubleshooting, My Pages is one of the first places to check.
When troubleshooting, it’s best to change one thing at a time. Then it becomes easier to see which action actually solves the problem.
Therefore, My Pages is important
My Pages is the best place to check the service status before you start troubleshooting the router itself. If a SIM is inactive or the data package has run out, changing router settings will not help. Therefore, always check activation and data first.
Related links
My Pages is the customer portal of Wifi.se. There you can see your SIM cards, check if a card is active, see data consumption, activate roaming SIM, buy more data, order a new SIM and manage your services.
You normally don’t need to change advanced settings just to know the concept. Start with the default settings and change only what is needed for the current service.
Therefore, My Pages is important
My Pages is the best place to check the service status before you start troubleshooting the router itself. If a SIM is inactive or the data package has run out, changing router settings will not help. Therefore, always check activation and data first.
If it still doesn’t work
Check the status of the service and then test one thing at a time. If you contact Wifi.se support, please state which router you are using, which SIM/eSIM it applies to, which country you are in and what you have already tested. This makes it easier to go directly to the correct troubleshooting step.