{"id":32668,"date":"2026-10-20T06:51:20","date_gmt":"2026-10-20T04:51:20","guid":{"rendered":"https:\/\/wifi.se\/fr\/?page_id=32668"},"modified":"2026-10-20T06:51:20","modified_gmt":"2026-10-20T04:51:20","slug":"questions-frequentes","status":"publish","type":"page","link":"https:\/\/wifi.se\/fr\/questions-frequentes\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div style=\"width:100%; font-family:inherit; color:#222;\">\n<p> <!-- HERO --><\/p>\n<div style=\"padding:42px 20px 30px; background:#f7f8fb; text-align:center;\">\n<div style=\"max-width:1120px; margin:0 auto;\">\n<div style=\"font-size:12px; letter-spacing:1.4px; color:#365387; font-weight:700; margin-bottom:8px;\">\n        ASSISTANCE Wifi.se\n      <\/div>\n<h1 style=\"margin:0 0 10px; font-size:46px; line-height:1.08; color:#222;\">\n        FAQ et assistance<br \/>\n<\/h1>\n<p style=\"max-width:650px; margin:0 auto 22px; color:#667085; font-size:18px; line-height:1.45;\">\n        Trouvez des r&#233;ponses, des guides et des d&#233;pannages pour nos routeurs, cartes SIM, eSIM et services.\n      <\/p>\n<p> <!-- SEARCH --><\/p>\n<form action=\"https:\/\/wifi.se\/fr\/\" method=\"get\" role=\"search\" style=\"max-width:760px; margin:0 auto; display:grid; grid-template-columns:1fr auto; align-items:center; gap:8px; background:#fff; border:1px solid #dde3ec; border-radius:15px; padding:7px; box-shadow:0 7px 25px rgba(0,0,0,.05);\">\n<p> <input name=\"post_type\" type=\"hidden\" value=\"faq\"\/><\/p>\n<p> <input name=\"s\" placeholder=\"Pour quoi avez-vous besoin d&#8217;aide&#160;?\" style=\"width:100%; min-width:0; height:48px; margin:0 !important; padding:0 18px !important; border:0 !important; background:transparent !important; box-shadow:none !important; font-size:16px; line-height:48px;\" type=\"search\"\/><\/p>\n<p> <button style=\"display:inline-flex !important; align-items:center !important; justify-content:center !important; width:auto !important; min-width:100px !important; height:48px !important; margin:0 !important; padding:0 24px !important; border:0 !important; border-radius:10px !important; background:#365387 !important; color:#fff !important; font-size:14px !important; font-weight:600 !important; line-height:1 !important; text-transform:none !important;\" type=\"submit\"><br \/>\n          Recherche<br \/>\n<\/button><\/p>\n<\/form>\n<div style=\"display:block; width:100%; margin-top:10px; text-align:center; font-size:13px; line-height:1.4; color:#8b919b;\">\n        Exemple :<br \/>\n<strong>eSIM<\/strong>,<br \/>\n<strong>itin&#233;rance<\/strong>,<br \/>\n<strong>Hybrid Traveller<\/strong>,<br \/>\n<strong>pas d&rsquo;internet<\/strong>\n<\/div>\n<\/div>\n<\/div>\n<p> <!-- CATEGORIES --><\/p>\n<div style=\"padding:24px 20px 30px; border-bottom:1px solid #edf0f4; background:#fff;\">\n<div style=\"max-width:1120px; margin:0 auto;\">\n<h2 style=\"text-align:center; margin:0 0 16px; font-size:22px; line-height:1.2;\">\n        Quel est le sujet de votre question&#160;?<br \/>\n<\/h2>\n<div style=\"display:flex; flex-wrap:wrap; justify-content:center; gap:8px; line-height:1;\">\n<p> <a href=\"https:\/\/wifi.se\/fr\/questions-frequentes\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; background:#365387; color:#fff; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Toutes les questions<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/questions-frequentes\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Commencez ici<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/faq-routeur-5g-hybrid-traveller\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Hybrid Traveller<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/faq-sim-europe\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Carte