{"id":32656,"date":"2026-10-20T04:38:04","date_gmt":"2026-10-20T02:38:04","guid":{"rendered":"https:\/\/wifi.se\/en\/?page_id=32656"},"modified":"2026-10-20T08:42:22","modified_gmt":"2026-10-20T06:42:22","slug":"faq-delivery","status":"publish","type":"page","link":"https:\/\/wifi.se\/en\/faq-delivery\/","title":{"rendered":"FAQ &#8211; Delivery"},"content":{"rendered":"<div style=\"max-width: 1200px; margin: 0 auto; padding: 34px 16px 26px 16px; font-family: inherit;\">\n<div style=\"text-align: center; max-width: 980px; margin: 0 auto;\">\n<div style=\"font-size: 12px; letter-spacing: 2px; text-transform: uppercase; color: #9aa7ba; margin-bottom: 12px;\">SUPPORT &amp; HELP<\/div>\n<h1 style=\"margin: 0 0 18px 0; font-size: clamp(36px,6vw,5px); line-height: 1.06; font-weight: bold; color: #365387;\">Delivery<\/h1>\n<p style=\"margin: 0 auto; font-size: clamp(18px,2.2vw,28px); line-height: 1.55; color: #6b7a90; max-width: 1100px;\">Here you will find answers to common questions about delivery, shipping, tracking and what applies after you have placed your order.<\/p>\n<\/div>\n<div style=\"margin-top: 34px; border-bottom: 1px solid #e8dfd4;\"><\/div>\n<\/div>\n<div class=\"accordion\">\n<div class=\"accordion-item\" id=\"accordion-3662130790\">\n<a aria-controls=\"accordion-3662130790-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-hur-l&#229;ng-&#228;r-leveranstiden?\" id=\"accordion-3662130790-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>How long is the delivery time?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-3662130790-label\" class=\"accordion-inner\" id=\"accordion-3662130790-content\">\n<p>We normally ship orders as soon as possible on weekdays.<\/p>\n<p>The delivery time depends on which shipping method you have chosen, where in Sweden the shipment is to be delivered and the carrier&#8217;s current delivery times.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1914291983\">\n<a aria-controls=\"accordion-1914291983-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-hur-vet-jag-att-min-best&#228;llning-har-skickats?\" id=\"accordion-1914291983-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>How do I know my order has been shipped?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1914291983-label\" class=\"accordion-inner\" id=\"accordion-1914291983-content\">\n<p>Once your order has been shipped, you will normally receive information via email.<\/p>\n<p>If the shipment is trackable, you will also receive a tracking link or a shipment number so that you can follow the delivery.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1620604899\">\n<a aria-controls=\"accordion-1620604899-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-hur-sp&#229;rar-jag-mitt-paket?\" id=\"accordion-1620604899-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>How do I track my package?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1620604899-label\" class=\"accordion-inner\" id=\"accordion-1620604899-content\">\n<p>If your shipment has tracking, you will find the tracking information in the delivery notification sent to the email address you provided when ordering.<\/p>\n<p>Click on the tracking link to see the current delivery status.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1713682383\">\n<a aria-controls=\"accordion-1713682383-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-jag-har-inte-f&#229;tt-n&#229;gon-sp&#229;rningsl&#228;nk-&#8211;-vad-g&#246;r-jag?\" id=\"accordion-1713682383-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>I haven&#8217;t received a tracking link &#8211; what do I do?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1713682383-label\" class=\"accordion-inner\" id=\"accordion-1713682383-content\">\n<p>First, check your spam or junk email folder.<\/p>\n<p>Not all shipments have tracking. If you are still missing information and think the delivery is taking an unusually long time, please contact us.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-2241370982\">\n<a aria-controls=\"accordion-2241370982-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-&#228;ndra-leveransadress-efter-att-jag-har-best&#228;llt?\" id=\"accordion-2241370982-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I change the delivery address after I order?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-2241370982-label\" class=\"accordion-inner\" id=\"accordion-2241370982-content\">\n<p>Please contact us as soon as possible if you have entered the wrong delivery address.<\/p>\n<p>If the order has not yet been shipped, we can change the address in some cases. Once the package has already left our warehouse, we cannot normally change the delivery address.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-3437761021\">\n<a aria-controls=\"accordion-3437761021-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-&#228;ndra-min-best&#228;llning-efter-att-den-&#228;r-lagd?\" id=\"accordion-3437761021-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I change my order after it has been placed?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-3437761021-label\" class=\"accordion-inner\" id=\"accordion-3437761021-content\">\n<p>Contact us as quickly as possible.<\/p>\n<p>If the order has not yet been packed or shipped, in some cases we can help you make a change. Once the shipment has already been sent, it is normally not possible to change the contents.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-3973575608\">\n<a aria-controls=\"accordion-3973575608-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-skickar-ni-best&#228;llningar-p&#229;-helger?