{"id":32654,"date":"2026-10-20T04:37:51","date_gmt":"2026-10-20T02:37:51","guid":{"rendered":"https:\/\/wifi.se\/en\/?page_id=32654"},"modified":"2026-10-20T08:42:24","modified_gmt":"2026-10-20T06:42:24","slug":"faq-esim","status":"publish","type":"page","link":"https:\/\/wifi.se\/en\/faq-esim\/","title":{"rendered":"FAQ &#8211; eSIM"},"content":{"rendered":"<div style=\"max-width: 1200px; margin: 0 auto; padding: 34px 16px 26px 16px; font-family: inherit;\">\n<div style=\"text-align: center; max-width: 980px; margin: 0 auto;\">\n<div style=\"font-size: 12px; letter-spacing: 2px; text-transform: uppercase; color: #9aa7ba; margin-bottom: 12px;\">SUPPORT &amp; HELP<\/div>\n<h1 style=\"margin: 0 0 18px 0; font-size: clamp(36px,6vw,5px); line-height: 1.06; font-weight: bold; color: #365387;\">eSIM<\/h1>\n<p>With <strong>eSIM Europe<\/strong> you get quick and easy access to mobile data when you travel in Europe &#8211; without having to wait for a physical SIM card.<\/p>\n<p>The eSIM is sent digitally and is easily installed in a compatible mobile phone, tablet or router. Perfect for holiday, motorhome, caravan, boat or work on the go.<\/p>\n<p>Choose the data package that suits your trip and surf in several European countries with the same eSIM.<\/p>\n<\/div>\n<div style=\"margin-top: 34px; border-bottom: 1px solid #e8dfd4;\"><\/div>\n<\/div>\n<div class=\"accordion\">\n<div class=\"accordion-item\" id=\"accordion-2142330732\">\n<a aria-controls=\"accordion-2142330732-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-vad-&#228;r-esim?\" id=\"accordion-2142330732-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>What is eSIM?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-2142330732-label\" class=\"accordion-inner\" id=\"accordion-2142330732-content\">\n<p>An eSIM is a digital SIM card that is installed directly in a compatible mobile phone, tablet or other device.<\/p>\n<p>So you don&#8217;t need a physical SIM card. Instead, you normally receive a QR code that you scan in the device to install your eSIM.<\/p>\n<p>It&#8217;s convenient when you want to get started quickly or avoid changing a physical SIM card.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-2280359060\">\n<a aria-controls=\"accordion-2280359060-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-hur-fungerar-esim?\" id=\"accordion-2280359060-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>How does eSIM work?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-2280359060-label\" class=\"accordion-inner\" id=\"accordion-2280359060-content\">\n<p>When you order an eSIM, you will receive a QR code by e-mail.<\/p>\n<p>You scan the QR code in a compatible device and install the eSIM profile. When the eSIM is activated, you can use mobile data according to the terms of the data package.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-4277166146\">\n<a aria-controls=\"accordion-4277166146-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-vilka-enheter-fungerar-med-esim?\" id=\"accordion-4277166146-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Which devices work with eSIM?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-4277166146-label\" class=\"accordion-inner\" id=\"accordion-4277166146-content\">\n<p>eSIM only works in devices that support eSIM.<\/p>\n<p>Many modern mobile phones, tablets and routers have eSIM support. Our <strong>Hybrid Traveller 5G<\/strong> supports eSIM and can be used with our eSIM data packages.<\/p>\n<p>Always check that your device is eSIM compatible before ordering.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1934438837\">\n<a aria-controls=\"accordion-1934438837-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-anv&#228;nda-esim-i-en-router?\" id=\"accordion-1934438837-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I use eSIM in a router?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1934438837-label\" class=\"accordion-inner\" id=\"accordion-1934438837-content\">\n<p>Yes. Routers with eSIM support can use the eSIM directly in the router.<\/p>\n<p>Our <strong>Hybrid Traveller 5G<\/strong> supports eSIM and can therefore be used with our eSIM data packages.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-3363651983\">\n<a aria-controls=\"accordion-3363651983-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-n&#228;r-aktiveras-mitt-esim?\" id=\"accordion-3363651983-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>When will my eSIM be activated?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-3363651983-label\" class=\"accordion-inner\" id=\"accordion-3363651983-content\">\n<p>Activation takes place manually on <strong>weekdays between 11 a.m. and 5 p.m<\/strong>.<\/p>\n<p>eSIM is not activated during evenings or weekends.<\/p>\n<p>Orders received after <strong>16.00<\/strong> is normally activated the following weekday.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1426225553\">\n<a aria-controls=\"accordion-1426225553-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-v&#228;lja-ett-framtida-aktiveringsdatum?\" id=\"accordion-1426225553-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I choose a future activation date?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1426225553-label\" class=\"accordion-inner\" id=\"accordion-1426225553-content\">\n<p><strong>No, it is not possible to select a future activation date.<\/strong><\/p>\n<p>The eSIM is activated in connection with the order and payment, and the validity period then starts counting from the activation date.