SIM europ&#233;enne<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/faq-esim\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          eSIM<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/faq-sim-suede\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Carte SIM Su&#232;de<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/faq-autres\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Wi-Fi et t&#233;l&#233;vision<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/faq-autres\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          4G et 5G<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/faq-routeur-5g-avec-antenne-de-toit\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Param&#232;tres du routeur<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/faq-mes-pages\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Mes pages<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/faq-livraison\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Commandes et assistance<br \/>\n<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p> <!-- QUICK HELP --><\/p>\n<div style=\"padding:48px 20px; background:#fff;\">\n<div style=\"max-width:1120px; margin:0 auto;\">\n<div style=\"font-size:11px; color:#365387; font-weight:700; letter-spacing:1.3px; margin-bottom:6px;\">\n        AIDE RAPIDE\n      <\/div>\n<h2 style=\"margin:0 0 26px; font-size:30px;\">\n        Choses courantes pour lesquelles nous aidons<br \/>\n<\/h2>\n<div style=\"display:flex; flex-wrap:wrap; gap:16px;\">\n<p> <!-- CARD 1 --><br \/>\n<a href=\"https:\/\/wifi.se\/fr\/?s=inget+internet&amp;post_type=faq\" style=\"flex:1 1 30%; min-width:280px; padding:24px; border:1px solid #e1e5ec; border-radius:14px; text-decoration:none; color:#222; background:#fff; box-sizing:border-box;\"><\/a><\/p>\n<div style=\"width:45px; height:45px; border-radius:11px; background:#eef2f8; color:#365387; display:flex; align-items:center; justify-content:center; font-weight:700; margin-bottom:15px;\">\n            !\n          <\/div>\n<h3 style=\"margin:0 0 8px; font-size:19px;\">\n            Internet ne fonctionne pas<br \/>\n<\/h3>\n<p style=\"margin:0 0 14px; color:#667085; font-size:14px; line-height:1.55;\">\n            Commencez par les contr&#244;les les plus importants de la carte SIM, du roaming, du routeur et du r&#233;seau mobile.\n          <\/p>\n<p> <span style=\"color:#365387; font-size:13px; font-weight:600;\"><br \/>\n            Lire le d&#233;pannage &#8594;<br \/>\n<\/span>\n<\/p>\n<p> <!-- CARD 2 --><br \/>\n<a href=\"https:\/\/wifi.se\/fr\/faq-routeur-5g-hybrid-traveller\/\" style=\"flex:1 1 30%; min-width:280px; padding:24px; border:1px solid #e1e5ec; border-radius:14px; text-decoration:none; color:#222; background:#fff; box-sizing:border-box;\"><\/a><\/p>\n<div style=\"width:45px; height:45px; border-radius:11px; background:#eef2f8; color:#365387; display:flex; align-items:center; justify-content:center; font-weight:700; margin-bottom:15px;\">\n            5G\n          <\/div>\n<h3 style=\"margin:0 0 8px; font-size:19px;\">\n            Hybrid Traveller<br \/>\n<\/h3>\n<p style=\"margin:0 0 14px; color:#667085; font-size:14px; line-height:1.55;\">\n            Installation, interface utilisateur Web, r&#233;initialisation, mises &#224; jour, eSIM, Wi-Fi et param&#232;tres r&#233;seau.\n          <\/p>\n<p> <span style=\"color:#365387; font-size:13px; font-weight:600;\"><br \/>\n            Voir toutes les questions &#8594;<br \/>\n<\/span>\n<\/p>\n<p> <!