Customer supportDo you need help?
Here you will find answers to the most common questions about SIM cards, routers, installation, delivery, payments and My Pages. Choose the category that suits your case and we will guide you further.
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Find the answer instantlyChoose an FAQ category and find guides and answers to common questions. |
My PagesManage SIM cards, activations, surfing and your services directly via My Pages. |
Need more help?If you do not find the answer you are looking for, you can of course contact our customer service. |
What do you need help with?
Select the category that suits your case and you will be taken directly to the correct FAQ page with guides, answers and help.
Europe SIM
Activation, roaming, browsing, renewal and frequently asked questions about our Europe SIM cards.
SIM Sweden
Activation, surfing, validity and frequently asked questions about our Swedish SIM cards.
5G Router Hybrid Traveller
Installation, WiFi, battery, 4G/5G, reset, connection and troubleshooting.
5G Router with roof antenna
Installation, antenna, reception, signal strength, router settings and troubleshooting.
Apple TV 12V Adapter
Installation, power supply and frequently asked questions about the Apple TV 12V Adapter.
Multimedia USB adapter
Help for Chromecast, Xiaomi, Android TV Stick and other compatible streaming devices.
Delivery
Delivery times, tracking, orders and frequently asked questions about our deliveries.