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-3602895166\">\n<a aria-controls=\"accordion-3602895166-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-vad-h&#228;nder-om-jag-best&#228;ller-esim-p&#229;-helgen?\" id=\"accordion-3602895166-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>What happens if I order the eSIM on the weekend?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-3602895166-label\" class=\"accordion-inner\" id=\"accordion-3602895166-content\">\n<p>If you don&#8217;t see yours <strong>eSIM on My Pages<\/strong> after ordering, send us an email and we will help you and send your eSIM.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-2868570597\">\n<a aria-controls=\"accordion-2868570597-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-hur-installerar-jag-mitt-esim?\" id=\"accordion-2868570597-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>How do I install my eSIM?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-2868570597-label\" class=\"accordion-inner\" id=\"accordion-2868570597-content\">\n<p>You get one <strong>QR code via email<\/strong>.<\/p>\n<p>Open your device&#8217;s mobile data settings and choose to add one <strong>eSIM<\/strong> or mobile subscription. Then scan the QR code and follow the instructions on the screen.<\/p>\n<p>Should you use eSIM in your <strong>Hybrid Traveller<\/strong>router? Read the instructions below below <strong>eSIM for Hybrid Traveller<\/strong>.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1048415159\">\n<a aria-controls=\"accordion-1048415159-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-skanna-qr-koden-flera-g&#229;nger?\" id=\"accordion-1048415159-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I scan the QR code multiple times?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1048415159-label\" class=\"accordion-inner\" id=\"accordion-1048415159-content\">\n<p>The eSIM QR code can only be used <strong>once<\/strong> and must be scanned on the device where the eSIM card is to be used.<\/p>\n<p>Therefore, do not delete the eSIM profile after installation. If the profile is deleted, the same QR code cannot be used again.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1396240617\">\n<a aria-controls=\"accordion-1396240617-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-flytta-mitt-esim-till-en-annan-telefon-eller-enhet?\" id=\"accordion-1396240617-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I move my eSIM to another phone or device?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1396240617-label\" class=\"accordion-inner\" id=\"accordion-1396240617-content\">\n<p><strong>No.<\/strong> The eSIM QR code can only be scanned and activated <strong>once<\/strong>.<\/p>\n<p>Therefore, do not remove the eSIM profile from the device after installation, as the same QR code cannot be used again on another device.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-121469457\">\n<a aria-controls=\"accordion-121469457-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-m&#229;ste-data-roaming-vara-aktiverat?\" id=\"accordion-121469457-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Does data roaming have to be activated?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-121469457-label\" class=\"accordion-inner\" id=\"accordion-121469457-content\">\n<p>Yes, if the eSIM is used as a roaming SIM in Europe must <strong>data roaming be activated<\/strong> in the device.<\/p>\n<p>Without data roaming, you may not have an internet connection abroad.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-992092125\">\n<a aria-controls=\"accordion-992092125-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-har-esim-n&#229;gon-pin-kod?\" id=\"accordion-992092125-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Does the eSIM have a PIN code?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-992092125-label\" class=\"accordion-inner\" id=\"accordion-992092125-content\">\n<p>Some of ours <strong>eSIM<\/strong> have a PIN while others do not require a PIN.<\/p>\n<p>If your eSIM has a PIN code, it appears in the information you receive in connection with the delivery.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-307669434\">\n<a aria-controls=\"accordion-307669434-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-hur-l&#228;nge-g&#228;ller-datapaketet?\" id=\"accordion-307669434-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>How long is the data package valid for?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-307669434-label\" class=\"accordion-inner\" id=\"accordion-307669434-content\">\n<p>Ours <strong>Europe eSIM<\/strong> applies in <strong>30 days from the activation date<\/strong>.<\/p>\n<p>The validity period starts counting from the day the eSIM card is activated.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-607104375\">\n<a aria-controls=\"accordion-607104375-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-vilka-l&#228;nder-fungerar-esim-i?\" id=\"accordion-607104375-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>In which countries does eSIM work?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-607104375-label\" class=\"accordion-inner\" id=\"accordion-607104375-content\">\n<p>Which countries are included depends on which eSIM package you have chosen.<\/p>\n<p>Always check the country list for the current data package before travelling.