{"id":32658,"date":"2026-10-20T04:39:46","date_gmt":"2026-10-20T02:39:46","guid":{"rendered":"https:\/\/wifi.se\/en\/?page_id=32658"},"modified":"2026-10-20T04:39:46","modified_gmt":"2026-10-20T02:39:46","slug":"faqs","status":"publish","type":"page","link":"https:\/\/wifi.se\/en\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div style=\"width:100%; font-family:inherit; color:#222;\">\n<p> <!-- HERO --><\/p>\n<div style=\"padding:42px 20px 30px; background:#f7f8fb; text-align:center;\">\n<div style=\"max-width:1120px; margin:0 auto;\">\n<div style=\"font-size:12px; letter-spacing:1.4px; color:#365387; font-weight:700; margin-bottom:8px;\">\n        Wifi.se SUPPORT\n      <\/div>\n<h1 style=\"margin:0 0 10px; font-size:46px; line-height:1.08; color:#222;\">\n        FAQ &amp; Support<br \/>\n<\/h1>\n<p style=\"max-width:650px; margin:0 auto 22px; color:#667085; font-size:18px; line-height:1.45;\">\n        Find answers, guides and troubleshooting for our routers, SIM cards, eSIMs and services.\n      <\/p>\n<p> <!-- SEARCH --><\/p>\n<form action=\"https:\/\/wifi.se\/en\/\" method=\"get\" role=\"search\" style=\"max-width:760px; margin:0 auto; display:grid; grid-template-columns:1fr auto; align-items:center; gap:8px; background:#fff; border:1px solid #dde3ec; border-radius:15px; padding:7px; box-shadow:0 7px 25px rgba(0,0,0,.05);\">\n<p> <input name=\"post_type\" type=\"hidden\" value=\"faq\"\/><\/p>\n<p> <input name=\"s\" placeholder=\"What do you need help with?\" style=\"width:100%; min-width:0; height:48px; margin:0 !important; padding:0 18px !important; border:0 !important; background:transparent !important; box-shadow:none !important; font-size:16px; line-height:48px;\" type=\"search\"\/><\/p>\n<p> <button style=\"display:inline-flex !important; align-items:center !important; justify-content:center !important; width:auto !important; min-width:100px !important; height:48px !important; margin:0 !important; padding:0 24px !important; border:0 !important; border-radius:10px !important; background:#365387 !important; color:#fff !important; font-size:14px !important; font-weight:600 !important; line-height:1 !important; text-transform:none !important;\" type=\"submit\"><br \/>\n          Search<br \/>\n<\/button><\/p>\n<\/form>\n<div style=\"display:block; width:100%; margin-top:10px; text-align:center; font-size:13px; line-height:1.4; color:#8b919b;\">\n        Example:<br \/>\n<strong>eSIM<\/strong>,<br \/>\n<strong>roaming<\/strong>,<br \/>\n<strong>Hybrid Traveller<\/strong>,<br \/>\n<strong>no internet<\/strong>\n<\/div>\n<\/div>\n<\/div>\n<p> <!-- CATEGORIES --><\/p>\n<div style=\"padding:24px 20px 30px; border-bottom:1px solid #edf0f4; background:#fff;\">\n<div style=\"max-width:1120px; margin:0 auto;\">\n<h2 style=\"text-align:center; margin:0 0 16px; font-size:22px; line-height:1.2;\">\n        As for your question?<br \/>\n<\/h2>\n<div style=\"display:flex; flex-wrap:wrap; justify-content:center; gap:8px; line-height:1;\">\n<p> <a href=\"https:\/\/wifi.se\/en\/faqs\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; background:#365387; color:#fff; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          All questions<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/faqs\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Start here<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/faq-5g-router-hybrid-traveller\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Hybrid Traveller<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/faq-europe-sim\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Europe SIM<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/faq-esim\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          eSIM<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/faq-sim-sweden\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Sweden SIM<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/faq-other\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Wi-Fi &amp; TV<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/faq-other\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          4G &amp; 5G<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/faq-5g-router-with-roof-antenna\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Router settings<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/faq-my-pages\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          My Pages<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/faq-delivery\/\" style=\"display:inline-flex; align-items:center; padding:9px 16px; border:1px solid #d9dee7; color:#3c4a60; border-radius:999px; text-decoration:none; font-size:14px; line-height:1;\"><br \/>\n          Orders &amp; Support<br \/>\n<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p> <!