\" id=\"accordion-3973575608-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Do you ship orders on weekends?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-3973575608-label\" class=\"accordion-inner\" id=\"accordion-3973575608-content\">\n<p>Orders are normally handled and shipped on weekdays.<\/p>\n<p>Orders placed during the weekend are therefore normally processed the following weekday.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-3933398306\">\n<a aria-controls=\"accordion-3933398306-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-vad-h&#228;nder-om-jag-best&#228;ller-sent-p&#229;-dagen?\" id=\"accordion-3933398306-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>What happens if I order late in the day?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-3933398306-label\" class=\"accordion-inner\" id=\"accordion-3933398306-content\">\n<p>Orders received late in the day can be processed the following business day.<\/p>\n<p>During periods of high load, the handling time may be slightly longer.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-2362100654\">\n<a aria-controls=\"accordion-2362100654-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-jag-har-f&#229;tt-orderbekr&#228;ftelse-men-inget-leveransmeddelande-&#8211;-&#228;r-best&#228;llningen-skickad?\" id=\"accordion-2362100654-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>I have received order confirmation but no delivery notification &#8211; has the order been shipped?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-2362100654-label\" class=\"accordion-inner\" id=\"accordion-2362100654-content\">\n<p>An order confirmation means that we have received your order.<\/p>\n<p>You will normally receive separate information when the order has been packed and shipped.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1341563723\">\n<a aria-controls=\"accordion-1341563723-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-vad-g&#246;r-jag-om-mitt-paket-&#228;r-f&#246;rsenat?\" id=\"accordion-1341563723-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>What do I do if my package is delayed?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1341563723-label\" class=\"accordion-inner\" id=\"accordion-1341563723-content\">\n<p>First check the tracking information if the shipment is trackable.<\/p>\n<p>The carrier&#8217;s delivery times can sometimes be affected by, for example, high load, holidays or other transport disruptions.<\/p>\n<p>If the package has not been updated for a long time, please contact us and we will help you check the delivery.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-3833298359\">\n<a aria-controls=\"accordion-3833298359-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-vad-g&#246;r-jag-om-mitt-paket-inte-har-kommit-fram?\" id=\"accordion-3833298359-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>What do I do if my package has not arrived?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-3833298359-label\" class=\"accordion-inner\" id=\"accordion-3833298359-content\">\n<p>First, check the tracking and that the delivery address in your order is correct.<\/p>\n<p>If the delivery time has passed and the package still hasn&#8217;t arrived, contact us with your order number and we&#8217;ll help you investigate the shipment.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1218367859\">\n<a aria-controls=\"accordion-1218367859-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-vad-g&#246;r-jag-om-paketet-&#228;r-skadat-vid-leverans?\" id=\"accordion-1218367859-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>What do I do if the package is damaged during delivery?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1218367859-label\" class=\"accordion-inner\" id=\"accordion-1218367859-content\">\n<p>If the package or product is damaged when you receive it, we recommend that you photograph both the packaging and the product.<\/p>\n<p>Then contact us as soon as possible and state your order number and please attach pictures of the damage.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-381578986\">\n<a aria-controls=\"accordion-381578986-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-vad-g&#246;r-jag-om-n&#229;got-saknas-i-leveransen?\" id=\"accordion-381578986-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>What do I do if something is missing from the delivery?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-381578986-label\" class=\"accordion-inner\" id=\"accordion-381578986-content\">\n<p>First, check the entire package and packing material.<\/p>\n<p>If something is still missing, contact us with your order number and information about which product or part is missing and we will help you.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1493217971\">\n<a aria-controls=\"accordion-1493217971-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-min-best&#228;llning-skickas-i-flera-paket?\" id=\"accordion-1493217971-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can my order be sent in several packages?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1493217971-label\" class=\"accordion-inner\" id=\"accordion-1493217971-content\">\n<p>Yes, in some cases an order can be split into several shipments.<\/p>\n<p>This can happen, for example, if products are sent from different warehouses or if parts of the order are ready at different times.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1549968073\">\n<a aria-controls=\"accordion-1549968073-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-vad-h&#228;nder-om-jag-inte-h&#228;mtar-ut-mitt-paket?