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-21588358\">\n<a aria-controls=\"accordion-21588358-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-anv&#228;nda-esim-i-flera-l&#228;nder-under-samma-resa?\" id=\"accordion-21588358-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I use the eSIM in several countries during the same trip?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-21588358-label\" class=\"accordion-inner\" id=\"accordion-21588358-content\">\n<p>Yes. If the countries are included in your data package, the same eSIM can be used when travelling between them.<\/p>\n<p>The device normally automatically connects to an available local mobile network.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-4216973917\">\n<a aria-controls=\"accordion-4216973917-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-beh&#246;ver-jag-byta-esim-n&#228;r-jag-passerar-en-landsgr&#228;ns?\" id=\"accordion-4216973917-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Do I need to change the eSIM when I cross a country border?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-4216973917-label\" class=\"accordion-inner\" id=\"accordion-4216973917-content\">\n<p>No. If the country is included in your data package, you will continue to use the same eSIM.<\/p>\n<p>Check that data roaming is enabled.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-4174450026\">\n<a aria-controls=\"accordion-4174450026-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-anv&#228;nda-esim-samtidigt-som-mitt-vanliga-sim-kort?\" id=\"accordion-4174450026-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I use the eSIM at the same time as my normal SIM card?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-4174450026-label\" class=\"accordion-inner\" id=\"accordion-4174450026-content\">\n<p>Yes, many modern phones support Dual SIM and can use a physical SIM and an eSIM at the same time.<\/p>\n<p>For example, you can keep your regular SIM for calls and SMS and use the Wifi.se eSIM for mobile data.<\/p>\n<p>Exactly how this works depends on your phone model.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1706166277\">\n<a aria-controls=\"accordion-1706166277-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-hur-v&#228;ljer-jag-esim-f&#246;r-mobildata?\" id=\"accordion-1706166277-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>How do I choose an eSIM for mobile data?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1706166277-label\" class=\"accordion-inner\" id=\"accordion-1706166277-content\">\n<p>In the phone&#8217;s settings, you can normally choose which SIM or eSIM to use for mobile data.<\/p>\n<p>Select Wifi.se eSIM as the data source and check that data roaming is activated if you are abroad.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1404970357\">\n<a aria-controls=\"accordion-1404970357-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-ringa-och-skicka-sms-med-esim?\" id=\"accordion-1404970357-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I make calls and send SMS with eSIM?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1404970357-label\" class=\"accordion-inner\" id=\"accordion-1404970357-content\">\n<p>Our eSIMs are primarily intended for mobile data.<\/p>\n<p>If you need regular phone calls and SMS, you can keep your regular SIM card in the mobile and use the eSIM for the internet.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1413198490\">\n<a aria-controls=\"accordion-1413198490-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-anv&#228;nda-hotspot-med-esim?\" id=\"accordion-1413198490-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I use hotspot with eSIM?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1413198490-label\" class=\"accordion-inner\" id=\"accordion-1413198490-content\">\n<p>Yes, if your device supports internet sharing, you can normally share the eSIM connection via hotspot to other devices.<\/p>\n<p>Keep in mind that multiple connected devices can add up to data usage quickly.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1531492749\">\n<a aria-controls=\"accordion-1531492749-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-streama-tv-med-esim?\" id=\"accordion-1531492749-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I stream TV with eSIM?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1531492749-label\" class=\"accordion-inner\" id=\"accordion-1531492749-content\">\n<p>Yes. You can use the eSIM for streaming, surfing, work and other common internet services.<\/p>\n<p>As a benchmark, streaming can use approx <strong>1-3GB per hour<\/strong> depending on image quality and resolution.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1620214447\">\n<a aria-controls=\"accordion-1620214447-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-hur-mycket-data-beh&#246;ver-jag?\" id=\"accordion-1620214447-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>How much data do I need?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1620214447-label\" class=\"accordion-inner\" id=\"accordion-1620214447-content\">\n<p>How much data you need depends on how you use the internet.<\/p>\n<p>&#8226; Normal browsing, e-mail and messaging use relatively little data.<br \/>\n&#8226; Streaming and video meetings use significantly more data.<br \/>\n&#8226; Several connected devices cause data consumption to increase faster.<\/p>\n<p>If you stream a lot, we recommend a larger data package.