Customer supportHow do I set the APN?
Wifi Extreme is a more permanent solution on a 5G router platform with an external roof antenna. Always check the power, an active SIM, data, roaming and that the antenna cables are on the right connectors according to Wifi.se’s picture guide before changing advanced settings.
When troubleshooting, it is best to change only one thing at a time. That makes it easier to see which step actually solves the problem.
What the APN does
APN stands for Access Point Name and tells the mobile network how the data connection should be set up. A wrong APN can mean that the router has a signal and registers on a mobile network but still has no internet.
The APN is normally filled in automatically. Only change it if a Wifi.se guide or support gives a specific value. After changing the APN you should save the setting and restart the data connection or the router.
Good to know
Wifi Extreme is a more advanced router solution where the mobile network, antennas, APN and network selection can be set in more detail. Always start with the basic checks before changing advanced settings, because a wrong APN, manual network selection or a badly connected antenna cable can stop the internet completely.
If it still does not work
Check the status of the service and then test one thing at a time. When you contact Wifi.se support, please tell us which router you are using, which SIM/eSIM it concerns, which country you are in and what you have already tested. That way we can start directly with the right troubleshooting step.
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