\" id=\"accordion-1549968073-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>What happens if I don&#8217;t pick up my package?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1549968073-label\" class=\"accordion-inner\" id=\"accordion-1549968073-content\">\n<p>If a package is not picked up within the carrier&#8217;s layover time, it can be sent back to us.<\/p>\n<p>Contact us if your package has been returned and we will help you further.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-840868597\">\n<a aria-controls=\"accordion-840868597-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-n&#229;gon-annan-h&#228;mta-ut-mitt-paket?\" id=\"accordion-840868597-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can someone else pick up my package?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-840868597-label\" class=\"accordion-inner\" id=\"accordion-840868597-content\">\n<p>It depends on the carrier&#8217;s rules and the type of shipment.<\/p>\n<p>Check the information from the carrier to see what requirements apply to pickup.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1306032229\">\n<a aria-controls=\"accordion-1306032229-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-best&#228;lla-till-en-annan-leveransadress-&#228;n-min-fakturaadress?\" id=\"accordion-1306032229-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I order to a different delivery address than my billing address?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1306032229-label\" class=\"accordion-inner\" id=\"accordion-1306032229-content\">\n<p>Yes, if the option is available at checkout, you can enter a separate delivery address for your order.<\/p>\n<p>Always check that the address details are correct before completing the purchase.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1785877359\">\n<a aria-controls=\"accordion-1785877359-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-skickar-ni-utomlands?\" id=\"accordion-1785877359-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Do you ship abroad?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1785877359-label\" class=\"accordion-inner\" id=\"accordion-1785877359-content\">\n<p>Which delivery options are available depends on which country the order is to be shipped to.<\/p>\n<p>The options available for your address are normally shown at checkout.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-991624059\">\n<a aria-controls=\"accordion-991624059-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-hur-levereras-esim?\" id=\"accordion-991624059-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>How is the eSIM delivered?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-991624059-label\" class=\"accordion-inner\" id=\"accordion-991624059-content\">\n<p>eSIM is a digital product and is therefore not sent by regular mail.<\/p>\n<p>Information and QR code for your eSIM is sent digitally to the email address associated with the order.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-2714363743\">\n<a aria-controls=\"accordion-2714363743-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-hur-levereras-europa-sim?\" id=\"accordion-2714363743-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>How is Europe SIM delivered?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-2714363743-label\" class=\"accordion-inner\" id=\"accordion-2714363743-content\">\n<p>Europa SIM is a physical SIM card and is sent to the delivery address you specify in the order.<\/p>\n<p>When ordering Europa SIM, we normally ship with two SIM cards.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-2358193807\">\n<a aria-controls=\"accordion-2358193807-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-n&#228;r-aktiveras-mitt-sim-kort-efter-best&#228;llning?\" id=\"accordion-2358193807-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>When will my SIM card be activated after ordering?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-2358193807-label\" class=\"accordion-inner\" id=\"accordion-2358193807-content\">\n<p>The activation depends on the type of SIM card you have ordered. Sweden SIM and Europe SIM have different activation conditions and are handled according to the information for each product.<\/p>\n<p>For manual activations normally apply weekdays between <strong>11 a.m. and 5 p.m<\/strong>.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-2788927504\">\n<a aria-controls=\"accordion-2788927504-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-f&#229;-hj&#228;lp-med-min-leverans?\" id=\"accordion-2788927504-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I get help with my delivery?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-2788927504-label\" class=\"accordion-inner\" id=\"accordion-2788927504-content\">\n<p>Yes. Feel free to contact us if you have any questions about your order or delivery.<\/p>\n<p>Please have yours <strong>order number<\/strong> available, we can help you faster.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>SUPPORT &amp; HELP Delivery Here you will find answers to common questions about delivery, shipping, tracking and what applies after you have placed your order. How long is the delivery time? We normally ship orders as soon as possible on weekdays. The delivery time depends on which shipping method you have chosen, where in Sweden [&#8230;]\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-32656","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ: Delivery and Shipping | Wifi.se<\/title>\n<meta name=\"description\" content=\"Delivery times, shipping, tracking and what happens after you order from Wifi.se. 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