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-4129029299\">\n<a aria-controls=\"accordion-4129029299-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-finns-det-n&#229;gon-daglig-datagr&#228;ns?\" id=\"accordion-4129029299-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Is there a daily data limit?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-4129029299-label\" class=\"accordion-inner\" id=\"accordion-4129029299-content\">\n<p>You use data from the total amount of data included in your data package.<\/p>\n<p>How quickly the data is consumed depends on how you use the internet. Streaming, large downloads and video meetings can use a lot of data in a short time.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-999530297\">\n<a aria-controls=\"accordion-999530297-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-anv&#228;nda-all-data-p&#229;-en-dag?\" id=\"accordion-999530297-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I use all the data in one day?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-999530297-label\" class=\"accordion-inner\" id=\"accordion-999530297-content\">\n<p>There is normally no fixed daily amount of data. If you use a lot of data, a large part or all of the data package can therefore be used up in a short time.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-4126614497\">\n<a aria-controls=\"accordion-4126614497-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-hur-ser-jag-hur-mycket-data-jag-har-anv&#228;nt?\" id=\"accordion-4126614497-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>How do I see how much data I&#8217;ve used?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-4126614497-label\" class=\"accordion-inner\" id=\"accordion-4126614497-content\">\n<p>You can track your eSIM and data package via <strong>My Pages<\/strong>.<\/p>\n<p>Data consumption is not always displayed in real time. The information is normally updated on weekdays and the weekend&#8217;s consumption can therefore only be shown on Monday.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-822165947\">\n<a aria-controls=\"accordion-822165947-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-fylla-p&#229;-mer-data-p&#229;-ett-aktivt-esim?\" id=\"accordion-822165947-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I top up more data on an active eSIM?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-822165947-label\" class=\"accordion-inner\" id=\"accordion-822165947-content\">\n<p>It depends on the current eSIM package.<\/p>\n<p>If the data runs out or the period expires, a new data package or a new eSIM may need to be activated. Contact us if you are unsure which option applies to your eSIM.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-4161277688\">\n<a aria-controls=\"accordion-4161277688-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-f&#229;r-jag-en-svensk-ip-adress-med-esim?\" id=\"accordion-4161277688-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Do I get a Swedish IP address with eSIM?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-4161277688-label\" class=\"accordion-inner\" id=\"accordion-4161277688-content\">\n<p>No, you normally do not get a Swedish IP address when the eSIM is used for roaming in Europe.<\/p>\n<p>The IP address is controlled by the mobile network and the roaming solution used and can therefore appear as, for example, Belgian, Spanish or from another European country.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-4063816796\">\n<a aria-controls=\"accordion-4063816796-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-se-svensk-tv-med-esim-n&#228;r-jag-&#228;r-i-europa?\" id=\"accordion-4063816796-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I watch Swedish TV with eSIM when I&#8217;m in Europe?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-4063816796-label\" class=\"accordion-inner\" id=\"accordion-4063816796-content\">\n<p>Yes, many streaming services work even when you are in Europe.<\/p>\n<p>Some Swedish services and certain content may require a Swedish IP address. Then you may need to use a VPN service with a Swedish server.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-2073577367\">\n<a aria-controls=\"accordion-2073577367-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-vad-&#228;r-vpn?\" id=\"accordion-2073577367-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>What is VPN?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-2073577367-label\" class=\"accordion-inner\" id=\"accordion-2073577367-content\">\n<p>A VPN service allows you to connect to the internet through a server in another country.<\/p>\n<p>For example, if you connect to a Swedish VPN server, you normally get a Swedish IP address, which may be needed for some Swedish streaming services.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-1632836626\">\n<a aria-controls=\"accordion-1632836626-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-beh&#246;ver-jag-vpn-f&#246;r-att-anv&#228;nda-esim?\" id=\"accordion-1632836626-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Do I need VPN to use eSIM?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-1632836626-label\" class=\"accordion-inner\" id=\"accordion-1632836626-content\">\n<p>No. eSIM works without VPN.<\/p>\n<p>VPN is only needed if, for example, you want a Swedish IP address or use a service that requires your internet connection to come from Sweden.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-470002891\">\n<a aria-controls=\"accordion-470002891-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-kan-jag-anv&#228;nda-vpn-med-esim?