-- CARD 3 --><br \/>\n<a href=\"https:\/\/wifi.se\/fr\/faq-sim-europe\/\" style=\"flex:1 1 30%; min-width:280px; padding:24px; border:1px solid #e1e5ec; border-radius:14px; text-decoration:none; color:#222; background:#fff; box-sizing:border-box;\"><\/a><\/p>\n<div style=\"width:45px; height:45px; border-radius:11px; background:#eef2f8; color:#365387; display:flex; align-items:center; justify-content:center; font-weight:700; margin-bottom:15px;\">\n            UE\n          <\/div>\n<h3 style=\"margin:0 0 8px; font-size:19px;\">\n            Internet en Europe<br \/>\n<\/h3>\n<p style=\"margin:0 0 14px; color:#667085; font-size:14px; line-height:1.55;\">\n            Aide au roaming, &#224; la s&#233;lection du r&#233;seau, &#224; la SIM Europe et &#224; Internet lorsque vous voyagez.\n          <\/p>\n<p> <span style=\"color:#365387; font-size:13px; font-weight:600;\"><br \/>\n            Europe et roaming &#8594;<br \/>\n<\/span>\n<\/p>\n<p> <!-- CARD 4 --><br \/>\n<a href=\"https:\/\/wifi.se\/fr\/faq-esim\/\" style=\"flex:1 1 30%; min-width:280px; padding:24px; border:1px solid #e1e5ec; border-radius:14px; text-decoration:none; color:#222; background:#fff; box-sizing:border-box;\"><\/a><\/p>\n<div style=\"width:45px; height:45px; border-radius:11px; background:#eef2f8; color:#365387; display:flex; align-items:center; justify-content:center; font-weight:700; margin-bottom:15px;\">\n            e\n          <\/div>\n<h3 style=\"margin:0 0 8px; font-size:19px;\">\n            eSIM<br \/>\n<\/h3>\n<p style=\"margin:0 0 14px; color:#667085; font-size:14px; line-height:1.55;\">\n            Installation, QR code, activation et d&#233;pannage de l&rsquo;eSIM.\n          <\/p>\n<p> <span style=\"color:#365387; font-size:13px; font-weight:600;\"><br \/>\n            Aide avec eSIM &#8594;<br \/>\n<\/span>\n<\/p>\n<p> <!-- CARD 5 --><br \/>\n<a href=\"https:\/\/wifi.se\/fr\/faq-autres\/\" style=\"flex:1 1 30%; min-width:280px; padding:24px; border:1px solid #e1e5ec; border-radius:14px; text-decoration:none; color:#222; background:#fff; box-sizing:border-box;\"><\/a><\/p>\n<div style=\"width:45px; height:45px; border-radius:11px; background:#eef2f8; color:#365387; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:700; margin-bottom:15px;\">\n            Wi-Fi\n          <\/div>\n<h3 style=\"margin:0 0 8px; font-size:19px;\">\n            T&#233;l&#233;vision et Wi-Fi<br \/>\n<\/h3>\n<p style=\"margin:0 0 14px; color:#667085; font-size:14px; line-height:1.55;\">\n            2,4 GHz, 5 GHz, streaming, Smart TV, Chromecast et autres appareils.\n          <\/p>\n<p> <span style=\"color:#365387; font-size:13px; font-weight:600;\"><br \/>\n            Wi-Fi et t&#233;l&#233;vision &#8594;<br \/>\n<\/span>\n<\/p>\n<p> <!-- CARD 6 --><br \/>\n<a href=\"https:\/\/wifi.se\/fr\/faq-autres\/\" style=\"flex:1 1 30%; min-width:280px; padding:24px; border:1px solid #e1e5ec; border-radius:14px; text-decoration:none; color:#222; background:#fff; box-sizing:border-box;\"><\/a><\/p>\n<div style=\"width:45px; height:45px; border-radius:11px; background:#eef2f8; color:#365387; display:flex; align-items:center; justify-content:center; font-weight:700; margin-bottom:15px;\">\n            4G\n          <\/div>\n<h3 style=\"margin:0 0 8px; font-size:19px;\">\n            Couverture et vitesse<br \/>\n<\/h3>\n<p style=\"margin:0 0 14px; color:#667085; font-size:14px; line-height:1.55;\">\n            Comprenez la 4G, la 5G, la force du signal, la localisation et la vitesse mobile.\n          <\/p>\n<p> <span style=\"color:#365387; font-size:13px; font-weight:600;\"><br \/>\n            4G &amp; 5G &#8594;<br \/>\n<\/span>\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p> <!-- POPULAR --><\/p>\n<div style=\"padding:48px 20px; background:#f5f7fb;\">\n<div style=\"max-width:1120px; margin:0 auto;\">\n<div style=\"font-size:11px; color:#365387; font-weight:700; letter-spacing:1.3px; margin-bottom:6px;\">\n        POPULAIRE\n      <\/div>\n<h2 style=\"margin:0 0 24px; font-size:30px;\">\n        Que cherchez-vous&#160;?