-- QUICK HELP --><\/p>\n<div style=\"padding:48px 20px; background:#fff;\">\n<div style=\"max-width:1120px; margin:0 auto;\">\n<div style=\"font-size:11px; color:#365387; font-weight:700; letter-spacing:1.3px; margin-bottom:6px;\">\n        EMERGENCY HELP\n      <\/div>\n<h2 style=\"margin:0 0 26px; font-size:30px;\">\n        Common things we help with<br \/>\n<\/h2>\n<div style=\"display:flex; flex-wrap:wrap; gap:16px;\">\n<p> <!-- CARD 1 --><br \/>\n<a href=\"https:\/\/wifi.se\/en\/?s=inget+internet&amp;post_type=faq\" style=\"flex:1 1 30%; min-width:280px; padding:24px; border:1px solid #e1e5ec; border-radius:14px; text-decoration:none; color:#222; background:#fff; box-sizing:border-box;\"><\/a><\/p>\n<div style=\"width:45px; height:45px; border-radius:11px; background:#eef2f8; color:#365387; display:flex; align-items:center; justify-content:center; font-weight:700; margin-bottom:15px;\">\n            !\n          <\/div>\n<h3 style=\"margin:0 0 8px; font-size:19px;\">\n            Internet is not working<br \/>\n<\/h3>\n<p style=\"margin:0 0 14px; color:#667085; font-size:14px; line-height:1.55;\">\n            Start with the most important controls of SIM, roaming, router and mobile network.\n          <\/p>\n<p> <span style=\"color:#365387; font-size:13px; font-weight:600;\"><br \/>\n            Read troubleshooting &#8594;<br \/>\n<\/span>\n<\/p>\n<p> <!-- CARD 2 --><br \/>\n<a href=\"https:\/\/wifi.se\/en\/faq-5g-router-hybrid-traveller\/\" style=\"flex:1 1 30%; min-width:280px; padding:24px; border:1px solid #e1e5ec; border-radius:14px; text-decoration:none; color:#222; background:#fff; box-sizing:border-box;\"><\/a><\/p>\n<div style=\"width:45px; height:45px; border-radius:11px; background:#eef2f8; color:#365387; display:flex; align-items:center; justify-content:center; font-weight:700; margin-bottom:15px;\">\n            5G\n          <\/div>\n<h3 style=\"margin:0 0 8px; font-size:19px;\">\n            Hybrid Traveller<br \/>\n<\/h3>\n<p style=\"margin:0 0 14px; color:#667085; font-size:14px; line-height:1.55;\">\n            Installation, Web UI, reset, updates, eSIM, Wi-Fi and network settings.\n          <\/p>\n<p> <span style=\"color:#365387; font-size:13px; font-weight:600;\"><br \/>\n            See all questions &#8594;<br \/>\n<\/span>\n<\/p>\n<p> <!-- CARD 3 --><br \/>\n<a href=\"https:\/\/wifi.se\/en\/faq-europe-sim\/\" style=\"flex:1 1 30%; min-width:280px; padding:24px; border:1px solid #e1e5ec; border-radius:14px; text-decoration:none; color:#222; background:#fff; box-sizing:border-box;\"><\/a><\/p>\n<div style=\"width:45px; height:45px; border-radius:11px; background:#eef2f8; color:#365387; display:flex; align-items:center; justify-content:center; font-weight:700; margin-bottom:15px;\">\n            EU\n          <\/div>\n<h3 style=\"margin:0 0 8px; font-size:19px;\">\n            Internet in Europe<br \/>\n<\/h3>\n<p style=\"margin:0 0 14px; color:#667085; font-size:14px; line-height:1.55;\">\n            Help with roaming, network selection, Europe SIM and internet when you travel.\n          <\/p>\n<p> <span style=\"color:#365387; font-size:13px; font-weight:600;\"><br \/>\n            Europe &amp; roaming &#8594;<br \/>\n<\/span>\n<\/p>\n<p> <!-- CARD 4 --><br \/>\n<a href=\"https:\/\/wifi.se\/en\/faq-esim\/\" style=\"flex:1 1 30%; min-width:280px; padding:24px; border:1px solid #e1e5ec; border-radius:14px; text-decoration:none; color:#222; background:#fff; box-sizing:border-box;\"><\/a><\/p>\n<div style=\"width:45px; height:45px; border-radius:11px; background:#eef2f8; color:#365387; display:flex; align-items:center; justify-content:center; font-weight:700; margin-bottom:15px;\">\n            e\n          <\/div>\n<h3 style=\"margin:0 0 8px; font-size:19px;\">\n            eSIM<br \/>\n<\/h3>\n<p style=\"margin:0 0 14px; color:#667085; font-size:14px; line-height:1.55;\">\n            Installation, QR code, activation and troubleshooting of eSIM.\n          <\/p>\n<p> <span style=\"color:#365387; font-size:13px; font-weight:600;\"><br \/>\n            Help with eSIM &#8594;<br \/>\n<\/span>\n<\/p>\n<p> <!-- CARD 5 --><br \/>\n<a href=\"https:\/\/wifi.se\/en\/faq-other\/\" style=\"flex:1 1 30%; min-width:280px; padding:24px; border:1px solid #e1e5ec; border-radius:14px; text-decoration:none; color:#222; background:#fff; box-sizing:border-box;\"><\/a><\/p>\n<div style=\"width:45px; height:45px; border-radius:11px; background:#eef2f8; color:#365387; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:700; margin-bottom:15px;\">\n            Wifi\n          <\/div>\n<h3 style=\"margin:0 0 8px; font-size:19px;\">\n            TV &amp; Wi-Fi<br \/>\n<\/h3>\n<p style=\"margin:0 0 14px; color:#667085; font-size:14px; line-height:1.55;\">\n            2.4 GHz, 5 GHz, streaming, Smart TV, Chromecast and other devices.