\" id=\"accordion-470002891-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Can I use VPN with eSIM?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-470002891-label\" class=\"accordion-inner\" id=\"accordion-470002891-content\">\n<p>Yes. We normally recommend using the VPN directly on the mobile, computer, tablet or streaming device.<\/p>\n<p>VPN can affect speed depending on the service and server you use.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-3276656096\">\n<a aria-controls=\"accordion-3276656096-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-varf&#246;r-kan-hastigheten-variera?\" id=\"accordion-3276656096-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>Why can the speed vary?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-3276656096-label\" class=\"accordion-inner\" id=\"accordion-3276656096-content\">\n<p>The speed is affected by, among other things, the local operator, coverage, load in the mobile network, which network technology is available at the location and which device you are using.<\/p>\n<p>Therefore, the speed may vary between different countries, places and times of the day.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-item\" id=\"accordion-4051181768\">\n<a aria-controls=\"accordion-4051181768-content\" aria-expanded=\"false\" class=\"accordion-title plain\" href=\"#accordion-item-vad-g&#246;r-jag-om-esim-inte-fungerar?\" id=\"accordion-4051181768-label\"><br \/>\n<button aria-label=\"Toggle\" class=\"toggle\"><i aria-hidden=\"true\" class=\"icon-angle-down\"><\/i><\/button><br \/>\n<span>What do I do if the eSIM doesn&#8217;t work?<\/span><br \/>\n<\/a><\/p>\n<div aria-labelledby=\"accordion-4051181768-label\" class=\"accordion-inner\" id=\"accordion-4051181768-content\">\n<p>First check the following:<\/p>\n<p>&#8226; That the eSIM profile is installed and activated.<br \/>\n&#8226; That mobile data is activated.<br \/>\n&#8226; That Wifi.se eSIM is selected for mobile data.<br \/>\n&#8226; That data roaming is activated if you are abroad.<br \/>\n&#8226; That WiFi is turned off when you test the connection.<\/p>\n<p>After that, restart your phone or device.<\/p>\n<p>If it still doesn&#8217;t work, you can contact us for help.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"max-width: 1200px; margin: 0 auto; padding: 34px 16px 26px 16px; font-family: inherit;\">\n<div style=\"text-align: center; max-width: 980px; margin: 0 auto;\">\n<div style=\"font-size: 12px; letter-spacing: 2px; text-transform: uppercase; color: #9aa7ba; margin-bottom: 12px;\">SUPPORT &amp; HELP<\/div>\n<h2 style=\"margin: 0 0 18px 0; font-size: clamp(36px,6vw,72px); line-height: 1.06; font-weight: bold; color: #365387;\">eSIM for Hybrid Traveller<\/h2>\n<p>With <strong>eSIM in Hybrid Traveller<\/strong> you can use mobile data directly in the router without a physical SIM card.<\/p>\n<p>The installation is done easily via the router, and when the eSIM profile is activated, you can use your Hybrid Traveller as usual for internet in Sweden and Europe.<\/p>\n<\/div>\n<div style=\"margin-top: 34px; border-bottom: 1px solid #e8dfd4;\"><\/div>\n<\/div>\n<div style=\"width: 100%; max-width: 100%; margin: 0; padding: 0; color: #222; line-height: 1.65; box-sizing: border-box;\">\n<h2 style=\"color: #365387; font-size: 30px; line-height: 1.2; margin: 0 0 14px 0;\">Install eSIM in Hybrid Traveller<\/h2>\n<p style=\"font-size: 17px; margin: 0 0 22px 0;\">Follow the steps below to install and activate an eSIM in your <strong>Hybrid Traveller<\/strong>. Have the QR code for your eSIM available before you start.<\/p>\n<div style=\"background: #f3f6fb; border-left: 4px solid #365387; padding: 18px 20px; border-radius: 8px; margin: 0 0 18px 0; box-sizing: border-box;\"><strong>Important before you start<\/strong><br \/>\nIf you use the WeSim app on your mobile phone, you cannot simultaneously scan a QR code displayed on the same mobile phone.<br \/>\nTherefore, open the QR code on one <strong>other device<\/strong>, such as a computer or tablet, or <strong>print the QR code<\/strong> before starting the installation.<\/div>\n<div style=\"background: #f3f6fb; border-left: 4px solid #365387; padding: 18px 20px; border-radius: 8px; margin: 0 0 25px 0; box-sizing: border-box;\"><strong>Installation normally takes 5-10 minutes.<\/strong><br \/>\nDuring some parts of the process, it may look like nothing is happening. It is normal. Do not interrupt the installation until it is completely finished.<\/div>\n<p><!-- STEG 1 --><\/p>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 14px 0; box-sizing: border-box; box-shadow: 0 2px 7px rgba(0,0,0,0.04);\">\n<div style=\"display: flex; align-items: flex-start; gap: 12px;\">\n<div style=\"width: 34px; min-width: 34px; height: 34px; background: #365387; color: #fff; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: bold;\">1<\/div>\n<div style=\"width: 100%;\">\n<h4 style=\"font-size: 18px; color: #222; margin: 3px 0 10px 0;\">Download the apps<\/h4>\n<p style=\"margin: 0 0 10px 0;\">Download the apps <strong>WeSim<\/strong> and <strong>WeSIM Plus<\/strong> to your mobile phone.<\/p>\n<ul style=\"margin: 5px 0 0 20px;\">\n<li><strong>iPhone:<\/strong> search for the apps in the App Store.<\/li>\n<li><strong>Android:<\/strong> search for the apps in Google Play.