<br \/>\n<\/h2>\n<div style=\"display:flex; flex-wrap:wrap;\">\n<p> <a href=\"https:\/\/wifi.se\/fr\/?s=inget+internet&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          Je n&rsquo;ai pas internet<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/?s=roaming&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          Comment fonctionne le roaming&#160;?<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/?s=esim&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          Comment installer l&rsquo;eSIM&#160;?<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/?s=apn&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          Qu&#8217;est-ce que l&#8217;APN&#160;?<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/?s=2.4+GHz&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          2,4 GHz ou 5 GHz&#160;?<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/?s=reset&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          Comment r&#233;initialiser le routeur&#160;?<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/?s=n&#228;tverksval&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          Comment changer de r&#233;seau mobile&#160;?<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/?s=VPN&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          VPN et routeur<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p> <!-- CONTACT --><\/p>\n<div style=\"padding:48px 20px; background:#fff;\">\n<div style=\"max-width:1120px; margin:0 auto;\">\n<div style=\"padding:32px 34px; background:#365387; border-radius:16px; color:#fff;\">\n<div style=\"font-size:11px; letter-spacing:1.3px; color:rgba(255,255,255,.75); margin-bottom:8px;\">\n          BESOIN DE PLUS D&rsquo;AIDE&#160;?\n        <\/div>\n<h2 style=\"margin:0 0 8px; color:#fff; font-size:28px;\">\n          Vous ne trouvez pas la r&#233;ponse&#160;?<br \/>\n<\/h2>\n<p style=\"margin:0 0 20px; color:rgba(255,255,255,.86); line-height:1.5;\">\n          Notre assistance vous aide &#233;galement avec le routeur, la carte SIM, l&rsquo;activation et la connexion.\n        <\/p>\n<p> <a href=\"https:\/\/wifi.se\/fr\/contact\/\" style=\"display:inline-block; padding:10px 18px; background:#fff; color:#365387; border-radius:8px; text-decoration:none; margin-right:8px;\"><br \/>\n          Contactez-nous<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/my.wifi.se\/login?next=\/\" style=\"display:inline-block; padding:9px 18px; color:#fff; border:1px solid rgba(255,255,255,.5); border-radius:8px; text-decoration:none;\"><br \/>\n          Mes pages<br \/>\n<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>ASSISTANCE Wifi.se FAQ et assistance Trouvez des r&#233;ponses, des guides et des d&#233;pannages pour nos routeurs, cartes SIM, eSIM et services. Recherche Exemple : eSIM, itin&#233;rance, Hybrid Traveller, pas d&rsquo;internet Quel est le sujet de votre question&#160;? Toutes les questions Commencez ici Hybrid Traveller Carte SIM europ&#233;enne eSIM Carte SIM Su&#232;de Wi-Fi et t&#233;l&#233;vision 4G [&#8230;]\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-32668","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ et assistance | Wifi.se<\/title>\n<meta name=\"description\" content=\"Trouvez des r\u00e9ponses, des guides et des solutions de d\u00e9pannage pour nos routeurs, cartes SIM, eSIM et services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wifi.se\/fr\/questions-frequentes\/\" \/>\n<meta property=\"og:locale\" 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