Customer supportHow do I update Wifi Extreme?
Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se’s picture guide before changing advanced settings.
When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.
During an update
Do not switch off the router while the firmware is being updated. The device may restart automatically, and it can take a few minutes for Wi-Fi and the mobile connection to come back. If an update has just been done, wait until the router has fully started before you begin troubleshooting.
Good to know
Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.
If it still does not work
Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.
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