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- STEG 2 --><\/p>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 14px 0; box-sizing: border-box; box-shadow: 0 2px 7px rgba(0,0,0,0.04);\">\n<div style=\"display: flex; align-items: flex-start; gap: 12px;\">\n<div style=\"width: 34px; min-width: 34px; height: 34px; background: #365387; color: #fff; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: bold;\">2<\/div>\n<div>\n<h4 style=\"font-size: 18px; color: #222; margin: 3px 0 10px 0;\">Connect the mobile phone to the router<\/h4>\n<p style=\"margin: 0;\">Connect the mobile phone to your <strong>Hybrid Traveller&#8217;s WiFi<\/strong>. The mobile needs to be connected to the router during the installation.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- STEG 3 --><\/p>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 14px 0; box-sizing: border-box; box-shadow: 0 2px 7px rgba(0,0,0,0.04);\">\n<div style=\"display: flex; align-items: flex-start; gap: 12px;\">\n<div style=\"width: 34px; min-width: 34px; height: 34px; background: #365387; color: #fff; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: bold;\">3<\/div>\n<div>\n<h4 style=\"font-size: 18px; color: #222; margin: 3px 0 10px 0;\">Open WeSim<\/h4>\n<p style=\"margin: 0 0 12px 0;\">Launch the app <strong>WeSim or WeSim Plus<\/strong>.<\/p>\n<p style=\"margin: 0 0 12px 0;\">The first time the app is opened, it will ask for certain permissions, including access to the camera. Follow the on-screen instructions and check<br \/>\nthat the requested settings are activated.<\/p>\n<p style=\"margin: 0 0 12px 0;\">Swipe on through the introductory pages. When you get to the last page, tap <strong>Get started<\/strong>.<br \/>\nThe app then checks that the mobile is connected to the router.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- STEG 4 --><\/p>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 14px 0; box-sizing: border-box; box-shadow: 0 2px 7px rgba(0,0,0,0.04);\">\n<div style=\"display: flex; align-items: flex-start; gap: 12px;\">\n<div style=\"width: 34px; min-width: 34px; height: 34px; background: #365387; color: #fff; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: bold;\">4<\/div>\n<div>\n<h4 style=\"font-size: 18px; color: #222; margin: 3px 0 10px 0;\">Enable eSIM mode<\/h4>\n<p style=\"margin: 0;\">When the app asks if you want to plug in the router <strong>eSIM mode<\/strong>, select <strong>Yes<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- STEG 5 --><\/p>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 14px 0; box-sizing: border-box; box-shadow: 0 2px 7px rgba(0,0,0,0.04);\">\n<div style=\"display: flex; align-items: flex-start; gap: 12px;\">\n<div style=\"width: 34px; min-width: 34px; height: 34px; background: #365387; color: #fff; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: bold;\">5<\/div>\n<div>\n<h4 style=\"font-size: 18px; color: #222; margin: 3px 0 10px 0;\">Wait while the router reboots<\/h4>\n<p style=\"margin: 0;\">The router will now restart automatically. It normally takes approx <strong>2 minutes<\/strong>. Wait until the router has finished booting before continuing.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- STEG 6 --><\/p>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 14px 0; box-sizing: border-box; box-shadow: 0 2px 7px rgba(0,0,0,0.04);\">\n<div style=\"display: flex; align-items: flex-start; gap: 12px;\">\n<div style=\"width: 34px; min-width: 34px; height: 34px; background: #365387; color: #fff; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: bold;\">6<\/div>\n<div>\n<h4 style=\"font-size: 18px; color: #222; margin: 3px 0 10px 0;\">Connect to the router again<\/h4>\n<p style=\"margin: 0;\">After the router has restarted, check that the mobile is connected again <strong>Hybrid Traveller&#8217;s WiFi<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- STEG 7 --><\/p>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 14px 0; box-sizing: border-box; box-shadow: 0 2px 7px rgba(0,0,0,0.04);\">\n<div style=\"display: flex; align-items: flex-start; gap: 12px;\">\n<div style=\"width: 34px; min-width: 34px; height: 34px; background: #365387; color: #fff; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: bold;\">7<\/div>\n<div>\n<h4 style=\"font-size: 18px; color: #222; margin: 3px 0 10px 0;\">Activate eSIM<\/h4>\n<p style=\"margin: 0;\">Open the app again and tap <strong>Activate eSIM<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- STEG 8 --><\/p>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 14px 0; box-sizing: border-box; box-shadow: 0 2px 7px rgba(0,0,0,0.04);\">\n<div style=\"display: flex; align-items: flex-start; gap: 12px;\">\n<div style=\"width: 34px; min-width: 34px; height: 34px; background: #365387; color: #fff; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: bold;\">8<\/div>\n<div>\n<h4 style=\"font-size: 18px; color: #222; margin: 3px 0 10px 0;\">Add a new eSIM<\/h4>\n<p style=\"margin: 0;\">Select the option to add one <strong>new eSIM<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- STEG 9 --><\/p>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 14px 0; box-sizing: border-box; box-shadow: 0 2px 7px rgba(0,0,0,0.04);\">\n<div style=\"display: flex; align-items: flex-start; gap: 12px;\">\n<div style=\"width: 34px; min-width: 34px; height: 34px; background: #365387; color: #fff; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: bold;\">9<\/div>\n<div style=\"width: 100%;\">\n<h4 style=\"font-size: 18px; color: #222; margin: 3px 0 10px 0;\">Scan the QR code<\/h4>\n<p style=\"margin: 0 0 12px 0;\">Choose <strong>QR Code<\/strong>. The mobile&#8217;s camera opens automatically.