\n          <\/p>\n<p> <span style=\"color:#365387; font-size:13px; font-weight:600;\"><br \/>\n            Wi-Fi &amp; TV &#8594;<br \/>\n<\/span>\n<\/p>\n<p> <!-- CARD 6 --><br \/>\n<a href=\"https:\/\/wifi.se\/en\/faq-other\/\" style=\"flex:1 1 30%; min-width:280px; padding:24px; border:1px solid #e1e5ec; border-radius:14px; text-decoration:none; color:#222; background:#fff; box-sizing:border-box;\"><\/a><\/p>\n<div style=\"width:45px; height:45px; border-radius:11px; background:#eef2f8; color:#365387; display:flex; align-items:center; justify-content:center; font-weight:700; margin-bottom:15px;\">\n            4G\n          <\/div>\n<h3 style=\"margin:0 0 8px; font-size:19px;\">\n            Coverage &amp; speed<br \/>\n<\/h3>\n<p style=\"margin:0 0 14px; color:#667085; font-size:14px; line-height:1.55;\">\n            Understand 4G, 5G, signal strength, location and mobile speed.\n          <\/p>\n<p> <span style=\"color:#365387; font-size:13px; font-weight:600;\"><br \/>\n            4G &amp; 5G &#8594;<br \/>\n<\/span>\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p> <!-- POPULAR --><\/p>\n<div style=\"padding:48px 20px; background:#f5f7fb;\">\n<div style=\"max-width:1120px; margin:0 auto;\">\n<div style=\"font-size:11px; color:#365387; font-weight:700; letter-spacing:1.3px; margin-bottom:6px;\">\n        POPULARLY\n      <\/div>\n<h2 style=\"margin:0 0 24px; font-size:30px;\">\n        What are you looking for?<br \/>\n<\/h2>\n<div style=\"display:flex; flex-wrap:wrap;\">\n<p> <a href=\"https:\/\/wifi.se\/en\/?s=inget+internet&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          I don&#8217;t have internet<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/?s=roaming&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          How does roaming work?<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/?s=esim&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          How do I install the eSIM?<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/?s=apn&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          What is APN?<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/?s=2.4+GHz&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          2.4 GHz or 5 GHz?<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/?s=reset&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          How do I reset the router?<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/?s=n&#228;tverksval&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          How do I switch mobile networks?<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/?s=VPN&amp;post_type=faq\" style=\"width:50%; min-width:280px; padding:16px 12px; border-top:1px solid #dfe4ec; text-decoration:none; color:#26354c; box-sizing:border-box;\"><br \/>\n          VPN and router<br \/>\n<span style=\"float:right; color:#365387;\">&#8594;<\/span><br \/>\n<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p> <!-- CONTACT --><\/p>\n<div style=\"padding:48px 20px; background:#fff;\">\n<div style=\"max-width:1120px; margin:0 auto;\">\n<div style=\"padding:32px 34px; background:#365387; border-radius:16px; color:#fff;\">\n<div style=\"font-size:11px; letter-spacing:1.3px; color:rgba(255,255,255,.75); margin-bottom:8px;\">\n          NEED MORE HELP?\n        <\/div>\n<h2 style=\"margin:0 0 8px; color:#fff; font-size:28px;\">\n          Can&#8217;t find the answer?<br \/>\n<\/h2>\n<p style=\"margin:0 0 20px; color:rgba(255,255,255,.86); line-height:1.5;\">\n          Our support further helps you with router, SIM card, activation and connection.\n        <\/p>\n<p> <a href=\"https:\/\/wifi.se\/en\/contact\/\" style=\"display:inline-block; padding:10px 18px; background:#fff; color:#365387; border-radius:8px; text-decoration:none; margin-right:8px;\"><br \/>\n          Contact us<br \/>\n<\/a><\/p>\n<p> <a href=\"https:\/\/my.wifi.se\/login?next=\/\" style=\"display:inline-block; padding:9px 18px; color:#fff; border:1px solid rgba(255,255,255,.5); border-radius:8px; text-decoration:none;\"><br \/>\n          My Pages<br \/>\n<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Wifi.se SUPPORT FAQ &amp; Support Find answers, guides and troubleshooting for our routers, SIM cards, eSIMs and services. Search Example: eSIM, roaming, Hybrid Traveller, no internet As for your question? All questions Start here Hybrid Traveller Europe SIM eSIM Sweden SIM Wi-Fi &amp; TV 4G &amp; 5G Router settings My Pages Orders &amp; Support EMERGENCY [&#8230;]\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-32658","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ and Support | Wifi.se<\/title>\n<meta name=\"description\" content=\"Answers, guides and troubleshooting for Wifi.se routers, SIM cards, eSIMs and services. 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