<\/p>\n<p style=\"margin: 0 0 15px 0;\">Point the camera at the QR code for your eSIM. The QR code therefore needs to be displayed on another device or printed.<\/p>\n<div style=\"background: #fff7e8; border-left: 4px solid #e3a12c; padding: 15px 17px; border-radius: 7px; box-sizing: border-box;\"><strong>Important:<\/strong> The QR code can only be used once.<br \/>\nTherefore, check that you install the eSIM card in the correct router.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- STEG 10 --><\/p>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 14px 0; box-sizing: border-box; box-shadow: 0 2px 7px rgba(0,0,0,0.04);\">\n<div style=\"display: flex; align-items: flex-start; gap: 12px;\">\n<div style=\"width: 34px; min-width: 34px; height: 34px; background: #365387; color: #fff; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: bold;\">10<\/div>\n<div>\n<h4 style=\"font-size: 18px; color: #222; margin: 3px 0 10px 0;\">Wait for the installation<\/h4>\n<p style=\"margin: 0 0 10px 0;\">After scanning the QR code, it may look like nothing is happening. It is normal. The eSIM profile is installed in the background and the process may take a few minutes. <strong>Do not interrupt the installation.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- STEG 11 --><\/p>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 14px 0; box-sizing: border-box; box-shadow: 0 2px 7px rgba(0,0,0,0.04);\">\n<div style=\"display: flex; align-items: flex-start; gap: 12px;\">\n<div style=\"width: 34px; min-width: 34px; height: 34px; background: #365387; color: #fff; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: bold;\">11<\/div>\n<div style=\"width: 100%;\">\n<h4 style=\"font-size: 18px; color: #222; margin: 3px 0 10px 0;\">Check that the eSIM is installed<\/h4>\n<p style=\"margin: 0 0 12px 0;\">When the app shows <strong>eSIM installed successfully<\/strong>, go to <strong>Manage eSIM<\/strong>.<\/p>\n<p style=\"margin: 0 0 5px 0;\">There you should be able to see, among other things:<\/p>\n<ul style=\"margin: 5px 0 14px 20px;\">\n<li>the mobile operator<\/li>\n<li>SIM card number<\/li>\n<\/ul>\n<p style=\"margin: 0 0 12px 0;\">The buttons are shown at the bottom <strong>Delete<\/strong> and <strong>Enable<\/strong> or <strong>Disable<\/strong>.<\/p>\n<p style=\"margin: 0 0 10px 0;\">If the button shows <strong>Enable<\/strong>, tap it.<\/p>\n<p style=\"margin: 0;\">If the button shows <strong>Disable<\/strong> the eSIM card is already activated. Then do nothing and go back to the main menu.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- STEG 12 --><\/p>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 28px 0; box-sizing: border-box; box-shadow: 0 2px 7px rgba(0,0,0,0.04);\">\n<div style=\"display: flex; align-items: flex-start; gap: 12px;\">\n<div style=\"width: 34px; min-width: 34px; height: 34px; background: #365387; color: #fff; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-weight: bold;\">12<\/div>\n<div style=\"width: 100%;\">\n<h4 style=\"font-size: 18px; color: #222; margin: 3px 0 10px 0;\">Wait for the connection<\/h4>\n<p style=\"margin: 0 0 15px 0;\">About the eSIM card <strong>do not have a PIN code<\/strong> normally connects the router to the mobile network within a couple of minutes.<\/p>\n<div style=\"background: #eef8f0; border-left: 4px solid #4d9a62; padding: 15px 17px; border-radius: 7px; box-sizing: border-box;\">When the connection is complete, the router&#8217;s lights up <strong>Signal lamp green<\/strong>. Your Hybrid Traveller is then ready to use.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- PIN --><\/p>\n<div style=\"border-top: 1px solid #e4e6e9; padding-top: 30px; margin-top: 10px;\">\n<h3 style=\"color: #365387; font-size: 24px; margin: 0 0 12px 0;\">If your eSIM has a PIN code<\/h3>\n<p style=\"margin: 0 0 12px 0;\">Some eSIM cards, for example some <strong>Vodafone<\/strong>-profiles, have a <strong>PIN code<\/strong>. Then the PIN code needs to be verified before the router can connect to the mobile network.<br \/>\nWe recommend that the PIN code is then switched off so that it does not have to be entered every time the router is restarted.<\/p>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 14px 0; box-sizing: border-box;\">\n<h4 style=\"font-size: 18px; margin: 0 0 10px 0;\">1. Log in to the router<\/h4>\n<p style=\"margin: 0 0 12px 0;\">Check that the mobile phone or computer is connected to the router&#8217;s WiFi and open:<br \/>\n<a href=\"http:\/\/192.168.8.1\/\" rel=\"noopener\" style=\"color: #365387; text-decoration: underline;\" target=\"_blank\"><br \/>\n<strong>http:\/\/192.168.8.1\/<\/strong><br \/>\n<\/a><\/p>\n<div style=\"background: #f7f9fc; border: 1px solid #e0e5ec; border-radius: 8px; padding: 15px 17px;\"><strong>User name:<\/strong> admin<br \/>\n<strong>Password:<\/strong> admin<br \/>\n<span style=\"font-size: 14px;\">Everything is written in small letters.<\/span><\/div>\n<\/div>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 14px 0; box-sizing: border-box;\">\n<h4 style=\"font-size: 18px; margin: 0 0 10px 0;\">2. Verify the PIN code<\/h4>\n<p style=\"margin: 0;\">Go to <strong>PIN Settings<\/strong>, enter the PIN code and press <strong>Verify PIN Code<\/strong>.<\/p>\n<\/div>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 14px 0; box-sizing: border-box;\">\n<h4 style=\"font-size: 18px; margin: 0 0 10px 0;\">3. Turn off the PIN code<\/h4>\n<p style=\"margin: 0 0 12px 0;\">Once the PIN code has been verified, we recommend that you enter the PIN code one more time and then press <strong>Disable PIN Code<\/strong>.<\/p>\n<p style=\"margin: 0 0 15px 0;\">Then the PIN code does not need to be entered again when the router has been switched off or restarted.<\/p>\n<div style=\"background: #fff7e8; border-left: 4px solid #e3a12c; padding: 15px 17px; border-radius: 7px;\">If the PIN is not turned off, it may need to be entered again each time the router is turned on.<\/div>\n<\/div>\n<div style=\"background: #fff; border: 1px solid #e1e5eb; border-radius: 10px; padding: 20px; margin: 0 0 20px 0; box-sizing: border-box;\">\n<h4 style=\"font-size: 18px; margin: 0 0 10px 0;\">4. Done<\/h4>\n<p style=\"margin: 0;\">The router should now connect to the mobile network within a few minutes. When the signal indicator lights up green, the installation is complete.<\/p>\n<\/div>\n<\/div>\n<div style=\"background: #f3f6fb; border-left: 4px solid #365387; padding: 18px 20px; border-radius: 8px; margin: 25px 0 0 0; box-sizing: border-box;\"><strong>Do you need help?<\/strong><br \/>\nIf the installation does not go through, first check that the mobile phone is connected to Hybrid Traveller&#8217;s WiFi. Then contact Wifi.se support if you need further help.<\/div>\n<\/div>\n<div style=\"margin-top: 28px; border: 1px solid #e1e5eb; border-radius: 12px; padding: 20px; background: #fff; box-sizing: border-box; box-shadow: 0 2px 7px rgba(0,0,0,0.04);\">\n<div style=\"display: flex; gap: 24px; align-items: center; flex-wrap: wrap;\">\n<p><!-- BILD V&#196;NSTER --><\/p>\n<div style=\"flex: 0 0 220px; max-width: 220px; width: 100%;\"><img alt=\"WeSim introduction screen\" decoding=\"async\" src=\"https:\/\/wifi.se\/wp-content\/uploads\/2026\/09\/mobil_eSIM1.jpg\" style=\"display: block; width: 100%; height: auto; border-radius: 10px;\"\/><\/div>\n<p><!-- TEXT H&#214;GER --><\/p>\n<div style=\"flex: 1 1 360px; min-width: 0;\">\n<h4 style=\"font-size: 20px; margin: 0 0 12px 0; color: #365387;\">If this screen appears the first time you open WeSim<\/h4>\n<p style=\"margin: 0 0 14px 0;\">The first time you open the app, the screen in the image may appear.<\/p>\n<div style=\"background: #f3f6fb; border-left: 4px solid #365387; padding: 15px 17px; border-radius: 7px; margin: 0 0 16px 0;\"><strong>Do not press &#8220;Go to Check&#8221;.<\/strong><br \/>\nYou do not need to do anything on this page.<\/div>\n<p style=\"margin: 0 0 10px 0;\"><strong>Just swipe on.<\/strong><\/p>\n<p style=\"margin: 0;\">Swipe or scroll <strong>to the right several times<\/strong> until you have passed the introductory screens and this page disappears. Then continue until you get into the app itself.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>SUPPORT &amp; HELP eSIM With eSIM Europe you get quick and easy access to mobile data when you travel in Europe &#8211; without having to wait for a physical SIM card. The eSIM is sent digitally and is easily installed in a compatible mobile phone, tablet or router. Perfect for holiday, motorhome, caravan, boat or [&#8230;]\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-32654","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ: eSIM Europe | Wifi.se<\/title>\n<meta name=\"description\" content=\"Questions about the Wifi.se Europe eSIM: compatible devices, installing the QR code, activation, data and validity.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wifi.se\/en\/faq-esim\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ: eSIM Europe | Wifi.se\" \/>\n<meta property=\"og:description\" content=\"Questions about the Wifi.se Europe eSIM: compatible devices, installing the QR code, activation, data and validity.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wifi.se\/en\/faq-esim\/\" \/>\n<meta property=\"og:site_name\" content=\"WIFI.SE\/EN\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-20T06:42:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/wifi.se\/wp-content\/uploads\/2026\/09\/mobil_eSIM1.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/wifi.se\\\/en\\\/faq-esim\\\/\",\"url\":\"https:\\\/\\\/wifi.se\\\/en\\\/faq-esim\\\/\",\"name\":\"FAQ: eSIM Europe | Wifi.se\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wifi.se\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/wifi.se\\\/en\\\/faq-esim\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/wifi.se\\\/en\\\/faq-esim\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/wifi.se\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/mobil_eSIM1.jpg\",\"datePublished\":\"2026-10-20T02:37:51+00:00\",\"dateModified\":\"2026-10-20T06:42:24+00:00\",\"description\":\"Questions about the Wifi.se Europe eSIM: compatible devices, installing the QR code, activation, data and validity.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/wifi.se\\\/en\\\/faq-esim\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/wifi.se\\\/en\\\/faq-esim\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/wifi.se\\\/en\\\/faq-esim\\\/#primaryimage\",\"url\":\"https:\\\/\\\/wifi.se\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/mobil_eSIM1.jpg\",\"contentUrl\":\"https:\\\/\\\/wifi.se\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/mobil_eSIM1.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/wifi.se\\\/en\\\/faq-esim\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Hem\",\"item\":\"https:\\\/\\\/wifi.se\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ &#8211; 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